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Customer reviews for 5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White for
5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White
4.3 out of 5 stars
stars126 ratings126 reviews
  1. 5 stars73% (92)
  2. 4 stars9% (11)
  3. 3 stars5% (6)
  4. 2 stars6% (8)
  5. 1 star7% (9)
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Showing 1-10 of 126 reviews
Aug 21, 2025
Shelley Lu
5 out of 5 stars review

Verified Purchase

Great washer

This washer washes very well and is so quiet. It uses hardly any water but gets everything clean. It has so many options for different clothing and I love that it has a coldwater setting as I normally use Tide ColdWater detergent. It is very easy to use and change options. I have other LG appliances and really like the ThinQ app as I can keep track of everything on my phone and get notified when the wash is complete. I hadn't planned to buy black but picked this washer for its features and the color is just beautiful. Would highly recommend.

Review from lg.com/ca
Helpful?59NGNZ513YRC16423910069
reply from LG CareQ

Dear Valued Customer, Thank you for your wonderful feedback! We’re delighted to hear that your LG washer is performing quietly and efficiently while using minimal water—plus, it’s fantastic that the variety of wash options, including the cold-water setting, fits perfectly with your needs. Choosing the black model for both its features and sleek design sounds like a win! We’re also glad the ThinQ app is helping you stay connected and in control of your laundry. Your satisfaction is our top priority, and we’re honored to be part of your home’s daily life. Should you ever have questions or need assistance, please don’t hesitate to reach out. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9p.m. Eastern Time. Thank you for choosing LG Electronics!

May 13, 2024
Zeke1129
5 out of 5 stars review

Verified Purchase

King of Dryers

[This review was collected as part of a promotion.] I been using this dryer for about 2 weeks and it’s absolutely amazing! Yes it does take longer to dry clothes and that has been a very minor adjustment for us but it has allowed us to configure our laundry room to how we wanted by staking out equipment. Super quiet and our room doesn’t feel like a sauna after a load or two. I’m a stickler for maintenance with anything I own so by this dryer needing to be maintained a little different and more often isn’t an issues for me either. I recommend this machine 100% you can watch my YouTube video on this dryer @Texas_G_Longhorns

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Feb 24, 2024
GACMom
5 out of 5 stars review

Verified Purchase

Great

We are a repeat customer. Owning a set for 15 years but decided it was time for a new set instead of my handy husband continuing to replace parts. So far so good with this new set. Love the intelligence this set includes. And love the black color which actually appears more of a dark charcoal gray.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG Digital Care Team

Hello there, we understand and appreciate you sharing your experience with your LG WM6500HBA Front Load Washer. It’s great to hear that your new set is performing well so far. The smart features and the modern black finish on this model really stand out, and it’s wonderful that it’s been a strong upgrade for your home. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Aug 29, 2023
kam2023
5 out of 5 stars review

Verified Purchase

The Perfect Washer

I am absolutely amazed by the performance of the LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash 360 and AI DD Built-In Intelligence! This washing machine has redefined my expectations when it comes to doing laundry, and I couldn't be more impressed. The Mega Capacity of this washer is a true game-changer. I can now wash larger loads in a single cycle, which not only saves me time but also reduces the number of loads I have to do overall. This is especially helpful when tackling bedding and bulkier items that used to be a hassle to wash. The TurboWash 360 feature is nothing short of incredible. It utilizes powerful jets to thoroughly and quickly clean my clothes, even in shorter cycles. The result is perfectly clean clothes in less time, without sacrificing cleaning quality. This is a lifesaver for those moments when I need clean clothes in a hurry. The AI DD Built-In Intelligence is like having a laundry expert right in my home. The washer uses advanced algorithms to detect the fabric type and load size, then optimizes the wash motion and time accordingly. This means my clothes receive the exact care they need, leading to better cleaning and fabric preservation. It's impressive how technology can make such a difference in the quality of my laundry. The Energy Star certification is a huge plus. Knowing that I'm using an energy-efficient appliance not only helps reduce my utility bills but also aligns with my commitment to being environmentally conscious. The smart capabilities of this washer are the icing on the cake. I can control and monitor my laundry remotely using my smartphone, and even receive notifications when the cycle is done. It's a level of convenience that I never knew I needed until now. Design-wise, this washer is sleek and modern, adding a touch of elegance to my laundry room. It's clear that LG has paid attention to both form and function. In conclusion, the LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash 360 and AI DD Built-In Intelligence is a powerhouse of a washing machine. Its capacity, speed, intelligence, and efficiency make it an absolute standout in the world of laundry appliances. If you're looking for a washer that can handle your laundry needs with ease and sophistication, this is the one to choose!

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Mar 22, 2024
Bia68
5 out of 5 stars review

Verified Purchase

LG makes excellent washer/dryer!

After owning an LG washer and dryer for 17 years, it was time for a new set. We love our new LG washer and dryer! The new set has additional settings that we really appreciate. The updated models are very sleek and quite efficient. LG is the way to go! They last longer than any other washer and dryer we have ever owned.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Mar 28, 2024
Jim 1970
5 out of 5 stars review

Verified Purchase

Easy to to laundry!

[This review was collected as part of a promotion.] We have had the washer for a month now and we are very pleased with the quality and especially the AI wash cycle. This all the guess work out. The washer determines the amount of water and the temps for the clothes.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG Digital Care Team

Hi Jim, thanks for sharing your experience with your 5.0 cu. ft. Mega Capacity Smart Front Load Washer WM6500HBA. It’s great to hear how much you’re enjoying it after the first month. The AI Wash cycle really does take the guesswork out of laundry—automatically adjusting water levels and temperature makes the whole process smoother and more efficient. If you ever need anything, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Mar 18, 2026
Paul
4 out of 5 stars review

Verified Purchase

So far so good

Loving our new machines from LG. I wish I could save custom settings for future use, even making them the default setting when you turn on the machine.

Review from lg.com/ca
Helpful?59NGNZ513YRC16423910069
reply from LG CareQ

Thank you for sharing your feedback on the WM6500HBA—we’re so glad to hear you’re loving your new LG machines! We appreciate your suggestion about saving custom settings and making them the default. Feedback like this is valuable and helps us improve future features and user experience. Enjoy your new washer, and thank you for choosing LG! If you ever need assistance, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/

Feb 2, 2024
Dann M
3 out of 5 stars review

Verified Purchase

It's ok, not great

[This review was collected as part of a promotion.] I had higher expectations. Have been careful not to use too much detergent or overload yet have twice had greasy looking spots. As for AI, I think it's just gimmick as I can't see any benefit to it versus choosing the right cycle and probably it's worse because I know what's in there!

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG

Hi Dann. We appreciate you sharing your experience with the WM6500HBA washing machine. We regret to hear about the issues you've faced with greasy spots and the AI feature not meeting your expectations. Your feedback is extremely valuable to us, and we recognize the importance of meeting your expectations. Your feedback on the AI feature will be carefully considered as we strive to enhance our products and services. If you require additional assistance or have any further concerns, please feel free to reach out to us via direct message on social media using @LGUSSupport. Our team is here to help address any issues you may be experiencing. ^Win

Apr 19, 2026
Jesse
2 out of 5 stars review

Verified Purchase

Not Great

Unimpressed. My 1994 Maytag did a better job. I won't be buying LG again.

Review from lg.com/ca
Helpful?59NGNZ513YRC16423910069
reply from LG CareQ

Thank you for sharing your feedback on the WM6500HBA. We’re sorry to hear that the washer has not met your expectations and understand your disappointment, especially when comparing it to a previous appliance that performed well for you. Your comments regarding performance are important and will be shared with our product team for review. Feedback like yours helps us better understand customer expectations and identify areas for improvement. We truly appreciate your honest input. Should you require further assistance, please use reference number CNN260422149806 when contacting LG Support at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/

Oct 10, 2023
Jpbrook
1 out of 5 stars review

Verified Purchase

Don’t buy if you plan to plug into GFCI plug

purchased about 3 weeks ago. Washer immediately tripped gfic plug in my laundry room. Gfci plugs are nationally required by code in the US and it is well commented on that these washers trip gfci plugs. I don’t see anywhere where LG has addressed this problem. This is installed in a brand new home with 400 amp service. Had LG certified tech out and he said we need a “higher rated gfci” but wasn’t clear what that meant. The washer draws ~10amps and it’s plugged into a 20amp circuit. Washer itself seemingly is good but what good is it if it stops running within the first 30 seconds.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG Social

Hey there. Thank you for taking your time in reviewing the 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony