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Customer reviews for 5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White for
5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White
4.3 out of 5 stars
stars
128 ratings128 reviews
  1. 5 stars73% (93)
  2. 4 stars9% (12)
  3. 3 stars5% (6)
  4. 2 stars6% (8)
  5. 1 star7% (9)
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Showing 1-10 of 128 reviews
Sep 5, 2026
Reviewer name: Chris and Shelley S
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Happy with our Purchase

Once again, very happy with making an LG product purchase.

Review from lg.com/ca
Helpful?2BXKH6O3JLSI16423910069
reply from LG CareQ

Hi there! We are absolutely thrilled to hear that you are enjoying your LG products, and thank you for being such a loyal and enthusiastic customer. We appreciate you taking the time to share your feedback and hope you enjoy your new washer for years to come! Creating high-quality home appliances that bring happiness to your home is always our ultimate goal. If you ever need help with your appliances, our support team is always happy to help. Thank you again for choosing LG. Life's Good! https://www.lg.com/ca_en/support/contact-us/

Apr 13, 2026
Reviewer name: Rodrigl777
5 out of 5 stars
5 out of 5 stars review

Great feature

[This review was collected as part of a promotion.] This product ia amazing, goid capacity, excellent product. I like too much.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
reply from LG

Hello! We appreciate your fantastic review! It’s wonderful to hear how much you’re enjoying your LG Washer — great capacity and strong performance make for an easy win, and your enthusiasm truly shines through! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Jan 24, 2024
Reviewer name: PCMalo
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

4 1/2 stars

I'm giving the washer five stars because of its performance. It really does an excellent job. However, I would like to take 1/2 star away if I could for the fact that the screen display is so dim as to be almost unusable. That seems like a serious oversite and something that would be extremely easy to address and fix.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
Mar 25, 2024
Reviewer name: Ace4
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great features

[This review was collected as part of a promotion.] I have been with another brand of appliances for the longest time and I was a bit scared to change and try different brand but I am very satisfied with my new LG dryer. It gets the job done and many more options to do. I can even control on my phone and also notifies me when the cycle is finished!!!! It’s just great!

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
Aug 29, 2023
Reviewer name: kam2023
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The Perfect Washer

I am absolutely amazed by the performance of the LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash 360 and AI DD Built-In Intelligence! This washing machine has redefined my expectations when it comes to doing laundry, and I couldn't be more impressed. The Mega Capacity of this washer is a true game-changer. I can now wash larger loads in a single cycle, which not only saves me time but also reduces the number of loads I have to do overall. This is especially helpful when tackling bedding and bulkier items that used to be a hassle to wash. The TurboWash 360 feature is nothing short of incredible. It utilizes powerful jets to thoroughly and quickly clean my clothes, even in shorter cycles. The result is perfectly clean clothes in less time, without sacrificing cleaning quality. This is a lifesaver for those moments when I need clean clothes in a hurry. The AI DD Built-In Intelligence is like having a laundry expert right in my home. The washer uses advanced algorithms to detect the fabric type and load size, then optimizes the wash motion and time accordingly. This means my clothes receive the exact care they need, leading to better cleaning and fabric preservation. It's impressive how technology can make such a difference in the quality of my laundry. The Energy Star certification is a huge plus. Knowing that I'm using an energy-efficient appliance not only helps reduce my utility bills but also aligns with my commitment to being environmentally conscious. The smart capabilities of this washer are the icing on the cake. I can control and monitor my laundry remotely using my smartphone, and even receive notifications when the cycle is done. It's a level of convenience that I never knew I needed until now. Design-wise, this washer is sleek and modern, adding a touch of elegance to my laundry room. It's clear that LG has paid attention to both form and function. In conclusion, the LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash 360 and AI DD Built-In Intelligence is a powerhouse of a washing machine. Its capacity, speed, intelligence, and efficiency make it an absolute standout in the world of laundry appliances. If you're looking for a washer that can handle your laundry needs with ease and sophistication, this is the one to choose!

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
Jan 17, 2024
Reviewer name: StuTO
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love the connectivity to Alexa

We've had this washer for a couple of months now. It has cut our washing time in half from our previous washer. It is quiet and does not dance across the floor. Plenty of capacity. A feature we really like is the fact that our Amazon Dot device in the living room now announces when the wash cycle is done.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
Mar 18, 2026
Reviewer name: Paul
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

So far so good

Loving our new machines from LG. I wish I could save custom settings for future use, even making them the default setting when you turn on the machine.

Review from lg.com/ca
Helpful?2BXKH6O3JLSI16423910069
reply from LG CareQ

Thank you for sharing your feedback on the WM6500HBA—we’re so glad to hear you’re loving your new LG machines! We appreciate your suggestion about saving custom settings and making them the default. Feedback like this is valuable and helps us improve future features and user experience. Enjoy your new washer, and thank you for choosing LG! If you ever need assistance, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/

Aug 14, 2026
Reviewer name: KobesMom
4 out of 5 stars
4 out of 5 stars review

So far so good

So far I'm very happy with the washer. Sometimes I think the rinse cycle doesn't get all the soap out. In hindsight, I wish I had purchased a unit that would allow me to open the other way, ie hinge on the left.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
reply from LG Digital Care Team

Hello there! Thanks for the review. Always great hearing your dishwasher is delivering the strong performance and shelving space you were hoping for. We’ll share your note about the earlier compressor experience with our product team. If you ever need anything down the road, @LGUSSupport is here for you. #LifesGood ❤️ ‑Rich

Sep 19, 2023
Reviewer name: Goddess of the Laundry
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Get the pedestals!

I had my ducts cleaned and fully checked just prior to installation but every dryer load I have run since it got installed says 80% duct blockage??? Someone is scheduled to come check it out this week. Maybe the dryer vent dims bent too much because it’s stacked? Or maybe sitting too far from the duct wall?? However, I love it otherwise- getting stuff super clean and it doesn’t take forever and a day to wash like so many newer machines do. It’s way bigger than I imagined, washed a blanket today by itself and it barely took up any room in the drum. The washer also wrings stuff super dry so way less dryer time involved. If I had it to do over, though, I would put them on pedestals instead of stacking because I’ve got bad knees and the washer front loader is down so low, while the drum is so deep, and when it’s finished, the load of laundry ends up in the very back of it, involving much stooping and reaching for me- so, the space I saved by stacking wasn’t really worth the hassle. I hope they can fix the duct message. If so, I would definitely raise my review. This set has a ton of electronic features I never thought I would use, but I do! I don’t need the Bluetooth controls though. The machines give an abundance of load selections without going to the app.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
reply from LG

Hi, Michelle. Thank you for sharing your experience with your LG Washer. It’s great to hear how well the washer performs—especially with its capacity, efficient spin cycle, and versatile load selections. The duct blockage alert on the dryer, despite having cleaned and checked the ducts prior to installation, does raise questions about the venting setup, especially with the stacked configuration. For reference, you can explore LG dryer installation and venting guidelines here: https://www.lg.com/us/support/help-library/lg-dryer-installation-guide-CT10000020-20150777965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this duct blockage alert and stacking setup issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Apr 19, 2026
Reviewer name: Jesse
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not Great

Unimpressed. My 1994 Maytag did a better job. I won't be buying LG again.

Review from lg.com/ca
Helpful?2BXKH6O3JLSI16423910069
reply from LG CareQ

Thank you for sharing your feedback on the WM6500HBA. We’re sorry to hear that the washer has not met your expectations and understand your disappointment, especially when comparing it to a previous appliance that performed well for you. Your comments regarding performance are important and will be shared with our product team for review. Feedback like yours helps us better understand customer expectations and identify areas for improvement. We truly appreciate your honest input. Should you require further assistance, please use reference number CNN260422149806 when contacting LG Support at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/