Customer reviews for LG 28 cu. ft. French Door Refrigerator

Customer reviews for LG 28 cu. ft. French Door Refrigerator for

LG 28 cu. ft. French Door Refrigerator

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4.2 out of 5 stars

stars216 ratings216 reviews

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Apr 4, 2026

Anonymous

5 out of 5 stars review

Verified Purchase

New LG Fridge

Excellent Refrigerator ! Ice machi e works fantastic and filter replacement is a snap.

Review from lg.com/ca

Helpful?

reply from LG CareQ

Bonjour! Merci pour vos fantastiques commentaires. Nous sommes ravis d'apprendre que vous appréciez les performances de la machine à glaçons et que l'entretien de votre nouveau réfrigérateur est si facile! C'est un plaisir de savoir que le modèle LRFS28XBS répond parfaitement à vos attentes. Si des questions venaient à se présenter, n'hésitez pas à nous joindre au 888-542-2623 ou à vous rendre sur notre page d'assistance à l'adresse https://www.lg.com/ca_en/support/contact-us/ pour lancer une discussion en direct ou nous envoyer un courriel.

Dec 30, 2025

Harold S

5 out of 5 stars review

Verified Purchase

Best Refrigerator ever

To top of the product, the service is bar none. Would highly recommend

Review from lg.com/ca

Helpful?

reply from LG CareQ

Thank you for your kind feedback! We’re thrilled to hear you’re happy with both your LG LRFS28XBS and our service. We truly appreciate your recommendation!

Jan 22, 2026

Kat W

5 out of 5 stars review

Verified Purchase

Excellent choice - very happy with purchase.

This fridge has been excellent so far and quite spacious inside.

Review from lg.com/ca

Helpful?

reply from LG CareQ

Happy to hear you’re enjoying your fridge and its spacious design—thanks for sharing! Should you ever need help, please call 1-888-542-2623

Jan 23, 2024

TimB10

5 out of 5 stars review

Verified Purchase

Great Product!

I love this product. My old refrigerator/freezer was over 30 years old. I can't believe all of the new features this product has over my old one. I found the bottom freezer to be more than enough space for all of our frozen products. I like that the ice maker makes a smaller ice cube than my older unit. The shelves in the refrigerator are set just at the right height for the different size products we buy, and they are able to be moved around to different heights if necessary. There is plenty of space on the shelves of each of the doors. I like the feature of being able to see at what temperature the refrigerator and freezer are set at. I also like that if the door is not completely shut you receive a musical tone that gets your attention. This product takes up about the same amount of floor space as my old unit but the refrigerator and freezer has more inside space for my grocery needs. This is a great product!

Review from lg.com

Helpful?

Feb 13, 2026

KRayudu

4 out of 5 stars review

Verified Purchase

Great service

LG team was great to suggest the best product for me and provided a great service.

Review from lg.com/ca

Helpful?

reply from LG CareQ

Thank you for the kind words about the LRFS28XBS! We’re so glad our team could help you find the right fit and provide great service along the way. That’s exactly the experience we strive for 😊 If you ever need assistance, please reach out to our LG CareQ Team at 1-888-542-2623 (Mon–Sun, 8 a.m.–9 p.m. ET). You can also connect with us here: 💬 WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp 💻 Live Chat: https://lg-chatbot.com/web/ca?locale=en_CA ✉️ Email: https://www.lg.com/ca_en/support/email We truly appreciate you choosing LG!

Mar 17, 2026

Donkey

3 out of 5 stars review

Verified Purchase

36" LG fridge

Makes stuff cold! What a surprise! Drawers worked smoother and felt stronger on our previous LG identical fridge. But it only lasted 12 years, and the compressor blew out. Most appliances are like that these days. Cheaply built, designed to self destruct in less than 15 years.

Review from lg.com/ca

Helpful?

reply from LG CareQ

Thank you for sharing your feedback on the LRFS28XBS. We’re glad to hear it’s keeping things cold as expected, though we’re sorry to hear your concerns about the drawer quality compared to your previous unit. We understand your expectations, especially after owning an LG refrigerator for many years. Your feedback is important to us and helps guide improvements in both design and durability. If you have any concerns or need assistance, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/ We appreciate you taking the time to share your experience.

Mar 1, 2026

Swansea

3 out of 5 stars review

Verified Purchase

door alarm beeping as a new

Overall looking is great. However, once power and waterline are connected after delivery the door alarm beeps every 30 seconds. There was nothing wrong for the door closing, sealing at all. Checked online, this matter has troubled many LG clients. Have to call LG resolved with a missing part (magazine piece) ordered and reinstalled, taking several days.

Review from lg.com/ca

Helpful?

reply from LG CareQ

Thank you for sharing your experience with your LG LRFS28XBS refrigerator. We’re glad to hear you like the overall look, but we understand how frustrating the door alarm issue must have been. We appreciate your patience while our team arranged for the missing part to be installed. Your feedback about this common concern is valuable, and we’ll pass it along to help improve the experience for other customers. Should you ever have questions or need assistance in the future, please don’t hesitate to reach out at 1-888-542-2623 or online: • https://www.lg.com/ca_en/support/contact-us/ Thank you for choosing LG Electronics!

Jul 6, 2025

2 out of 5 stars review

Questionable Customer Service in Response & Action

Ordered this LG unit on 6/17/25; Got delivered and installed on 6/23/25. However, one of the set screws on the Freezer Door Handle got locked up and the installation Techs tried everyway they can and called their manager for advise. They said I may reject the delivery and get a new order or call LG Customer Service (800-243-0000) for a replacement Freezer Door Handle Bar. Called LG on 6/26/25. The LG lady suggest that I may simply remove and replace the set screw and problem solved. I sent her photos and explained to her that the installation Tech had tried but failed. The LG Lady finally agreed to send me a freezer door handle bar and told me that she will send me delivery INFO. So far there wasn't even any follow-up email from LG.

Helpful?

reply from LG Digital Customer Care

Hi, there. Thanks for sharing your experience with your new LG Refrigerator (LRFS28XBS) model. We understand that the set screw on your freezer door handle is presenting a challenge. We strive to provide excellent services, and we're ready to assist you further in resolving this. To proceed with your replacement handle, please send us the service request number from your June 26, 2025, contact with LG Customer Service. This will help us ensure the part is on its way. If the set screw is stubborn, try applying penetrating oil, letting it sit, and then using the correct Allen wrench. For further assistance, message us on social media @LGUSSupport, and our team will gladly help. We appreciate your patience. ^Juvy

May 9, 2025

harv

1 out of 5 stars review

There's a reason these are $1000 off

Ya'll need to read up on LG refrigerators before buying them. They have been accused of programming their refrigerators to die and have a history of compressors dying within a few months. There's no way LG should even be allowed to sell anything with a compressor. I watched a segment of the tube and it was shocking.

Helpful?

reply from LG Digital Customer Care

Hello there, Harv. Thank you for sharing your experience with us. We understand your concerns regarding the LRFS28XBS refrigerator, and we'd like to address this matter with you. We take product quality seriously, and we're here to assist you with any issues you're encountering. If you're experiencing problems with your refrigerator's performance, one troubleshooting step we suggest is to ensure that the refrigerator is set to the correct temperature settings. Sometimes, incorrect settings can cause cooling issues. https://www.samsclub.com/p/lg-28-cu-ft-3-french-door-standard-depth/P03019819 We would be happy to look into this more thoroughly and find the best solution for you. Please send us a private message on Social Media @LGUSSupport, and our team will assist you further. We appreciate your patience as we work to resolve this for you. —Renzo

Aug 8, 2025

Russ61

1 out of 5 stars review

LG Lost Groceries

Be prepared to learn how to install compressors.. 7 compressions and 3 refrigerators before I got one that works.. Lost more groceries that the refrigerator cost.

Helpful?

reply from LG Digital Customer Care

Hi there. We understand your inquiry regarding your LG 28 cu. ft. French Door Refrigerator. We appreciate you sharing your experience. We'd like to assist you further and find a solution. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. https://www.samsclub.com/ip/lg-28-cu-ft-3-french-door-standard-depth/13939017993 We appreciate your patience. —Renzo