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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars219 ratings219 reviews
  1. 5 stars56% (122)
  2. 4 stars23% (51)
  3. 3 stars8% (18)
  4. 2 stars4% (9)
  5. 1 star9% (19)

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Showing 1-10 of 219 reviews
Apr 4, 2026
Anonymous
5 out of 5 stars review

Verified Purchase

New LG Fridge

Excellent Refrigerator ! Ice machi e works fantastic and filter replacement is a snap.

Review from lg.com/ca
Helpful?1GTZKAOMGB6718212660376
reply from LG CareQ

Bonjour! Merci pour vos fantastiques commentaires. Nous sommes ravis d'apprendre que vous appréciez les performances de la machine à glaçons et que l'entretien de votre nouveau réfrigérateur est si facile! C'est un plaisir de savoir que le modèle LRFS28XBS répond parfaitement à vos attentes. Si des questions venaient à se présenter, n'hésitez pas à nous joindre au 888-542-2623 ou à vous rendre sur notre page d'assistance à l'adresse https://www.lg.com/ca_en/support/contact-us/ pour lancer une discussion en direct ou nous envoyer un courriel.

Jan 22, 2026
Kat W
5 out of 5 stars review

Verified Purchase

Excellent choice - very happy with purchase.

This fridge has been excellent so far and quite spacious inside.

Review from lg.com/ca
Helpful?1GTZKAOMGB6718212660376
reply from LG CareQ

Happy to hear you’re enjoying your fridge and its spacious design—thanks for sharing! Should you ever need help, please call 1-888-542-2623

Dec 30, 2025
Harold S
5 out of 5 stars review

Verified Purchase

Best Refrigerator ever

To top of the product, the service is bar none. Would highly recommend

Review from lg.com/ca
Helpful?1GTZKAOMGB6718212660376
reply from LG CareQ

Thank you for your kind feedback! We’re thrilled to hear you’re happy with both your LG LRFS28XBS and our service. We truly appreciate your recommendation!

Jul 9, 2023
Willybilly
5 out of 5 stars review

Verified Purchase

Love it love it love it

I wanted to by LG appliances for our new kitchen but thought they would be out of our price range. I was happy to learn otherwise. The set of appliances that we purchased are awesome. Not only are they full featured, they look great and make us proud owners.

Review from lg.com
Helpful?1GTZKAOMGB6718212660376
Feb 13, 2026
KRayudu
4 out of 5 stars review

Verified Purchase

Great service

LG team was great to suggest the best product for me and provided a great service.

Review from lg.com/ca
Helpful?1GTZKAOMGB6718212660376
reply from LG CareQ

Thank you for the kind words about the LRFS28XBS! We’re so glad our team could help you find the right fit and provide great service along the way. That’s exactly the experience we strive for 😊 If you ever need assistance, please reach out to our LG CareQ Team at 1-888-542-2623 (Mon–Sun, 8 a.m.–9 p.m. ET). You can also connect with us here: 💬 WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp 💻 Live Chat: https://lg-chatbot.com/web/ca?locale=en_CA ✉️ Email: https://www.lg.com/ca_en/support/email We truly appreciate you choosing LG!

Mar 17, 2026
Donkey
3 out of 5 stars review

Verified Purchase

36" LG fridge

Makes stuff cold! What a surprise! Drawers worked smoother and felt stronger on our previous LG identical fridge. But it only lasted 12 years, and the compressor blew out. Most appliances are like that these days. Cheaply built, designed to self destruct in less than 15 years.

Review from lg.com/ca
Helpful?1GTZKAOMGB6718212660376
reply from LG CareQ

Thank you for sharing your feedback on the LRFS28XBS. We’re glad to hear it’s keeping things cold as expected, though we’re sorry to hear your concerns about the drawer quality compared to your previous unit. We understand your expectations, especially after owning an LG refrigerator for many years. Your feedback is important to us and helps guide improvements in both design and durability. If you have any concerns or need assistance, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/ We appreciate you taking the time to share your experience.

Mar 1, 2026
Swansea
3 out of 5 stars review

Verified Purchase

door alarm beeping as a new

Overall looking is great. However, once power and waterline are connected after delivery the door alarm beeps every 30 seconds. There was nothing wrong for the door closing, sealing at all. Checked online, this matter has troubled many LG clients. Have to call LG resolved with a missing part (magazine piece) ordered and reinstalled, taking several days.

Review from lg.com/ca
Helpful?1GTZKAOMGB6718212660376
reply from LG CareQ

Thank you for sharing your experience with your LG LRFS28XBS refrigerator. We’re glad to hear you like the overall look, but we understand how frustrating the door alarm issue must have been. We appreciate your patience while our team arranged for the missing part to be installed. Your feedback about this common concern is valuable, and we’ll pass it along to help improve the experience for other customers. Should you ever have questions or need assistance in the future, please don’t hesitate to reach out at 1-888-542-2623 or online: • https://www.lg.com/ca_en/support/contact-us/ Thank you for choosing LG Electronics!

Jul 6, 2025
vw
2 out of 5 stars review

Questionable Customer Service in Response & Action

Ordered this LG unit on 6/17/25; Got delivered and installed on 6/23/25. However, one of the set screws on the Freezer Door Handle got locked up and the installation Techs tried everyway they can and called their manager for advise. They said I may reject the delivery and get a new order or call LG Customer Service (800-243-0000) for a replacement Freezer Door Handle Bar. Called LG on 6/26/25. The LG lady suggest that I may simply remove and replace the set screw and problem solved. I sent her photos and explained to her that the installation Tech had tried but failed. The LG Lady finally agreed to send me a freezer door handle bar and told me that she will send me delivery INFO. So far there wasn't even any follow-up email from LG.

Helpful?1GTZKAOMGB6718212660376
reply from LG Digital Customer Care

Hi, there. Thanks for sharing your experience with your new LG Refrigerator (LRFS28XBS) model. We understand that the set screw on your freezer door handle is presenting a challenge. We strive to provide excellent services, and we&#39;re ready to assist you further in resolving this. To proceed with your replacement handle, please send us the service request number from your June 26, 2025, contact with LG Customer Service. This will help us ensure the part is on its way. If the set screw is stubborn, try applying penetrating oil, letting it sit, and then using the correct Allen wrench.<br /><br />For further assistance, message us on social media &#64;LGUSSupport, and our team will gladly help. We appreciate your patience. ^Juvy

Dec 7, 2023
om379
1 out of 5 stars review

Worst Appliances so Far

Do not buy. They do not work and cool. They will be reported to Better Business bureau. They never come with a solution.

Helpful?1GTZKAOMGB6718212660376
reply from LG Digital Customer Care

Hi, there. Thank you for taking the time to share your feedback with us. We regret to hear about your experience with the LG Refrigerator (LRFS28XBS) model. We understand the frustration caused by the unit's cooling performance you purchased. We're here to help you resolve this promptly. For assistance and guidance, please visit this link: https://www.lg.com/us/support/help-library/not-cooling-refrigerator-CT10000021-1429710713371. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy

Aug 8, 2025
Russ61
1 out of 5 stars review

LG Lost Groceries

Be prepared to learn how to install compressors.. 7 compressions and 3 refrigerators before I got one that works.. Lost more groceries that the refrigerator cost.

Helpful?1GTZKAOMGB6718212660376
reply from LG Digital Customer Care

Hi there. We understand your inquiry regarding your LG 28 cu. ft. French Door Refrigerator. We appreciate you sharing your experience. We&#39;d like to assist you further and find a solution. Please send us a private message on Social Media &#64;LGUSSupport and our team will be more than happy to explore possible solutions. <br />https://www.samsclub.com/ip/lg-28-cu-ft-3-french-door-standard-depth/13939017993<br />We appreciate your patience. —Renzo