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Customer reviews for 5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White for
5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White
4.3 out of 5 stars
stars126 ratings126 reviews
  1. 5 stars73% (92)
  2. 4 stars9% (11)
  3. 3 stars5% (6)
  4. 2 stars6% (8)
  5. 1 star7% (9)
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Showing 11-20 of 126 reviews
Feb 24, 2024
GACMom
5 out of 5 stars review

Verified Purchase

Great

We are a repeat customer. Owning a set for 15 years but decided it was time for a new set instead of my handy husband continuing to replace parts. So far so good with this new set. Love the intelligence this set includes. And love the black color which actually appears more of a dark charcoal gray.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG Digital Care Team

Hello there, we understand and appreciate you sharing your experience with your LG WM6500HBA Front Load Washer. It’s great to hear that your new set is performing well so far. The smart features and the modern black finish on this model really stand out, and it’s wonderful that it’s been a strong upgrade for your home. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Apr 27, 2024
Derrick Tupasi
4 out of 5 stars review

Verified Purchase

Good features and smooth operations

[This review was collected as part of a promotion.] I only had this product for 2 weeks already, everything seems fine now. Machine runs smooth and quiet. I like the functions built into the machine. I hope the electronics and mechanical mechanisms last a long while for the life and use of the machine. I hope if machine does need repair, it will not be a hassle to get machine serviced and it can get fixed right away, because machine is essential to have working all the time. I have machine warranty registered and also warranted for services a extra 5 years in needed.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Apr 20, 2024
mag5
5 out of 5 stars review

Verified Purchase

Really Enjoying My New Washing Machine.

This is my first LG product, it came highly recommended and I h r been very pleased with it. Love the settings, lots of choices for different laundry needs. And I reallly like the ThinQ app for my phone, thought it might be gimmicky but it is perfect!!!

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Oct 13, 2023
scrub_daddy
5 out of 5 stars review

Verified Purchase

Overall solid

So far, excellent for both washer and dryer. I love the pedestal, quiet, and great reminders and options through the app. Don't use pods, scent boosters, or softeners - they'll mess up your machines in the long term. It's a marketing strategy companies use, so you'll have to replace your appliances sooner. Just use liquid detergent. Also, these machines are good enough they don't need those things.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Aug 29, 2023
kam2023
5 out of 5 stars review

Verified Purchase

The Perfect Washer

I am absolutely amazed by the performance of the LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash 360 and AI DD Built-In Intelligence! This washing machine has redefined my expectations when it comes to doing laundry, and I couldn't be more impressed. The Mega Capacity of this washer is a true game-changer. I can now wash larger loads in a single cycle, which not only saves me time but also reduces the number of loads I have to do overall. This is especially helpful when tackling bedding and bulkier items that used to be a hassle to wash. The TurboWash 360 feature is nothing short of incredible. It utilizes powerful jets to thoroughly and quickly clean my clothes, even in shorter cycles. The result is perfectly clean clothes in less time, without sacrificing cleaning quality. This is a lifesaver for those moments when I need clean clothes in a hurry. The AI DD Built-In Intelligence is like having a laundry expert right in my home. The washer uses advanced algorithms to detect the fabric type and load size, then optimizes the wash motion and time accordingly. This means my clothes receive the exact care they need, leading to better cleaning and fabric preservation. It's impressive how technology can make such a difference in the quality of my laundry. The Energy Star certification is a huge plus. Knowing that I'm using an energy-efficient appliance not only helps reduce my utility bills but also aligns with my commitment to being environmentally conscious. The smart capabilities of this washer are the icing on the cake. I can control and monitor my laundry remotely using my smartphone, and even receive notifications when the cycle is done. It's a level of convenience that I never knew I needed until now. Design-wise, this washer is sleek and modern, adding a touch of elegance to my laundry room. It's clear that LG has paid attention to both form and function. In conclusion, the LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash 360 and AI DD Built-In Intelligence is a powerhouse of a washing machine. Its capacity, speed, intelligence, and efficiency make it an absolute standout in the world of laundry appliances. If you're looking for a washer that can handle your laundry needs with ease and sophistication, this is the one to choose!

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Mar 28, 2024
Jim 1970
5 out of 5 stars review

Verified Purchase

Easy to to laundry!

[This review was collected as part of a promotion.] We have had the washer for a month now and we are very pleased with the quality and especially the AI wash cycle. This all the guess work out. The washer determines the amount of water and the temps for the clothes.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG Digital Care Team

Hi Jim, thanks for sharing your experience with your 5.0 cu. ft. Mega Capacity Smart Front Load Washer WM6500HBA. It’s great to hear how much you’re enjoying it after the first month. The AI Wash cycle really does take the guesswork out of laundry—automatically adjusting water levels and temperature makes the whole process smoother and more efficient. If you ever need anything, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Nov 6, 2023
Anonymous
5 out of 5 stars review

Verified Purchase

What an Upgrade!

[This review was collected as part of a promotion.] We’ve had our new front-loading LG washing/drying machines set for about a month, now, after our very old dryer finally kicked the bucket. In mid-cycle, of course. We are so thrilled with how easy and efficient and QUIET both of these machines have been. The selection of setting, options per the contents of each load, is so helpful, and has allowed us to confidently wash items like king bed size comforters at home rather than needing to take them to cleaners. The number of loads we now need to run have been cut in half. Finally, the phone app, which at first seemed kinda silly, is actually super practical. In addition to what’s probably supper obvious - being able to track timing for individual loads in both machines, it reminds us when to clean filters, multiple reminders that the load in the wash needs to move to the dryer to avoid getting moldy, and it tracks overall activity to give us a sense of exactly how long we should expect a certain type of load will complete. Oh, and the washer uses less detergent per load! Overall, this was an outstanding purchase, one month in.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
May 13, 2024
Zeke1129
5 out of 5 stars review

Verified Purchase

King of Dryers

[This review was collected as part of a promotion.] I been using this dryer for about 2 weeks and it’s absolutely amazing! Yes it does take longer to dry clothes and that has been a very minor adjustment for us but it has allowed us to configure our laundry room to how we wanted by staking out equipment. Super quiet and our room doesn’t feel like a sauna after a load or two. I’m a stickler for maintenance with anything I own so by this dryer needing to be maintained a little different and more often isn’t an issues for me either. I recommend this machine 100% you can watch my YouTube video on this dryer @Texas_G_Longhorns

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Feb 2, 2024
Dann M
3 out of 5 stars review

Verified Purchase

It's ok, not great

[This review was collected as part of a promotion.] I had higher expectations. Have been careful not to use too much detergent or overload yet have twice had greasy looking spots. As for AI, I think it's just gimmick as I can't see any benefit to it versus choosing the right cycle and probably it's worse because I know what's in there!

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG

Hi Dann. We appreciate you sharing your experience with the WM6500HBA washing machine. We regret to hear about the issues you've faced with greasy spots and the AI feature not meeting your expectations. Your feedback is extremely valuable to us, and we recognize the importance of meeting your expectations. Your feedback on the AI feature will be carefully considered as we strive to enhance our products and services. If you require additional assistance or have any further concerns, please feel free to reach out to us via direct message on social media using @LGUSSupport. Our team is here to help address any issues you may be experiencing. ^Win

Dec 16, 2023
HumpDaddy
4 out of 5 stars review

Verified Purchase

Works Good

[This review was collected as part of a promotion.] We bought this washer with matching dryer about a month ago and so far they are working well. The only caviats are the washer door must stay open after a wash to allow it to dry and air out inside, otherwise the inside will start to mildew because the door seal is very good. Also, the touch screen has to be reset by unplugging the machine otherwise it does not register touching it.

Review from lg.com
Helpful?59NGNZ513YRC16423910069