Hi there, Thank you for reaching us. I'm sorry to hear about the ongoing issues you've been experiencing with your refrigerator and the frustrating interactions with LG customer service. It's disappointing to hear that the temperature settings and functionality of your appliance have not been up to par, leading to food spoilage and multiple service visits. We apologize for the inconvenience and lack of resolution you've faced. Your feedback about the design and functionality of the refrigerator's shelving arrangement is also duly noted. We understand your frustration and will ensure that your concerns are conveyed to the appropriate team for further review and improvement. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi. Thanks for sharing your experience with your LG refrigerator. Your feedback on the missing flip‑out freezer rack and the need for a better catch system for ice and water is truly helpful, especially since you’ve used a previous LG unit and know exactly which features made a difference. Insights like yours play a big role in how future LG designs evolve. To allow us to properly investigate the details of your specific product model and to see how we can assist with your dispenser and storage concerns being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Hello there, Harv. Thank you for sharing your experience with us. We understand your concerns regarding the LRFS28XBS refrigerator, and we&#39;d like to address this matter with you.<br /><br />We take product quality seriously, and we&#39;re here to assist you with any issues you&#39;re encountering. If you&#39;re experiencing problems with your refrigerator&#39;s performance, one troubleshooting step we suggest is to ensure that the refrigerator is set to the correct temperature settings. Sometimes, incorrect settings can cause cooling issues.<br />https://www.samsclub.com/p/lg-28-cu-ft-3-french-door-standard-depth/P03019819<br />We would be happy to look into this more thoroughly and find the best solution for you. Please send us a private message on Social Media &#64;LGUSSupport, and our team will assist you further. We appreciate your patience as we work to resolve this for you.<br /><br />—Renzo

Hey there, Kurt. Thank you for your review of the refrigerator. We would like to get you the help possible on your refrigerator's side door. Feel free to message us on Facebook or X using @LGUSSupport privately, or you can Live Chat here: http://spr.ly/6428RdZ9m. ^Anthony

Hey there. Thank you for reaching out to us and leaving us your review. We rely on our customers, like you, to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. Thank you and have a great rest of your day. ~Anthony