Thank you for your feedback. We are sorry to hear you experienced an issue with the self-propel function after the first use. That is certainly not the experience we want for our customers. Please contact our Customer Support team directly at support@aipower.com or 855-888-3598 so we can troubleshoot the issue and review possible warranty solutions with you. We would be happy to assist further.

Hi Nate, We are sorry to hear you were disappointed with the bagging performance of your mower. That is certainly not the experience we want our customers to have. We would welcome the opportunity to learn more about the conditions and setup during use, as there may be adjustments or solutions that can help improve collection performance. Please contact our Customer Support Team at 855-888-3598, Monday–Friday from 8:00 AM–5:00 PM CST, so we can assist further. ~A-iPower Customer Support Team

Thanks for the great review, Kevin! We’re glad to hear your mower was easy to operate and provided a nice even cut. We truly appreciate the recommendation and thank you for choosing A-iPower! ~A-iPower Customer Support Team

Hi Shu, thank you for your great review! We’re glad to hear you’re finding the mower powerful, easy to operate, and delivering clean cuts—that’s exactly what we designed it to do. We appreciate you taking the time to share your experience, and if you ever need anything, we’re here to help. ~A-iPower Customer Support Team

Hi Kevin, thank you for your feedback. We are sorry to hear you are experiencing an issue with the self-propel system. That is certainly not the experience we want for our customers, especially on the first day of ownership. We would like the opportunity to assist with troubleshooting and determine what may be causing the issue. Please contact our Customer Support team at 855-888-3598 or support@aipower.com so we can help. ~A-iPower Customer Support Team