We’re very sorry to hear that you have experienced problems with two mowers, and we understand your frustration. While A-iPower is unable to change the method of refund issued by Sam’s Club for a retailer return, we would be happy to assist with the mower you currently have. Please contact our Customer Support team at 855-888-3598 or support@aipower.com with your proof of purchase, model number, and serial number so we can open a case, troubleshoot the no-start condition, and review the appropriate warranty resolution. We appreciate the opportunity to help. ~A-iPower Customer Support Team

Hi, we’d be happy to help you with the replacement hardware for your mower handle. Please contact our Customer Support team at 855-888-3598, Monday–Friday, 8:00 AM–5:00 PM CST, and one of our representatives can help identify the correct part and assist you with getting a replacement. Thank you, A-iPower Customer Support

Thank you, Kentonk! We’re so glad to hear your A-iPower mower is performing exactly as expected. We appreciate you taking the time to share your experience and hope you enjoy many great mowing seasons with it! ~A-iPower Customer Support Team

Thank you for the positive feedback, Jeff! We’re glad to hear you’re happy with your A-iPower mower and were able to take advantage of a great deal. We appreciate you choosing A-iPower and hope your mower serves you well for many seasons to come! ~A-iPower Customer Support Team

Hi David, Thank you for taking the time to share your feedback. We're glad to hear your mower was easy to set up and started reliably right out of the box. We appreciate your comments regarding the missing owner's manual and the self-propelled speed, as customer feedback like yours helps us continue to improve our products. If you need a copy of the owner's manual or have any questions during ownership, please don't hesitate to contact our Customer Support team at 855-888-3598 or support@aipower.com. ~A-iPower Customer Support Team

Hello Jackie, we're sorry to hear about your experience. That's certainly not the level of quality or reliability we expect from our products. We'd appreciate the opportunity to learn more about the issues you've encountered and determine how we can help. Please contact our Customer Support team at 855-888-3598 or support@a-ipower.com with your proof of purchase and photos of the damaged components. We'll be happy to review your mower's warranty coverage and work toward a resolution. ~A-iPower Customer Support Team

Hi Ron, We're very sorry to hear about your experience. This is certainly not the experience we want our customers to have, especially with a new mower. We'd like the opportunity to better understand what happened, including the drive belt concern and the fuel leakage you're describing, so we can determine the cause and help resolve it. Please contact our Customer Support team at 855-888-3598 or support@aipower.com with your proof of purchase and contact information. We appreciate your feedback and hope you'll give us the opportunity to make this right. ~A-iPower Customer Support Team

Thank you for sharing your experience. We're sorry to hear you've had trouble with your mower, especially so early in ownership. The self-propelled belt should not repeatedly come off during normal operation. We'd appreciate the opportunity to help resolve this for you. Please contact our Customer Support Team at support@aipower.com or 855-888-3598 with your proof of purchase and the mower's serial number. We'll be happy to troubleshoot the issue and provide warranty assistance if needed. Thank you for bringing this to our attention, and we hope to restore your confidence in our product. ~A-iPower Customer Support Team

Hi Jamie, We're sorry to hear about your experience and understand your frustration, especially when you weren't able to use the mower as expected. We strive to provide products our customers can rely on, and we regret that we fell short in your case. We appreciate you taking the time to share your feedback, as it helps us continue to improve our products and customer experience. If you have any additional questions or would like to discuss your experience further, please don't hesitate to contact our Customer Support team at 855-888-3598 or support@aipower.com. ~A-iPower Customer Support Team

Hi L Reitz, thank you for taking the time to share your feedback. We're sorry to hear the self-propelled speed wasn't a good fit for your needs. We appreciate your comments, as customer feedback helps us improve our products. If you have any questions or would like to discuss your experience further, please don't hesitate to contact our Customer Support team—we're always happy to help. ~A-iPower Customer Support Team