Hi MTJ, we understand you're experiencing a cooling issue and are here to assist! Please reach out to us via Facebook or Twitter so that our social media team can help. We realize how important it is to get your refrigerator back in working condition as soon as possible. So that we can start assisting towards a resolution, please include your phone number and refrigerator information in your private or direct message to us (model and serial numbers). We look forward to hearing from you! ^Chris

Hi. We appreciate you sharing your experience with your LG Refrigerator. It’s great to hear the cooling and freezing performance is working well, and we’re glad the dispenser has been useful. Your feedback about the cup‑placement design on the dispenser is truly helpful—insights like yours allow us to better understand how real‑world use feels for our customers. To allow us to properly investigate the details of your specific product model and to see how we can assist with the dispenser‑design issue you’re encountering, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi, Bob. Thank you for reaching out about your refund for the LG Refrigerator. We understand how important timely processing is, especially with a purchase of this size, and we appreciate you sharing what has happened so far. We want to make sure the details of your case are reviewed properly so you can receive clear next steps. To allow us to properly investigate the details of your specific product model and to see how we can assist with your refund issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi. Thanks for sharing your experience with your LG refrigerator. Your feedback on the missing flip‑out freezer rack and the need for a better catch system for ice and water is truly helpful, especially since you’ve used a previous LG unit and know exactly which features made a difference. Insights like yours play a big role in how future LG designs evolve. To allow us to properly investigate the details of your specific product model and to see how we can assist with your dispenser and storage concerns being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hello. Thank you for sharing what happened with your LG Refrigerator water filter system. We appreciate the details you provided about the difficulty replacing the filter, the stem breaking, and needing a full system replacement by a technician. Your description helps us understand what you experienced with your specific LG unit, and we want to take a closer look at this for you. To allow us to properly investigate the details of your specific product model and to see how we can assist with your water‑filter‑replacement issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for guidance on LG Water filter installation: https://www.lg.com/us/support/help-library/water-filter-installation-refrigerator-CT00023125-20150894123396 ^James