Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars
228 ratings228 reviews
  1. 5 stars54% (124)
  2. 4 stars23% (52)
  3. 3 stars8% (19)
  4. 2 stars4% (10)
  5. 1 star10% (23)

Member photos

Sort by |
Showing 81-90 of 228 reviews
Sep 24, 2023
TimJ65
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great

[This review was collected as part of a promotion.] I bought my refrigerator a little over a month ago. It’s been a great upgrade to old side by side 22cuft refrigerator that was with the house we purchased a year ago

Review from lg.com
Helpful?1GTZKAOMGB6718212660376
Jan 25, 2024
lynneds1
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great refrig!

[This review was collected as part of a promotion.] Very spacious refrigerator. I wish the water coming out of the door dispenser was colder since I don't always add ice to my water.

Review from lg.com
Helpful?1GTZKAOMGB6718212660376
Mar 7, 2024
Ron 257
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice finish on exterior as well as interior.

[This review was collected as part of a promotion.] Has to be the best refrigerator I ever bought. Cooled down fast and has very bright interior lighting.

Review from lg.com
Helpful?1GTZKAOMGB6718212660376
Aug 10, 2026
Anonymous
1 out of 5 stars
1 out of 5 stars review

The refrigerator is still under warranty no replac

The refrigerator was leaking lg put a replace part and it leak more it 3 week of leaking and a lost of temperature of refrigerator and the leak was all over the floor.the replaced part made it worst

Review from lg.com
Helpful?1GTZKAOMGB6718212660376
reply from LG Digital Care Team

Hi Sharmaine, thank you for sharing your experience with your 28 cu. ft. 3 Door French Door Refrigerator model LRFS28XBS. We understand you mentioned ongoing leaking and temperature changes after a part was replaced, and we appreciate you letting us know how this has affected your use of the refrigerator. A helpful step to try is checking that the refrigerator doors are fully sealed after closing, as even a small gap can affect cooling and create moisture buildup. This LG guide also provides helpful information for situations where a refrigerator may show signs of leaking: LG Refrigerator Leak Troubleshooting Guide https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-a-leaking-refrigerator--20152715569705 We understand how important it is to get this resolved, and our team is here to help you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑Rich

Mar 27, 2024
TJ Happy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Frig

Really happy with this Frig. Be sure and measure your opening, since you definitely need 36" or more. Ice maker and bottom freezer are nice and easy to organize shelving in frig section. Thank you for your design. Wife is very happy.

Review from lg.com
Helpful?1GTZKAOMGB6718212660376
Dec 3, 2023
Rob500
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great design

[This review was collected as part of a promotion.] Great fridge. Ample storage. Well configured. Like both the ice and water have an external dispenser.

Review from lg.com
Helpful?1GTZKAOMGB6718212660376
Sep 20, 2023
SMH23
1 out of 5 stars
1 out of 5 stars review

Poor response from LG/Sam's Club

I have been trying for over a month to get a replacement refrigerator from LG/Sam's Club. After delivery, I noticed it was scratched on one side. I contacted Sam's, who in turn, contacted LG while I was on the phone. I was told that an exchange was approved and delivery would be scheduled within 48 hours...again, this was over a month ago! Sam's has been "responsive" but has not been able to get any information from LG. It should not be this difficult to get a replacement refrigerator when the one that was delivered to me arrived damaged. It makes me wonder how responsive LG will be if there is a warranty clam...

Helpful?1GTZKAOMGB6718212660376
reply from LG Digital Customer Care

We're truly sorry to hear about the frustrating experience you've had trying to get a replacement refrigerator. It's vital to have a working refrigerator, and we understand your concerns about how LG might handle warranty claims if needed in the future. If you need assistance, you may send us a DM on Facebook or X(Twitter)at @LGUSSupport. -Charles

Mar 26, 2026
Inherited Refridgertor
3 out of 5 stars
3 out of 5 stars review

I inherited this refrigerator when I bought this house. The previous owners did not leave an owners operating manual. It's ok. It cools an freezes properly. I like the dispenser in the door; however it has a bad design flaw. The place where you put a cup/glass to get water is convex; therefore the cup/glass only kinda balances on the curve. It should have been a concave curve to accomodate the cup/glass.

Review from lg.com
Helpful?1GTZKAOMGB6718212660376
reply from LG

Hi. We appreciate you sharing your experience with your LG Refrigerator. It’s great to hear the cooling and freezing performance is working well, and we’re glad the dispenser has been useful. Your feedback about the cup‑placement design on the dispenser is truly helpful—insights like yours allow us to better understand how real‑world use feels for our customers. To allow us to properly investigate the details of your specific product model and to see how we can assist with the dispenser‑design issue you’re encountering, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Mar 10, 2026
bob27980009
1 out of 5 stars
1 out of 5 stars review

Horrible

We have not been issued our refund for this fridge and it has been over two weeks. It is absolutely ridiculous and should not take this long. We reached out last week and they said it should have come through already. It didn't, we called back today and they said that it would be another 7-10 business days before it would come through!! That's terrible, especially with such an expensive item to not have the refund for this long is horrible. Extremely frustrated.

Review from lg.com
Helpful?1GTZKAOMGB6718212660376
reply from LG

Hi, Bob. Thank you for reaching out about your refund for the LG Refrigerator. We understand how important timely processing is, especially with a purchase of this size, and we appreciate you sharing what has happened so far. We want to make sure the details of your case are reviewed properly so you can receive clear next steps. To allow us to properly investigate the details of your specific product model and to see how we can assist with your refund issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Feb 6, 2026
COURTNEY
5 out of 5 stars
5 out of 5 stars review

Best refrigerator EVER

We’ve had this refrigerator for 2 years and we LOVE it! 🙌 It holds so much—I’m always shocked at how much fits. That top right section alone has an entire case of Sam’s Club butter, Kerrygold, and chicken stock. 😅 We had a much “nicer” (aka more expensive) fridge in our old house, and honestly… this one blows it away. And it was about 1/3 the price! Highly recommend. Definitely get this one!

Helpful?1GTZKAOMGB6718212660376