Hi Peter, thank you for your feedback. We’re sorry to hear about your experience with the self-propel system and understand how frustrating that must have been. We would have appreciated the opportunity to troubleshoot the issue with you, as our Customer Support Team may have been able to help resolve the concern. If you still have any questions, please feel free to contact us at 855-888-3598. ~A-iPower Customer Support Team

Hi Debra, thank you for your feedback. We’re sorry to hear about your experience with the mower, especially so soon after purchase. We understand how frustrating it is when a product does not perform as expected. We appreciate you giving the mower a try and sharing your thoughts regarding the self-propel system and handle design, as customer feedback helps us continue improving our products and overall customer experience. ~A-iPower Customer Support Team

Hi Scooter, thank you so much for your kind words and positive review! We’re glad to hear your mower arrived quickly and got right to work—especially with spring coming in early. It’s great to know it’s cutting and bagging like a champ! We truly appreciate your support and hope it continues to perform well for you. ~A-iPower Customer Support Team

Hi Edward, we’re sorry to hear about the trouble you experienced with your mower. A new mower should provide a reliable start and operation, and we understand your frustration. Black smoke and stalling can be caused by a few different factors, and we would appreciate the opportunity to review the issue and assist if possible. Please reach out to our customer support team with your purchase information so we can look into this further. Thank you for your feedback and for giving us the opportunity to help. — A-iPower Customer Support Team

Hi Brock, Thank you for your feedback. We're sorry to hear you've experienced issues with your mower. A blade should not break during normal operation, and we understand how frustrating starting and performance issues can be. We'd like the opportunity to learn more and help resolve these concerns. Please contact our Customer Support team at support@a-ipower.com or 855-888-3598 so we can review your situation and discuss available options. ~A-iPower Customer Support Team

Hi Carter, Thank you for your question. The mower is equipped with a 140cc Briggs & Stratton EX550 engine. The engine displacement is listed in the specifications section on our website, but we appreciate the feedback regarding visibility and packaging details. ~A-iPower Customer Support Team

Hi Andrew, Thank you for your feedback. We're sorry to hear about your experience. A mower should not begin smoking or show signs of burning oil after only a few uses. We'd like the opportunity to learn more about what occurred and help troubleshoot or resolve the issue. Please contact our Customer Support team at support@a-ipower.com or 855-888-3598 so we can review the details and assist further. ~A-iPower Customer Support Team