Customer reviews for LG 28 cu. ft. French Door Refrigerator forMember photos
Love it..
I really like the Lg ThinQ Black Stainless Steel refrigerator (and matching microwave) I recently purchased. The frig is HUGE, which I love, even living alone. The only reason I gave it a 4: the freezer slide bar was defective and it ended up not being a "quick fix", as it should have been. It's fixed now and I still love it.
Good fridge, bad water dispenser
Overall it is a nice fridge and we like the lay out and function. Our big gripe is that the water dispenser doesn't work properly in that the water completely bypasses the filter and LG refuses to stand behind its product
Hey there! We are glad to hear you are enjoying the overall look and layout of your refrigerator! We appreciate your honest feedback regarding the water dispenser filtration experience, and we will definitely share your comments with our product team. If you ever need any assistance in the future, please feel free to reach out to @LGUSSupport. #LifesGood ❤️ -Rich
Verified Purchase
36" LG fridge
Makes stuff cold! What a surprise! Drawers worked smoother and felt stronger on our previous LG identical fridge. But it only lasted 12 years, and the compressor blew out. Most appliances are like that these days. Cheaply built, designed to self destruct in less than 15 years.
Thank you for sharing your feedback on the LRFS28XBS. We’re glad to hear it’s keeping things cold as expected, though we’re sorry to hear your concerns about the drawer quality compared to your previous unit. We understand your expectations, especially after owning an LG refrigerator for many years. Your feedback is important to us and helps guide improvements in both design and durability. If you have any concerns or need assistance, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/ We appreciate you taking the time to share your experience.
Verified Purchase
door alarm beeping as a new
Overall looking is great. However, once power and waterline are connected after delivery the door alarm beeps every 30 seconds. There was nothing wrong for the door closing, sealing at all. Checked online, this matter has troubled many LG clients. Have to call LG resolved with a missing part (magazine piece) ordered and reinstalled, taking several days.
Thank you for sharing your experience with your LG LRFS28XBS refrigerator. We’re glad to hear you like the overall look, but we understand how frustrating the door alarm issue must have been. We appreciate your patience while our team arranged for the missing part to be installed. Your feedback about this common concern is valuable, and we’ll pass it along to help improve the experience for other customers. Should you ever have questions or need assistance in the future, please don’t hesitate to reach out at 1-888-542-2623 or online: • https://www.lg.com/ca_en/support/contact-us/ Thank you for choosing LG Electronics!
Verified Purchase
Poor design guys...the older model was better
The size inside is good, but you can't adjust the second or 3rd shelf to accomodate large jars or even a standard milk container. These you have to put in right side door shelves which are also non adjustable.
Thank you for sharing your feedback, Rick, and for taking the time to leave such an honest review. We're glad to hear you're enjoying the spacious interior of your LRFS28XBS. We also understand how frustrating it can be when everyday items like milk containers and large jars don't fit as easily as you'd like. If your refrigerator is equipped with a folding or retractable shelf, we recommend trying that feature to create additional vertical space for taller items by sliding the front portion of the shelf back. We truly appreciate your comments about the shelf configuration, as feedback like yours helps us better understand how our customers use their refrigerators and guides future design improvements. If you have any questions or need assistance with your refrigerator, our LG CareQ team is always happy to help at 1-888-542-2623 or via https://www.lg.com/ca_en/support/contact-us/ and reference CNN260722669909 so we can review your concerns and provide further assistance. Thank you for choosing LG and for sharing your experience with us.
Doesn't last
This fridge was great until the compressor broke. Only lasted 8 years. Very disappointed that we had to replace it after spending all the money. I thought LG had better quality products that lasted but unfortunately that is not the case.
Hello, Kelly. Thank you for taking the time to share your review regarding your LG LRFS28XBS Refrigerator. We value your feedback and acknowledge your experience regarding the lifespan and cooling performance of your past unit. We continuously strive to build high-quality appliances that bring lasting value to your home. For future reference on cooling performance and maintenance best practices, you can review our guide at https://www.youtube.com/watch?v=c2GEZvlbtrQ We remain committed to delivering reliable products and hope to have the opportunity to serve you again in the future. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need any future support. ^James
There's a reason these are $1000 off
Ya'll need to read up on LG refrigerators before buying them. They have been accused of programming their refrigerators to die and have a history of compressors dying within a few months. There's no way LG should even be allowed to sell anything with a compressor. I watched a segment of the tube and it was shocking.
Hello there, Harv. Thank you for sharing your experience with us. We understand your concerns regarding the LRFS28XBS refrigerator, and we'd like to address this matter with you. We take product quality seriously, and we're here to assist you with any issues you're encountering. If you're experiencing problems with your refrigerator's performance, one troubleshooting step we suggest is to ensure that the refrigerator is set to the correct temperature settings. Sometimes, incorrect settings can cause cooling issues. https://www.samsclub.com/p/lg-28-cu-ft-3-french-door-standard-depth/P03019819 We would be happy to look into this more thoroughly and find the best solution for you. Please send us a private message on Social Media @LGUSSupport, and our team will assist you further. We appreciate your patience as we work to resolve this for you. —Renzo
Horrible
We have not been issued our refund for this fridge and it has been over two weeks. It is absolutely ridiculous and should not take this long. We reached out last week and they said it should have come through already. It didn't, we called back today and they said that it would be another 7-10 business days before it would come through!! That's terrible, especially with such an expensive item to not have the refund for this long is horrible. Extremely frustrated.
Hi, Bob. Thank you for reaching out about your refund for the LG Refrigerator. We understand how important timely processing is, especially with a purchase of this size, and we appreciate you sharing what has happened so far. We want to make sure the details of your case are reviewed properly so you can receive clear next steps. To allow us to properly investigate the details of your specific product model and to see how we can assist with your refund issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James
Poor response from LG/Sam's Club
I have been trying for over a month to get a replacement refrigerator from LG/Sam's Club. After delivery, I noticed it was scratched on one side. I contacted Sam's, who in turn, contacted LG while I was on the phone. I was told that an exchange was approved and delivery would be scheduled within 48 hours...again, this was over a month ago! Sam's has been "responsive" but has not been able to get any information from LG. It should not be this difficult to get a replacement refrigerator when the one that was delivered to me arrived damaged. It makes me wonder how responsive LG will be if there is a warranty clam...
We're truly sorry to hear about the frustrating experience you've had trying to get a replacement refrigerator. It's vital to have a working refrigerator, and we understand your concerns about how LG might handle warranty claims if needed in the future. If you need assistance, you may send us a DM on Facebook or X(Twitter)at @LGUSSupport. -Charles
Don't buy LG
Bought in December, and has never worked right from day one. Freezer is great. the refrigerator won't cool below 40 degrees. Temps are set at -7 on freezer and 33 on refrigerator. That's as low as they go. Milk goes bad before expiration date. LG customer service is the worst. All they do is send the same videos on each complaint. LG will send parts, but they are never installed. I was told they can only install one part even though LG sends 3. Repair people have been out 7 times, 2 of which were to fix something they broke. All I hear is it "seems" to be working or it "looks" like it's working. As far as actual refrigerator, it's pretty. Shelving arrangement makes no sense, obviously designed by someone that does not use one. Bins on door designed to hold milk, but repair just told me to rearrange shelves and put milk in back if I want it cold. Not an acceptable answer. Maybe when it goes out completely they can figure it out. Bottom line, I will never buy another LG product
Hi there, Thank you for reaching us. I'm sorry to hear about the ongoing issues you've been experiencing with your refrigerator and the frustrating interactions with LG customer service. It's disappointing to hear that the temperature settings and functionality of your appliance have not been up to par, leading to food spoilage and multiple service visits. We apologize for the inconvenience and lack of resolution you've faced. Your feedback about the design and functionality of the refrigerator's shelving arrangement is also duly noted. We understand your frustration and will ensure that your concerns are conveyed to the appropriate team for further review and improvement. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris