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Customer reviews for Member's Mark 5-Burner Propane Gas Grill w/ Cover for
Member's Mark 5-Burner Propane Gas Grill w/ Cover
4.2 out of 5 stars
stars
97 ratings71 reviews
  1. 5 stars68% (66)
  2. 4 stars9% (9)
  3. 3 stars6% (6)
  4. 2 stars6% (6)
  5. 1 star10% (10)

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Showing 11-20 of 71 reviews
Jul 21, 2026
Tera
1 out of 5 stars review

No customer service, don't buy. Missing parts.

Do not buy, not worth the headache. Missing parts and impossible to get a hold of customer service. Going to have to return the whole grill which is partially put together to Sam's club because no one will return my calls. Been weeks of trying to get through to customer service. Save yourself and buy from home Depot, Lowe's or somewhere that actually has a customer service department.

Helpful?6HRZ4IZGQVFS17884905831
reply from Vanward Electric

We apologize for the unpleasant experience you had. We are truly sorry for all the hassle you went through. We sincerely apologize again and hope you will give us another chance someday.

Jul 17, 2026
LB
2 out of 5 stars review

Ours caught on fire

We have had ours for a little bit now and last night it went up in flames! The coating on the grill melted away and caught fire and it was smoking so much you'd have thought we were electing a new pope. We used a fire extinguisher to put it out and this morning it still smells of fire outside. It was on medium heat across the three burners.

Helpful?6HRZ4IZGQVFS17884905831
reply from Vanward Electric

Apologies for your unpleasant experience with the grill. Please contact us immediately by email at guanxuemin@vanward.com so we can investigate the cause of the fire and arrange free replacement parts. Thank you.

Jul 28, 2026
anonymous
5 out of 5 stars review

Impressed costumer

I was worried this will be a hassle to put together, but it actually was not that bad. Only took me about 1.5 hours ish to assemble this. So far we have used the grill about nine occasions, and it has been great to us. It is easy to start and reaches high temperature pretty quickly. I am impressed at how even this cooks. Good purchase

Helpful?6HRZ4IZGQVFS17884905831
reply from Vanward Electric

Thanks so much for your review! We’re glad to hear it works well for you and that you’re happy with the value!

Jul 27, 2026
anonymous
5 out of 5 stars review

Outdoor cooking it it's very finest with this gril

I recently purchased the Member's Mark 5-Burner Gas Grill, and I couldn't be happier! Its sleek black exterior adds a stylish touch to my patio. The insulated lid ensures even cooking, and the built-in temperature gauge makes grilling a breeze. With a generous 525 sq. inch main cooking area and a secondary 192 sq. inch space, I can easily prepare a feast for family and friends. The durable porcelain cast iron grates retain heat beautifully, resulting in perfectly cooked meals every time. If you're looking for a reliable and attractive grill, I highly recommend this one!

Helpful?6HRZ4IZGQVFS17884905831
reply from Vanward Electric

Thank you for the great review and the high rating! We are so glad you are happy with the quality, performance, and value of the grill. It is awesome to know it is making your cooking experience even better. Happy grilling!

Jul 10, 2026
Emily
2 out of 5 stars review

Cooks great, isn't holding up well

This grill cooks more evenly than any other gas grill I've used before, and the extra burner on the right to create the sear zone is an extremely useful function. Clean up is easy, functionally it's a great grill. We've had it for a little over 3 months and have always had it covered with the included cover when not using it. That cover isn't designed quite right and traps a lot of moisture inside of it. After about two months, the black paint finish started chipping off the outside of the lid. 3 months in, the lid is missing about 1/3 of its paint now and looks terrible. Will be returning to Sam's Club and looking for another, more durable grill.

Helpful?6HRZ4IZGQVFS17884905831
reply from Vanward Electric

Apologies for your bad experience with the lid. Please give us a call at (888) 509-1721 to make it right for you. We will send you brand new lid.

Jul 11, 2026
anonymous
5 out of 5 stars review

A blacked-out matte tactical grill!?

If “basic dude stuff” was a grill… This would be it. We had to replace a grill after hail damage to our old grill. Did quite a bit of research and decided on this one. The fact that it's all black matte finish sealed the deal for my husband who tends to like anything that looks tactical lol! (retired SWAT Commander) The extra features on the grill itself are a bonus as well. But includes a cover!? A good quality cover can be quite expensive and this one seems very nice so far. The searing station is a great feature as well. We've only had it a few weeks, but I plan to report back after some time. We use our grill year-round, including rough Indiana winters so hoping this one is as good as I'm thinking it is.

Helpful?6HRZ4IZGQVFS17884905831
reply from Vanward Electric

Thank you for your perfect rating! Your satisfaction is what we always strive for. Enjoy your new grill!

Jul 28, 2026
anonymous
5 out of 5 stars review

Easy to use

I'm very happy with this propane gas burner barbecue. It heats up quickly, cooks food evenly, and has plenty of power for grilling steaks, burgers, chicken, and vegetables. The flame is easy to control, making it simple to cook at the perfect temperature. I would definitely recommend this propane gas burner BBQ to anyone looking for an easy-to-use, dependable outdoor grill.

Helpful?6HRZ4IZGQVFS17884905831
reply from Vanward Electric

Thank you for your perfect rating! Your satisfaction is what we always strive for. Enjoy your new grill!

Jul 7, 2026
JB
5 out of 5 stars review

Verified Purchase

great deal, compared toLowes, Home Depot,, Walmart

works well and a great price. It also comes with a cover for storage

Helpful?6HRZ4IZGQVFS17884905831
reply from Vanward Electric

Thanks so much for your review! We’re glad to hear it works well for you and that you’re happy with the value!

Jun 12, 2026
Grace
5 out of 5 stars review

Great Grill for Family Outdoor Cooking

I appreciate Sam's Club offering this high-quality grill at such a good price. It is well designed for outdoor cooking, easy to use, and looks great. My family has really enjoyed using it, and it has helped us spend more good time together outdoors. Overall, this is a great grill option and I would definitely recommend it.

Helpful?6HRZ4IZGQVFS17884905831
reply from Vanward Electric

Thank you so much for your high praise! It's our honor to provide you with effective solutions / a great experience. Your perfect rating gives us even more confidence to keep improving and growing in what we do. If you ever need anything in the future, please feel free to reach out!

Jul 3, 2026
Brian
1 out of 5 stars review

Buyer Beware

I bought this grill in March 2026 and have only used it four times but now the paint is peeling off the entire grill lid. I'd give a two-star rating because it does grill, but won't as I have called their Customer Care Hotline (1-888-509- 1721) that is listed on their Assembly Instructions three times over the past two weeks. I have not been able to reach a human and left three messages to return my call and have had no response. Very poor customer service.

Helpful?6HRZ4IZGQVFS17884905831
reply from Vanward Electric

We completely understand your disappointment.<br /><br />We would like to make this right for you. Please reach out to our customer service team (1-888-509- 1721) with your purchase details, We are prioritizing your case and we will do our best to assist you with a solution<br /><br />Again, we apologize for the inconvenience and appreciate you bringing this to our attention. We hope to resolve this for you as soon as possible.