Thank you so much for your wonderful review, Mike! We're thrilled to hear your mower starts on the first pull and that you're enjoying the self-propelled feature. We truly appreciate you taking the time to share your experience and thank you for choosing A-iPower. Happy mowing! ~A-iPower Customer Support Team

Hi SMC, We're sorry to hear the mower hasn't met your expectations. This is not the experience we want our customers to have. We'd appreciate the opportunity to learn more about the issues you're experiencing with the controls and see if we can help resolve them. Please contact our Customer Support team at 855-888-3598 or support@aipower.com with your proof of purchase and contact information, and we'll be happy to assist. ~A-iPower Customer Support Team

Thank you so much for your wonderful review, Ruth! We're delighted to hear you're enjoying your A-iPower 21" Self-Propelled Mower and that it's delivering the quality, performance, and ease of operation you were looking for. We truly appreciate you taking the time to share your experience, and we hope your mower continues to serve you well for many seasons to come. Happy mowing!  ~A-iPower Customer Support Team

Thank you for taking the time to share your feedback. We're sorry to hear your mower didn't perform as expected and understand how frustrating that must have been. We appreciate you letting us know about your experience. Your feedback is valuable and will be shared with our product team as we continue working to improve the quality and durability of our products. ~A-iPower Customer Support Team

Hi Mary, we’re sorry to hear you’ve experienced issues with both the self-propel feature and side-discharge chute on your mower. These components should not have failed after only a few months of use, and we would like the opportunity to help. Please contact A-iPower Customer Support at 855-888-3598 or support@aipower.com with your model and serial number, proof of purchase, and contact information so our team can review the issues and assist with warranty support. We appreciate your feedback and are glad to hear the mower itself has been cutting well, but we certainly understand your disappointment with these additional issues. ~A-iPower Customer Support Team

Hi Mark, Thank you for your review. We're sorry to hear the self-propel function stopped working after only a few uses. We would be happy to assist with troubleshooting and warranty support if needed. Please contact our Customer Support Team at support@aipower.com or 855-888-3598 and have your model number, serial number, and proof of purchase available. We look forward to helping you get back up and running. ~A-iPower Customer Support Team

Hi KeithK, Thank you for your feedback. We’re sorry to hear the mower did not meet your expectations. We understand how frustrating it can be when setup and operation do not feel as smooth as anticipated, especially regarding the handle stability and self-propel drive engagement. The mower speed is designed within OPEI industry standards for walk-behind mowers, but we understand that user comfort and control preferences can vary. We also apologize that you were unable to get the support you needed during the process. We appreciate you giving A-iPower a try and are glad Sam’s Club was able to assist with the return process. ~A-iPower Customer Support Team

Hi Claudia, we’re really sorry to hear about your experience—that’s definitely frustrating, especially with such a new mower. We’d be happy to help troubleshoot the self-propelled function with you, as sometimes it can be something simple. A few quick things to check: • Make sure the self-propel drive bar is fully engaged against the handle when in use • Check that the drive cable is not loose or disconnected near the handle or transmission area • Ensure the rear wheels are properly seated and not obstructed • Confirm the mower is on level ground when testing the drive system If you’d like additional help, our support team is happy to walk through this with you—feel free to call us at 855-888-3598, Monday–Friday, 8:00 AM–5:00 PM CST. ~A-iPower Customer Support Team

Thank you for your feedback. We understand how frustrating this must be, especially with a brand-new mower and such limited use before experiencing an issue with the self-propelled system. That is certainly not the experience we want for our customers. If you have not already returned the mower, please feel free to contact our Customer Support Team directly at support@a-ipower.com. We would be happy to review the issue further and see what options may be available to help resolve this for you. ~A-iPower Customer Support Team