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Customer reviews for 5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White for
5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White
4.3 out of 5 stars
stars
128 ratings128 reviews
  1. 5 stars73% (93)
  2. 4 stars9% (12)
  3. 3 stars5% (6)
  4. 2 stars6% (8)
  5. 1 star7% (9)
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Showing 21-30 of 128 reviews
Mar 25, 2024
Reviewer name: Ace4
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great features

[This review was collected as part of a promotion.] I have been with another brand of appliances for the longest time and I was a bit scared to change and try different brand but I am very satisfied with my new LG dryer. It gets the job done and many more options to do. I can even control on my phone and also notifies me when the cycle is finished!!!! It’s just great!

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
Aug 21, 2025
Reviewer name: Shelley Lu
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great washer

This washer washes very well and is so quiet. It uses hardly any water but gets everything clean. It has so many options for different clothing and I love that it has a coldwater setting as I normally use Tide ColdWater detergent. It is very easy to use and change options. I have other LG appliances and really like the ThinQ app as I can keep track of everything on my phone and get notified when the wash is complete. I hadn't planned to buy black but picked this washer for its features and the color is just beautiful. Would highly recommend.

Review from lg.com/ca
Helpful?2BXKH6O3JLSI16423910069
reply from LG CareQ

Dear Valued Customer, Thank you for your wonderful feedback! We’re delighted to hear that your LG washer is performing quietly and efficiently while using minimal water—plus, it’s fantastic that the variety of wash options, including the cold-water setting, fits perfectly with your needs. Choosing the black model for both its features and sleek design sounds like a win! We’re also glad the ThinQ app is helping you stay connected and in control of your laundry. Your satisfaction is our top priority, and we’re honored to be part of your home’s daily life. Should you ever have questions or need assistance, please don’t hesitate to reach out. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9p.m. Eastern Time. Thank you for choosing LG Electronics!

Nov 10, 2023
Reviewer name: JWC62
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love the "smart" capabilities. Works beautifully.

Everything is working great so far. I love the intelligence. I get a notification on my devices when the load is complete so that the load doesn't sit there and sour. It will even let me start it up again so that doesn't happen, right from the app. Functionality is great on all levels, and I also love the coordination with the dryer. When the wash load is complete the dryer is waiting and "knows" exactly the type of load that just finished in the washer, and recommends what dry cycle to utilize, which is already cued up to start with a press of the button. There's also a checklist provided to ensure you've cleaned the dryer lint screen, added the dryer sheet, etc. Couldn't be happier with bot the new LG Washer and the LG Dryer.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
Nov 14, 2023
Reviewer name: Rob_T
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Out with the old...in with the new

We purchased this to replace an older LG washer and dryer that was in the home we purchased about 3 years ago. The older combo unit was from 2017. We originally were searching for another brand, due to the common problem with front load washers, which is the tub evacuation pump failure. Also add the annoyance of having to open the bottom of the washer to drain the dirt trap every month as suggested. After reading reviews of other brands, we decided to go with the brand we know best, so we're aware of the problems that could arise and wouldn't have to experience a new set of concerns with the other washer and dryer units. This new washer is extremely quiet, and more efficient in the way it cleans clothes. After about 20 loads or so, it called for a drum cleaning, which was a nice feature. Hopefully a preventative step in longevity. The fit and finish is nice, extremely well put together and hopefully it will give us years of trouble free use...fingers crossed. With all appliances, you get what you pay for and the price group for this particular washer, with the features offered was fair. It wasn't the cheapest, wasn't the most expensive, but I felt the updated features offered value over the competition. Overall we're happy with the purchase and look forward to adding more LG products in our home.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
Mar 28, 2024
Reviewer name: Jim 1970
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Easy to to laundry!

[This review was collected as part of a promotion.] We have had the washer for a month now and we are very pleased with the quality and especially the AI wash cycle. This all the guess work out. The washer determines the amount of water and the temps for the clothes.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
reply from LG Digital Care Team

Hi Jim, thanks for sharing your experience with your 5.0 cu. ft. Mega Capacity Smart Front Load Washer WM6500HBA. It’s great to hear how much you’re enjoying it after the first month. The AI Wash cycle really does take the guesswork out of laundry—automatically adjusting water levels and temperature makes the whole process smoother and more efficient. If you ever need anything, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Apr 26, 2024
Reviewer name: Jensmocha01
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

In love with this washing machine!

I purchased this washing machine about a month ago and am so glad that I did. This is THE BEST washing machine I have ever owned. It cleans and softens my clothes better than my previous, not old, washing machine. I purchased the pedestal because I have severe neck and back problems and am vertically challenged as well. I no longer struggle to reach the socks and smaller items at the bottom of my top loader. I love love love this machine!! Thanks LG, for making my life so much easier!!

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
reply from LG Digital Care Team

Hi there! Love the enthusiasm — sounds like that washer is making laundry day way easier and giving you the comfort and convenience you were looking for. If you ever need anything down the road, @LGUSSupport is always here to help. #LifesGood ❤️ ‑Rich

Apr 20, 2024
Reviewer name: mag5
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Really Enjoying My New Washing Machine.

This is my first LG product, it came highly recommended and I h r been very pleased with it. Love the settings, lots of choices for different laundry needs. And I reallly like the ThinQ app for my phone, thought it might be gimmicky but it is perfect!!!

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
Oct 10, 2023
Reviewer name: Jpbrook
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Don’t buy if you plan to plug into GFCI plug

purchased about 3 weeks ago. Washer immediately tripped gfic plug in my laundry room. Gfci plugs are nationally required by code in the US and it is well commented on that these washers trip gfci plugs. I don’t see anywhere where LG has addressed this problem. This is installed in a brand new home with 400 amp service. Had LG certified tech out and he said we need a “higher rated gfci” but wasn’t clear what that meant. The washer draws ~10amps and it’s plugged into a 20amp circuit. Washer itself seemingly is good but what good is it if it stops running within the first 30 seconds.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
reply from LG Social

Hey there. Thank you for taking your time in reviewing the 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony

Jan 17, 2024
Reviewer name: StuTO
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love the connectivity to Alexa

We've had this washer for a couple of months now. It has cut our washing time in half from our previous washer. It is quiet and does not dance across the floor. Plenty of capacity. A feature we really like is the fact that our Amazon Dot device in the living room now announces when the wash cycle is done.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
Apr 27, 2024
Reviewer name: Gary42724
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Large, sturdy washer with good features

I've owned the washer for a month and a half now. So far so good. The control panel is easy to understand. It uses a large dial to select the wash type. The regular wash cycle doesn't use a lot of water. As a result, some people feel the clothes aren't clean enough, but you can select a different cycle such was one for towels. I also installed the app on my phone. I don't use it for much other than downloading a new alarm and background. It also tells me when the wash is done.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
reply from LG Digital Care Team

Hi Gary! Appreciate the detailed breakdown — sounds like your washer is settling in nicely and doing exactly what it should. Thanks for calling out the control panel and cycle options, and we’ll pass along your note about water levels for certain washes. If you ever need anything, @LGUSSupport is always here to help. #LifesGood ❤️ ‑Rich