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Customer reviews for GE Profile Opal 2.0 Nugget Ice Maker + Side Tank with 4 Opal Filters for
GE Profile Opal 2.0 Nugget Ice Maker + Side Tank with 4 Opal Filters
4.1 out of 5 stars
stars
185 ratings185 reviews
  1. 5 stars66% (123)
  2. 4 stars10% (19)
  3. 3 stars6% (11)
  4. 2 stars5% (9)
  5. 1 star12% (23)
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Showing 41-50 of 185 reviews
Feb 1, 2024
Ticked off w GE
1 out of 5 stars review

Guaranteed to BREAK DOWN - I'VE been through TWO!

Badly engineered and WILL EAT Itself. I've had TWO of these OPAL 2 Disasters. I just returned the SECOND ONE and will no longer purchase GE Profile APPLIANCES ( I had an Advantium 220 speed cooker and a Profile Refrigerator - the fridge couldn't make ice either!

Review from geappliances.com
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reply from GE_Appliances

Hello, We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your ice maker stopped working and returned the unit. This is certainly not the experience we wish our consumers to have; therefore, we’ll be happy to share this information with our product team so that they may investigate this as well. We hope that there will be an opportunity in the future to regain your trust. -Charlie@GEAppliances

Feb 16, 2025
clinttaylor88
5 out of 5 stars review

Nugget Ice Maker - More like, Nice Maker

We just received this I’ve maker. So far so good! It is working as advertised. The setup was pretty simple. This is our third attempt at a counter top ice maker. Our previous nugget ice maker was another brand that stopped working after a few months.

Review from geappliances.com
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Nov 6, 2023
AngieLaLa1
3 out of 5 stars review

Needs constant cleaning, LOUD noises, Zero CustSvc

We love our ice maker but it makes the loudest clunks, thinks, and squeaks!! We tried having our home warranty company send contractors out to fix it, but 0 out of 5 will work on it. The warranty it comes with is a joke, especially for the price, and cleaning it is a GIANT hassle. And they suggest cleaning with bleach…seriously?! I love this thing overall, but I’m really disappointed in how GE does NOT back their products. I expect so much more from this brand.

Review from geappliances.com
Helpful?0UONI36FPDGZ18418616579
reply from GE_Appliances

Hello, We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that you are having issues with your ice maker and we're happy to help. The Opal Ice Maker is a complex device that combines electrical and mechanical components and it creates some noise while running. We recommend referring to the link below for some helpful tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 Also refer to the cleaning instructions listed at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39640#:~:text=Fill%20the%20reservoir%20with%20vinegar,up%20to%20three%20cleaning%20cycles.&text=If%20using%20vinegar%2C%20leave%20the,and%20wipe%20clean%20with%20water. If you have any further questions we recommend that you reach out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718. Let us know if we can ever be of assistance and we’ll be happy to help. -Charlie@GEAppliances

Jan 2, 2025
Cindy Lou Who Xmas
5 out of 5 stars review

Fantastic ice maker!

This opal 2.0 ice maker is fantastic! Easy to use and clean. Sleek look, and it fits nicely on countertop. Noise level is no louder than the refrigerator’s built in ice maker, so no complaints. It’s great to have a filter easy to get to as well. I highly recommend this ice maker, we have had no issues with it for a family of 3 adults using it frequently on a daily basis. It’s the only ice we use now.

Review from geappliances.com
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Feb 10, 2024
Jessin2000
5 out of 5 stars review

Honest opinion

Opal Nugget Ice Maker Review: The Opal Nugget Ice Maker has earned its reputation as a favorite among ice enthusiasts. Its compact countertop design makes it a convenient addition to any kitchen or small space. One standout feature is its ability to produce that sought-after nugget ice, often found in restaurants and cafes. The machine efficiently produces these chewable ice nuggets, perfect for cooling beverages without watering them down. With a relatively quick ice-making cycle, you won't have to wait long for a fresh batch. The Opal also allows for easy scheduling through a mobile app, ensuring you have ice ready when you need it. While the Opal Nugget Ice Maker delivers on performance, some users note occasional noise during operation. However, the majority find the noise level tolerable, especially considering the quality of ice produced. In terms of maintenance, the machine is straightforward to clean, and the self-cleaning feature adds convenience to the overall user experience. In summary, the Opal Nugget Ice Maker impresses with its ability to deliver restaurant-quality nugget ice at home. Despite minor noise concerns, its performance, compact design, and user-friendly features make it a top choice for ice aficionados.

Review from geappliances.com
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Apr 5, 2025
quist168
5 out of 5 stars review

great quality

Been using the product for a week now and am very happy with it. I worked in manufacturing my whole life and when opening the box I pretty much new this product came from a company that cared about quality of their product, by the quality of the packaging.

Review from geappliances.com
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Mar 16, 2025
MikeinAZ001
2 out of 5 stars review

Works Great! When it's Not Howling and Moaning!

My wife loves this thing. The ice it makes is great. Makes ice quickly and doesn't take up a ton of counter space. It's fairly easy to clean, but time consuming. Holds enough ice and water to keep it stocked for gatherings or everyday use. Now the bad. This thing started to howl, moan, and growl about a month after owning it. It sounds like someone was killing an animal in our laundry room. We have to unplug it to make the sound stop. It'll be fine for a day or two or three and then it comes back. GE, WHY CAN'T YOU MAKE STUFF THAT WORKS ANYMORE!!! Just about every GE appliance we have has some sort of an issue. I knew going into this that we'd have issues from all the bad reviews, yet I still purchased the dang thing.

Review from geappliances.com
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reply from GE_Appliances

We'd like to assist you with your Opal. It is normal for the unit to make sounds while in operation. Please refer to the article below for more information on this: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276

Mar 21, 2024
SpencerZ
4 out of 5 stars review

Really good ... But needs improvements to be great

We love the ice it makes. Overall, it’s not too noisy. However, there is a constant hum when it’s making ice. After a couple years, we also found that it started to make more noise which is likely a buildup of hard water. I did clean it regularly, but maybe not as often as needed. So be prepared if you’re in a hard water area to clean it at least every two weeks. I do wish it held more ice at a time as our family goes through it too quickly. Likely best for a family of 2-3. Probably my biggest complaint though is that if you don’t use the ice in there for a while it starts to melt; and the real issue is that the icemaker doesn’t kick back on when it senses a lower ice capacity. It basically waits initio you open and close the drawer or push the on button again. So you have to be watchful and manually turn it back on. It also piles up as it makes it and stops making ice because it reads it as full even though it’s not full in the front of the ice container. So I have three frequently stir the ice and pile it in the front in order to get a completely full container. just know that when it says it holds 3 pounds of ice that it is probably closer to 2 or maybe 2 1/2 pounds because it’ll sense that it’s full even when it’s not completely full. So overall it is far from perfect but still a reality nice appliance.

Review from geappliances.com
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Jul 15, 2025
Hambone68
1 out of 5 stars review

Sounds like it wants to DIE!!!

This our second ice machine. as we love the nugget ice. My wife is disabled and so we have upstairs for when she struggles to get down the stairs. The machine makes these really loud whining sounds; like it's dying. Going to have to return this one and potentially buy another brands.

Review from geappliances.com
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reply from GE_Appliances

We'd like to assist you with your Opal. It is normal for this unit to make sounds while operating, due to it's combination of electrical and mechanical components such as a compressor, pump, motors, and fans to deliver perfect nugget ice. These components power on at different times during the ice making cycle. For more information on this, please refer here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276 Look for an email from us soon, as we'll need more information. Please reply at your earliest convenience.

Feb 28, 2024
Lisa90245
5 out of 5 stars review

Love this ice machine

This is the 3rd one I've bought...one for the office, once for home, one for the other office. My sister has one at home too. Reliable machine. Makes great ice. It's on all day at the office and we've had no problems at all. If only we didn't have to remember to refill the reservoir, it would be perfection.

Review from geappliances.com
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