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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4.1 out of 5 stars
stars223 ratings223 reviews
  1. 5 stars56% (124)
  2. 4 stars23% (51)
  3. 3 stars8% (18)
  4. 2 stars4% (9)
  5. 1 star9% (21)

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Showing 91-100 of 223 reviews
May 9, 2025
harv
1 out of 5 stars review

There's a reason these are $1000 off

Ya'll need to read up on LG refrigerators before buying them. They have been accused of programming their refrigerators to die and have a history of compressors dying within a few months. There's no way LG should even be allowed to sell anything with a compressor. I watched a segment of the tube and it was shocking.

Helpful?1GTZKAOMGB6718212660376
reply from LG Digital Customer Care

Hello there, Harv. Thank you for sharing your experience with us. We understand your concerns regarding the LRFS28XBS refrigerator, and we&#39;d like to address this matter with you.<br /><br />We take product quality seriously, and we&#39;re here to assist you with any issues you&#39;re encountering. If you&#39;re experiencing problems with your refrigerator&#39;s performance, one troubleshooting step we suggest is to ensure that the refrigerator is set to the correct temperature settings. Sometimes, incorrect settings can cause cooling issues.<br />https://www.samsclub.com/p/lg-28-cu-ft-3-french-door-standard-depth/P03019819<br />We would be happy to look into this more thoroughly and find the best solution for you. Please send us a private message on Social Media &#64;LGUSSupport, and our team will assist you further. We appreciate your patience as we work to resolve this for you.<br /><br />—Renzo

Sep 20, 2023
SMH23
1 out of 5 stars review

Poor response from LG/Sam's Club

I have been trying for over a month to get a replacement refrigerator from LG/Sam's Club. After delivery, I noticed it was scratched on one side. I contacted Sam's, who in turn, contacted LG while I was on the phone. I was told that an exchange was approved and delivery would be scheduled within 48 hours...again, this was over a month ago! Sam's has been "responsive" but has not been able to get any information from LG. It should not be this difficult to get a replacement refrigerator when the one that was delivered to me arrived damaged. It makes me wonder how responsive LG will be if there is a warranty clam...

Helpful?1GTZKAOMGB6718212660376
reply from LG Digital Customer Care

We're truly sorry to hear about the frustrating experience you've had trying to get a replacement refrigerator. It's vital to have a working refrigerator, and we understand your concerns about how LG might handle warranty claims if needed in the future. If you need assistance, you may send us a DM on Facebook or X(Twitter)at @LGUSSupport. -Charles

Mar 7, 2024
VH
1 out of 5 stars review

Don't buy LG

Bought in December, and has never worked right from day one. Freezer is great. the refrigerator won't cool below 40 degrees. Temps are set at -7 on freezer and 33 on refrigerator. That's as low as they go. Milk goes bad before expiration date. LG customer service is the worst. All they do is send the same videos on each complaint. LG will send parts, but they are never installed. I was told they can only install one part even though LG sends 3. Repair people have been out 7 times, 2 of which were to fix something they broke. All I hear is it "seems" to be working or it "looks" like it's working. As far as actual refrigerator, it's pretty. Shelving arrangement makes no sense, obviously designed by someone that does not use one. Bins on door designed to hold milk, but repair just told me to rearrange shelves and put milk in back if I want it cold. Not an acceptable answer. Maybe when it goes out completely they can figure it out. Bottom line, I will never buy another LG product

Helpful?1GTZKAOMGB6718212660376
reply from LG Digital Customer Care

Hi there, Thank you for reaching us. I'm sorry to hear about the ongoing issues you've been experiencing with your refrigerator and the frustrating interactions with LG customer service. It's disappointing to hear that the temperature settings and functionality of your appliance have not been up to par, leading to food spoilage and multiple service visits. We apologize for the inconvenience and lack of resolution you've faced. Your feedback about the design and functionality of the refrigerator's shelving arrangement is also duly noted. We understand your frustration and will ensure that your concerns are conveyed to the appropriate team for further review and improvement. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Feb 6, 2026
COURTNEY
5 out of 5 stars review

Best refrigerator EVER

We’ve had this refrigerator for 2 years and we LOVE it! 🙌 It holds so much—I’m always shocked at how much fits. That top right section alone has an entire case of Sam’s Club butter, Kerrygold, and chicken stock. 😅 We had a much “nicer” (aka more expensive) fridge in our old house, and honestly… this one blows it away. And it was about 1/3 the price! Highly recommend. Definitely get this one!

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Jan 10, 2024
tt23
5 out of 5 stars review

Verified Purchase

The features all work great.

Had this for 3 months and love it. Has so much room that i dont have to put things in the garage refrigerator. love the slim ice maker.

Review from lg.com
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Dec 1, 2023
Laurie 10
5 out of 5 stars review

Verified Purchase

Lots of room

I bought this about 3 weeks ago. We love it. It has a lot of room the features are great. Very satisfied.

Review from lg.com
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Jan 23, 2024
Rick 115
5 out of 5 stars review

Verified Purchase

Great

[This review was collected as part of a promotion.] Purchased for new home excellent!!!! Great value for this refrigerator

Review from lg.com
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Jan 24, 2024
John Mogavero
5 out of 5 stars review

Verified Purchase

Better interior design and space

[This review was collected as part of a promotion.] Purchased a LG French Door Refrigerator 30 c u.ft..

Review from lg.com
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Aug 2, 2023
Lor2456
5 out of 5 stars review

Verified Purchase

Lots of room

We purchased this fridge and we love it. It's roomy enough to find things without moving things around. We love the ice and water feature as well

Review from lg.com
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May 20, 2024
Cook10
5 out of 5 stars review

Verified Purchase

Great addition to kitchen.

[This review was collected as part of a promotion.] Great looking appliance and plenty of fridge space.

Review from lg.com
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