Customer reviews for LG 28 cu. ft. French Door Refrigerator forMember photos
Good fridge, bad water dispenser
Overall it is a nice fridge and we like the lay out and function. Our big gripe is that the water dispenser doesn't work properly in that the water completely bypasses the filter and LG refuses to stand behind its product
Hey there! We are glad to hear you are enjoying the overall look and layout of your refrigerator! We appreciate your honest feedback regarding the water dispenser filtration experience, and we will definitely share your comments with our product team. If you ever need any assistance in the future, please feel free to reach out to @LGUSSupport. #LifesGood ❤️ -Rich
Improved design and materials over last LG
seems much improved from the last one we bought. stouter shelves and bins. Layout inside refrigerator seems to be more flexible and spacious than our last LG. The outside ice and water dispenser is also improved with its height and tray.
Hey there! Thanks for the great note. Always wonderful hearing your refrigerator’s updated design and sturdier interior are giving you the flexible space and smooth dispensing you were looking for. If you ever need anything later on, our friends at @LGUSSupport are ready to help. #LifesGood ❤️ ‑Rich
overall good
happy with the fridge other than 2 features missing from my previous lg fridge. Wish it had the flip out door rack in the freezer and there needs to be a better system or tray to catch ice and water from the door dispenser...crushed ice and any overflow have nowhere to be held and just run down the door and onto the floor. My old fridge had a tray that slid in and out. The freezer rack was exceptionally handy for ice packs and it looks to be built to be able to accommodate this rack...even tried to see if my old rack would fit but no luck.
Hi. Thanks for sharing your experience with your LG refrigerator. Your feedback on the missing flip‑out freezer rack and the need for a better catch system for ice and water is truly helpful, especially since you’ve used a previous LG unit and know exactly which features made a difference. Insights like yours play a big role in how future LG designs evolve. To allow us to properly investigate the details of your specific product model and to see how we can assist with your dispenser and storage concerns being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Verified Purchase
36" LG fridge
Makes stuff cold! What a surprise! Drawers worked smoother and felt stronger on our previous LG identical fridge. But it only lasted 12 years, and the compressor blew out. Most appliances are like that these days. Cheaply built, designed to self destruct in less than 15 years.
Thank you for sharing your feedback on the LRFS28XBS. We’re glad to hear it’s keeping things cold as expected, though we’re sorry to hear your concerns about the drawer quality compared to your previous unit. We understand your expectations, especially after owning an LG refrigerator for many years. Your feedback is important to us and helps guide improvements in both design and durability. If you have any concerns or need assistance, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/ We appreciate you taking the time to share your experience.
Verified Purchase
door alarm beeping as a new
Overall looking is great. However, once power and waterline are connected after delivery the door alarm beeps every 30 seconds. There was nothing wrong for the door closing, sealing at all. Checked online, this matter has troubled many LG clients. Have to call LG resolved with a missing part (magazine piece) ordered and reinstalled, taking several days.
Thank you for sharing your experience with your LG LRFS28XBS refrigerator. We’re glad to hear you like the overall look, but we understand how frustrating the door alarm issue must have been. We appreciate your patience while our team arranged for the missing part to be installed. Your feedback about this common concern is valuable, and we’ll pass it along to help improve the experience for other customers. Should you ever have questions or need assistance in the future, please don’t hesitate to reach out at 1-888-542-2623 or online: • https://www.lg.com/ca_en/support/contact-us/ Thank you for choosing LG Electronics!
The doors seem to take a bit to ensure they're closed. The water doesn't seem o be coming out pure. New filter, but still get a dirt taste, wondering if it's something internal?
Hello. Thank you for sharing your thoughts about your LG Refrigerator LRFS28XBS. We understand your inquiry regarding the door closure and water taste for your unit. To help ensure proper door sealing and fresh water output, check that the leveling legs are adjusted so the refrigerator tilts slightly backward, and flush 2.5 gallons of water through the dispenser after changing the filter to clear air and carbon fines. You can also view additional guidance on door adjustment at https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-fix-a-french-door-that-wont-close-or-open-properly--20152715589516?srsltid=AfmBOoq-2OHTDxMelrKcGzY8BrxHYP7_9f1QQnYNdPZwtyFwKDo4P81r and water taste troubleshooting at https://www.lg.com/us/support/help-library/lg-refrigerator-why-does-the-ice-or-water-taste-bad--20152715525208?srsltid=AfmBOopJbFE1iOCyx1s5ss65pQIJbckkiH0CRUBMF4vqKL6LKBCFwcSx. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com ^James
I inherited this refrigerator when I bought this house. The previous owners did not leave an owners operating manual. It's ok. It cools an freezes properly. I like the dispenser in the door; however it has a bad design flaw. The place where you put a cup/glass to get water is convex; therefore the cup/glass only kinda balances on the curve. It should have been a concave curve to accomodate the cup/glass.
Hi. We appreciate you sharing your experience with your LG Refrigerator. It’s great to hear the cooling and freezing performance is working well, and we’re glad the dispenser has been useful. Your feedback about the cup‑placement design on the dispenser is truly helpful—insights like yours allow us to better understand how real‑world use feels for our customers. To allow us to properly investigate the details of your specific product model and to see how we can assist with the dispenser‑design issue you’re encountering, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Verified Purchase
Poor design guys...the older model was better
The size inside is good, but you can't adjust the second or 3rd shelf to accomodate large jars or even a standard milk container. These you have to put in right side door shelves which are also non adjustable.
Thank you for sharing your feedback, Rick, and for taking the time to leave such an honest review. We're glad to hear you're enjoying the spacious interior of your LRFS28XBS. We also understand how frustrating it can be when everyday items like milk containers and large jars don't fit as easily as you'd like. If your refrigerator is equipped with a folding or retractable shelf, we recommend trying that feature to create additional vertical space for taller items by sliding the front portion of the shelf back. We truly appreciate your comments about the shelf configuration, as feedback like yours helps us better understand how our customers use their refrigerators and guides future design improvements. If you have any questions or need assistance with your refrigerator, our LG CareQ team is always happy to help at 1-888-542-2623 or via https://www.lg.com/ca_en/support/contact-us/ and reference CNN260722669909 so we can review your concerns and provide further assistance. Thank you for choosing LG and for sharing your experience with us.
Doesn't last
This fridge was great until the compressor broke. Only lasted 8 years. Very disappointed that we had to replace it after spending all the money. I thought LG had better quality products that lasted but unfortunately that is not the case.
Hello, Kelly. Thank you for taking the time to share your review regarding your LG LRFS28XBS Refrigerator. We value your feedback and acknowledge your experience regarding the lifespan and cooling performance of your past unit. We continuously strive to build high-quality appliances that bring lasting value to your home. For future reference on cooling performance and maintenance best practices, you can review our guide at https://www.youtube.com/watch?v=c2GEZvlbtrQ We remain committed to delivering reliable products and hope to have the opportunity to serve you again in the future. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need any future support. ^James
Poor response from LG/Sam's Club
I have been trying for over a month to get a replacement refrigerator from LG/Sam's Club. After delivery, I noticed it was scratched on one side. I contacted Sam's, who in turn, contacted LG while I was on the phone. I was told that an exchange was approved and delivery would be scheduled within 48 hours...again, this was over a month ago! Sam's has been "responsive" but has not been able to get any information from LG. It should not be this difficult to get a replacement refrigerator when the one that was delivered to me arrived damaged. It makes me wonder how responsive LG will be if there is a warranty clam...
We're truly sorry to hear about the frustrating experience you've had trying to get a replacement refrigerator. It's vital to have a working refrigerator, and we understand your concerns about how LG might handle warranty claims if needed in the future. If you need assistance, you may send us a DM on Facebook or X(Twitter)at @LGUSSupport. -Charles