Hi, thank you for sharing your feedback. We're sorry to hear you've experienced issues with both the self-propelled system and the mower shutting down during operation. This is not the experience we want for our customers. Please contact our Customer Support Team at support@aipower.com or 855-888-3598 so we can gather additional information and work with you toward a resolution. ~A-iPower Customer Support Team

Hi Debra, thank you for your feedback. We’re sorry to hear about your experience with the mower, especially so soon after purchase. We understand how frustrating it is when a product does not perform as expected. We appreciate you giving the mower a try and sharing your thoughts regarding the self-propel system and handle design, as customer feedback helps us continue improving our products and overall customer experience. ~A-iPower Customer Support Team

Hi Peter, thank you for your feedback. We’re sorry to hear about your experience with the self-propel system and understand how frustrating that must have been. We would have appreciated the opportunity to troubleshoot the issue with you, as our Customer Support Team may have been able to help resolve the concern. If you still have any questions, please feel free to contact us at 855-888-3598. ~A-iPower Customer Support Team

Hi Bobaliou, we're sorry to hear about your experience and apologize for the frustration. The handle assembly should not come loose during normal operation, and we'd like the opportunity to learn more about what happened and see how we can help. Please contact our customer support team at support@aipower.com or 855-888-3598 with your model and serial number so we can review the issue and work toward a resolution. ~A-iPower Customer Support Team

Hi, Thank you for your review and feedback. We're glad to hear the mower was easy to set up and performed well for you. We apologize for the difficulty you've experienced obtaining a replacement blade and for any delay in communication. Please reach out to us directly at support@aipower.com or call us at 855-888-3598 Monday through Friday, 8:00 AM–5:00 PM CST. You can also use the chat feature on our website at www.aipower.com. Please have your mower model and serial number available, and we'll be happy to assist with identifying the correct replacement blade. We also appreciate your comments regarding the self-propelled speed and will share that feedback with our product team. ~A-iPower Customer Support Team

Hi Scooter, thank you so much for your kind words and positive review! We’re glad to hear your mower arrived quickly and got right to work—especially with spring coming in early. It’s great to know it’s cutting and bagging like a champ! We truly appreciate your support and hope it continues to perform well for you. ~A-iPower Customer Support Team

Hi, thank you for your feedback. We’re glad to hear the mower performed well in tall, thick grass, but we’re sorry to hear about the issue with the rear flap door and your concerns regarding the self-propel speed. Please contact our Customer Support Team at 855-888-3598 so we can further review the broken component and assist with troubleshooting or replacement options. We appreciate you bringing this to our attention. ~A-iPower Customer Support Team