Thank you so much for your wonderful review, Mike! We're thrilled to hear your mower starts on the first pull and that you're enjoying the self-propelled feature. We truly appreciate you taking the time to share your experience and thank you for choosing A-iPower. Happy mowing! ~A-iPower Customer Support Team

Thank you for taking the time to share your feedback. We're sorry to hear your mower didn't perform as expected and understand how frustrating that must have been. We appreciate you letting us know about your experience. Your feedback is valuable and will be shared with our product team as we continue working to improve the quality and durability of our products. ~A-iPower Customer Support Team

Hi SMC, We're sorry to hear the mower hasn't met your expectations. This is not the experience we want our customers to have. We'd appreciate the opportunity to learn more about the issues you're experiencing with the controls and see if we can help resolve them. Please contact our Customer Support team at 855-888-3598 or support@aipower.com with your proof of purchase and contact information, and we'll be happy to assist. ~A-iPower Customer Support Team

Thank you so much for your wonderful review, Ruth! We're delighted to hear you're enjoying your A-iPower 21" Self-Propelled Mower and that it's delivering the quality, performance, and ease of operation you were looking for. We truly appreciate you taking the time to share your experience, and we hope your mower continues to serve you well for many seasons to come. Happy mowing! 💚 ~A-iPower Customer Support Team

Hi, thank you for taking the time to share your feedback. We're glad to hear that you're pleased with the mower overall and that the height adjustment system has made it easy to adapt to changing mowing conditions. We appreciate your comments regarding performance in thicker grass, as feedback like yours helps us continue improving our products. Thank you for choosing A-iPower, and we hope you continue to enjoy your mower. ~A-iPower Customer Support Team

Hi Ron, We're very sorry to hear about your experience. This is certainly not the experience we want our customers to have, especially with a new mower. We'd like the opportunity to better understand what happened, including the drive belt concern and the fuel leakage you're describing, so we can determine the cause and help resolve it. Please contact our Customer Support team at 855-888-3598 or support@aipower.com with your proof of purchase and contact information. We appreciate your feedback and hope you'll give us the opportunity to make this right. ~A-iPower Customer Support Team

Hello Jackie, we're sorry to hear about your experience. That's certainly not the level of quality or reliability we expect from our products. We'd appreciate the opportunity to learn more about the issues you've encountered and determine how we can help. Please contact our Customer Support team at 855-888-3598 or support@a-ipower.com with your proof of purchase and photos of the damaged components. We'll be happy to review your mower's warranty coverage and work toward a resolution. ~A-iPower Customer Support Team

Hi L Reitz, thank you for taking the time to share your feedback. We're sorry to hear the self-propelled speed wasn't a good fit for your needs. We appreciate your comments, as customer feedback helps us improve our products. If you have any questions or would like to discuss your experience further, please don't hesitate to contact our Customer Support team—we're always happy to help. ~A-iPower Customer Support Team