Hi there. Thank you for sharing your experience with us. We understand that your LG 28 cu. ft. French Door Refrigerator didn&#39;t meet your expectations upon delivery. We understand your inquiry regarding the features and design of the unit after seeing it in person. Your feedback is very important to us as we strive to provide the best products for our customers. <br />https://www.samsclub.com/ip/lg-28-cu-ft-3-french-door-standard-depth/13939017993<br />For further assistance and any specific concerns you may have, please contact us on lgdigitalcare&#64;lg.sprinklrsupport.com. We appreciate your patience. —Renzo