We'd like to assist with your Opal not operating properly. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.

We recommend only using distilled water in your Opal to help reduce the potential for mineral buildup. It is recommended that you follow the instructions in the owner’s manual for your unit regarding the schedule of running descaling and sanitizing cycles. Using vinegar in the descaling cycle can help break up the minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water reduces the frequency of descaling and cleaning. Using our scale-inhibiting filter, part P4INKSFLTR, is designed to increase the time between cleanings and reduces the solidification of scale. It is recommended that there be at least 4” of clearance in the back, on both sides, and above the Opal to allow proper air flow so that the fan can move air about the unit.

Thank you for sharing how it's going with your new Opal Ice Maker! We agree that this product is great and makes ice quickly. And with 38 lbs. of ice per day, you'll never run out. Plus, you can easily pair your ice maker’s built-in WiFi with the SmartHQ app to monitor device status and schedule fresh ice! We recommend cleaning your Opal once a week. Descaling should be performed every 2-3 weeks, depending on the hardness of water used, and the ice frequency. Please check out the article below for more information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060634#:~:text=Removal%20of%20Mineral%20Deposits%20(Descaling,your%20frequency%20of%20making%20ice.&text=2%2D3%20Weeks-,The%20Opal%20only%20requires%20the%20use%20of%20potable%20(safe%20to,distilled%20water%20in%20their%20Opal.

We'd like to help out with your Opal not producing ice. We first recommend performing a full descale and cleaning cycle. You can find instructions on page 7 in the manual here: https://images.salsify.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. We also recommend trying out the following steps in our article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435.

We’re big fans of this Opal, and we’re very glad to hear the appliance is performing well and that you appreciate its quiet operation and rapid production! Among the other great features, we love that this Opal is compatible with a side tank, so you can attach a water supply and produce up to three times more ice, if you wish. We appreciate you choosing our brand again, and we know the Opal will provide high-quality, crunchable ice for you for a long time to come. Enjoy!

We'd like to help out with your Opal not producing ice. We recommend trying out the steps in the following article, to see if this helps resolve the message. https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435 In the meantime, we will be reaching out over email to collect additional information. Please respond at your earliest convenience.