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Customer reviews for 5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White for
5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White
4.3 out of 5 stars
stars126 ratings126 reviews
  1. 5 stars73% (92)
  2. 4 stars9% (11)
  3. 3 stars5% (6)
  4. 2 stars6% (8)
  5. 1 star7% (9)
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Showing 1-10 of 126 reviews
Aug 21, 2025
Shelley Lu
5 out of 5 stars review

Verified Purchase

Great washer

This washer washes very well and is so quiet. It uses hardly any water but gets everything clean. It has so many options for different clothing and I love that it has a coldwater setting as I normally use Tide ColdWater detergent. It is very easy to use and change options. I have other LG appliances and really like the ThinQ app as I can keep track of everything on my phone and get notified when the wash is complete. I hadn't planned to buy black but picked this washer for its features and the color is just beautiful. Would highly recommend.

Review from lg.com/ca
Helpful?59NGNZ513YRC16423910069
reply from LG CareQ

Dear Valued Customer, Thank you for your wonderful feedback! We’re delighted to hear that your LG washer is performing quietly and efficiently while using minimal water—plus, it’s fantastic that the variety of wash options, including the cold-water setting, fits perfectly with your needs. Choosing the black model for both its features and sleek design sounds like a win! We’re also glad the ThinQ app is helping you stay connected and in control of your laundry. Your satisfaction is our top priority, and we’re honored to be part of your home’s daily life. Should you ever have questions or need assistance, please don’t hesitate to reach out. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9p.m. Eastern Time. Thank you for choosing LG Electronics!

Sep 3, 2023
Adal 385
5 out of 5 stars review

Verified Purchase

Very nice machines and very quiet

I bought these machines in May 2023 and so far I am very happy with my purchase, the machines are very beautiful, they are very modern, and they work very well, I have little time with them, I hope they last me a long time without having to have any repairs, we'll see how well LG does their product

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Jan 2, 2024
COCG
5 out of 5 stars review

Verified Purchase

Great features

[This review was collected as part of a promotion.] I've had my washer for 6 months and I love all the different wash cycles available. I waited 4 months to download the app and wish I had done it sooner. Using the app doubled the number of cycles on my machine. I didn't realize I had to use the app to access all the features. Not thrilled with that though. The clothes come out so much drier so it takes less time to dry them and less time overall for doing laundry. We just got the matching dryer and are waiting to get it converted to propane and getting it installed.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Mar 6, 2024
SVC12
5 out of 5 stars review

Verified Purchase

Excellent Choice!

We bought the WN6500 washer and DLEX 6500B dryer. to replace our prior LG washer and dryer that lasted 16 years. We like the ease of use, the multiple cycle choices, and the large capacity (we can wash a king size comforter, and even king size pillows without problems.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Feb 27, 2024
GACMom
5 out of 5 stars review

Verified Purchase

Great

[This review was collected as part of a promotion.] Return customer after 15 yrs. This new once is actually a replacement for the one we picked up. We requested replacement since after unboxing there was damage to the front in that there was a dent. So we quickly returned and received replacement same day. Love the functions, the app and AI intelligence. Also love the color which appears more of a deep charcoal grey. Love everything about it. We have the matching dryer too.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG Digital Care Team

Hello there, thank you for sharing your experience with the LG WM6500HBA Front Load Washer. We’re glad to hear your replacement went smoothly and that you’re enjoying the features, the ThinQ app, and the AI functions. It’s great to know the new design and color are a hit, and even better that you have the matching dryer to complete the setup. If you ever need assistance, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Mar 26, 2024
DVCSSR
5 out of 5 stars review

Verified Purchase

Great machine. Lots of power.

[This review was collected as part of a promotion.] Love this machine. It has 5 sprayer jets that inject water/soap onto the clothes. The rinse cycle is great. The machine drains the water completely and uses fresh water up to 3 times during a cycle. It will rinse up to 3 times which is great for heavier items like jeans and towels. If you remember at the last minute your favorite outfit needs washed, there is a quick wash cycle that is 18 mins long. I have notice our water bill has gone down by 1 cubic foot of water. And the machine is very quiet. You do need a pedestal for the machine because it sits so low. It spins clothes so incredible dry with 1300 rpm. Jeans take 25 mins to dry.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG Digital Care Team

Hello there, we understand and appreciate you taking the time to share your experience with your LG 5.0 cu ft Mega Capacity Smart Front Load Washer WM6500HBA. It’s great to hear how much you’re enjoying the powerful spray jets, the multiple rinse options, the quiet performance, and the fast spin speed that helps clothes dry quicker. Your detailed feedback highlights exactly what this model is designed to deliver, and it’s great to know it’s making a difference in your home. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Apr 26, 2024
Jensmocha01
5 out of 5 stars review

Verified Purchase

In love with this washing machine!

I purchased this washing machine about a month ago and am so glad that I did. This is THE BEST washing machine I have ever owned. It cleans and softens my clothes better than my previous, not old, washing machine. I purchased the pedestal because I have severe neck and back problems and am vertically challenged as well. I no longer struggle to reach the socks and smaller items at the bottom of my top loader. I love love love this machine!! Thanks LG, for making my life so much easier!!

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Mar 18, 2026
Paul
4 out of 5 stars review

Verified Purchase

So far so good

Loving our new machines from LG. I wish I could save custom settings for future use, even making them the default setting when you turn on the machine.

Review from lg.com/ca
Helpful?59NGNZ513YRC16423910069
reply from LG CareQ

Thank you for sharing your feedback on the WM6500HBA—we’re so glad to hear you’re loving your new LG machines! We appreciate your suggestion about saving custom settings and making them the default. Feedback like this is valuable and helps us improve future features and user experience. Enjoy your new washer, and thank you for choosing LG! If you ever need assistance, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/

Sep 19, 2023
Goddess of the Laundry
3 out of 5 stars review

Verified Purchase

Get the pedestals!

I had my ducts cleaned and fully checked just prior to installation but every dryer load I have run since it got installed says 80% duct blockage??? Someone is scheduled to come check it out this week. Maybe the dryer vent dims bent too much because it’s stacked? Or maybe sitting too far from the duct wall?? However, I love it otherwise- getting stuff super clean and it doesn’t take forever and a day to wash like so many newer machines do. It’s way bigger than I imagined, washed a blanket today by itself and it barely took up any room in the drum. The washer also wrings stuff super dry so way less dryer time involved. If I had it to do over, though, I would put them on pedestals instead of stacking because I’ve got bad knees and the washer front loader is down so low, while the drum is so deep, and when it’s finished, the load of laundry ends up in the very back of it, involving much stooping and reaching for me- so, the space I saved by stacking wasn’t really worth the hassle. I hope they can fix the duct message. If so, I would definitely raise my review. This set has a ton of electronic features I never thought I would use, but I do! I don’t need the Bluetooth controls though. The machines give an abundance of load selections without going to the app.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
reply from LG

Hi, Michelle. Thank you for sharing your experience with your LG Washer. It’s great to hear how well the washer performs—especially with its capacity, efficient spin cycle, and versatile load selections. The duct blockage alert on the dryer, despite having cleaned and checked the ducts prior to installation, does raise questions about the venting setup, especially with the stacked configuration. For reference, you can explore LG dryer installation and venting guidelines here: https://www.lg.com/us/support/help-library/lg-dryer-installation-guide-CT10000020-20150777965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this duct blockage alert and stacking setup issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Apr 19, 2026
Jesse
2 out of 5 stars review

Verified Purchase

Not Great

Unimpressed. My 1994 Maytag did a better job. I won't be buying LG again.

Review from lg.com/ca
Helpful?59NGNZ513YRC16423910069
reply from LG CareQ

Thank you for sharing your feedback on the WM6500HBA. We’re sorry to hear that the washer has not met your expectations and understand your disappointment, especially when comparing it to a previous appliance that performed well for you. Your comments regarding performance are important and will be shared with our product team for review. Feedback like yours helps us better understand customer expectations and identify areas for improvement. We truly appreciate your honest input. Should you require further assistance, please use reference number CNN260422149806 when contacting LG Support at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/