Hi. Thanks for sharing your experience with your LG refrigerator. Your feedback on the missing flip‑out freezer rack and the need for a better catch system for ice and water is truly helpful, especially since you’ve used a previous LG unit and know exactly which features made a difference. Insights like yours play a big role in how future LG designs evolve. To allow us to properly investigate the details of your specific product model and to see how we can assist with your dispenser and storage concerns being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hi, there. Thanks for sharing your experience with your new LG Refrigerator (LRFS28XBS) model. We understand that the set screw on your freezer door handle is presenting a challenge. We strive to provide excellent services, and we're ready to assist you further in resolving this. To proceed with your replacement handle, please send us the service request number from your June 26, 2025, contact with LG Customer Service. This will help us ensure the part is on its way. If the set screw is stubborn, try applying penetrating oil, letting it sit, and then using the correct Allen wrench. For further assistance, message us on social media @LGUSSupport, and our team will gladly help. We appreciate your patience. ^Juvy

We're truly sorry to hear about the frustrating experience you've had trying to get a replacement refrigerator. It's vital to have a working refrigerator, and we understand your concerns about how LG might handle warranty claims if needed in the future. If you need assistance, you may send us a DM on Facebook or X(Twitter)at @LGUSSupport. -Charles

Hi. We appreciate you sharing your experience with your LG Refrigerator. It’s great to hear the cooling and freezing performance is working well, and we’re glad the dispenser has been useful. Your feedback about the cup‑placement design on the dispenser is truly helpful—insights like yours allow us to better understand how real‑world use feels for our customers. To allow us to properly investigate the details of your specific product model and to see how we can assist with the dispenser‑design issue you’re encountering, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Bonjour! Merci pour vos fantastiques commentaires. Nous sommes ravis d'apprendre que vous appréciez les performances de la machine à glaçons et que l'entretien de votre nouveau réfrigérateur est si facile! C'est un plaisir de savoir que le modèle LRFS28XBS répond parfaitement à vos attentes. Si des questions venaient à se présenter, n'hésitez pas à nous joindre au 888-542-2623 ou à vous rendre sur notre page d'assistance à l'adresse https://www.lg.com/ca_en/support/contact-us/ pour lancer une discussion en direct ou nous envoyer un courriel.

Thank you for the kind words about the LRFS28XBS! We’re so glad our team could help you find the right fit and provide great service along the way. That’s exactly the experience we strive for 😊 If you ever need assistance, please reach out to our LG CareQ Team at 1-888-542-2623 (Mon–Sun, 8 a.m.–9 p.m. ET). You can also connect with us here: 💬 WhatsApp: https://www.lg.com/ca_en/support/contact/whatsapp 💻 Live Chat: https://lg-chatbot.com/web/ca?locale=en_CA ✉️ Email: https://www.lg.com/ca_en/support/email We truly appreciate you choosing LG!

We’re so happy to hear you’re enjoying your LRFS28XBD. It’s great to know the spacious design and elegant look really stood out to you — we love hearing when a product not only performs well but also adds that premium feel to your home. Thank you for taking the time to share your experience with us and for choosing LG — we truly appreciate your support. If you ever need assistance, our LG CareQ team is always here to help at 1-888-542-2623 or via live chat/email at https://www.lg.com/ca_en/support/contact-us/

That’s exactly what we love to hear! It may sound simple, but reliable cooling performance is the heart of what makes a refrigerator truly dependable day after day. We’re glad to know your LRFS28XBS is doing exactly what it’s meant to do—keeping your food perfectly chilled and your frozen items consistently preserved. Sometimes the best compliment is knowing everything just works as it should, effortlessly and consistently. Thank you for taking the time to share your experience with us — we truly appreciate it. Our LG CareQ team is always here for you at 1-888-542-2623 or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/.

Hi. Thank you for sharing your review regarding your LG LRFS28XBS Refrigerator. We appreciate you taking the time to provide your feedback, and we are glad to hear that you enjoyed the style and spacious design of your appliance. We want to ensure your refrigerator maintains optimal performance, so as a quick troubleshooting step, please check that the condenser coils on the back or bottom of the unit are clean and free of dust or debris, as buildup can affect cooling efficiency. For additional guidance on cooling concerns, you can reference our video at https://www.youtube.com/watch?v=c2GEZvlbtrQ. We are committed to supporting you and making sure your appliance meets your expectations. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James