Dear customer, Thank you for bringing this to our attention. We are saddened to hear that you've had inconsistent experience with our product. Your safety is our priority and we take quality control very seriously, and we would like to investigate this further. Please contact us directly at 1-888-542-2623 so we can discuss your experience and find a solution.

Hi Harold, thank you for sharing your thoughts on the 28 cu. ft. 3‑Door French Door Refrigerator with Ice and Water, model LRFS28XBS. It’s great to hear how much you’re enjoying it every time you open the doors. That spacious interior and easy access design really make a difference in daily use. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich #LifesGood ❤️

Ji, Jan. Thank you for sharing your experience with us. It’s wonderful to hear that your LG Refrigerator (LRFS28XBS) model is working well and that the ice maker is performing just as it should. This model is designed with Linear Cooling and DoorCooling+, which help maintain consistent temperatures so your food stays fresh longer, while the dual ice makers provide a steady supply of ice for everyday use. To keep your refrigerator performing at its best, we recommend checking that the air vents inside the fridge and freezer remain clear of food items to maintain proper airflow and cooling efficiency. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

Hey there! Private message us on our socials, @LGUSSupport, and let's see how we can get you back up and running. ^Gaby

Hello! We appreciate you sharing your experience with your LG Refrigerator, and we’re thrilled to hear it’s been a great fit so far. Nothing beats that fresh‑out‑of‑the‑box satisfaction when a new LG unit settles in perfectly! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hey there! Thanks for telling us about your LG fridge experience. We'd love to help with your icemaker so you can enjoy refreshing, ice-cold drinks again! The most common causes of an inoperable icemaker are the water supply, the icemaker being disabled, or the freezer not being cold enough to produce ice. For more information, we recommend checking out our guide here: https://shorturl.at/4X8rD. If you still need help with your icemaker, please get in touch with us on social media @LGUSSupport with your contact info, and we'll be happy to look into options! *Joseph