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Customer reviews for 5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White for
5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White
4.3 out of 5 stars
stars
129 ratings129 reviews
  1. 5 stars72% (93)
  2. 4 stars9% (12)
  3. 3 stars5% (6)
  4. 2 stars7% (9)
  5. 1 star7% (9)
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Showing 1-10 of 129 reviews
Sep 5, 2026
Reviewer name: Chris and Shelley S
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Happy with our Purchase

Once again, very happy with making an LG product purchase.

Review from lg.com/ca
Helpful?2BXKH6O3JLSI16423910069
reply from LG CareQ

Hi there! We are absolutely thrilled to hear that you are enjoying your LG products, and thank you for being such a loyal and enthusiastic customer. We appreciate you taking the time to share your feedback and hope you enjoy your new washer for years to come! Creating high-quality home appliances that bring happiness to your home is always our ultimate goal. If you ever need help with your appliances, our support team is always happy to help. Thank you again for choosing LG. Life's Good! https://www.lg.com/ca_en/support/contact-us/

Apr 13, 2026
Reviewer name: Rodrigl777
5 out of 5 stars
5 out of 5 stars review

Great feature

[This review was collected as part of a promotion.] This product ia amazing, goid capacity, excellent product. I like too much.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
reply from LG

Hello! We appreciate your fantastic review! It’s wonderful to hear how much you’re enjoying your LG Washer — great capacity and strong performance make for an easy win, and your enthusiasm truly shines through! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Feb 24, 2024
Reviewer name: GACMom
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great

We are a repeat customer. Owning a set for 15 years but decided it was time for a new set instead of my handy husband continuing to replace parts. So far so good with this new set. Love the intelligence this set includes. And love the black color which actually appears more of a dark charcoal gray.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
reply from LG Digital Care Team

Hello there, we understand and appreciate you sharing your experience with your LG WM6500HBA Front Load Washer. It’s great to hear that your new set is performing well so far. The smart features and the modern black finish on this model really stand out, and it’s wonderful that it’s been a strong upgrade for your home. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Sep 3, 2023
Reviewer name: Adal 385
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Very nice machines and very quiet

I bought these machines in May 2023 and so far I am very happy with my purchase, the machines are very beautiful, they are very modern, and they work very well, I have little time with them, I hope they last me a long time without having to have any repairs, we'll see how well LG does their product

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
Mar 22, 2024
Reviewer name: Bia68
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

LG makes excellent washer/dryer!

After owning an LG washer and dryer for 17 years, it was time for a new set. We love our new LG washer and dryer! The new set has additional settings that we really appreciate. The updated models are very sleek and quite efficient. LG is the way to go! They last longer than any other washer and dryer we have ever owned.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
Mar 25, 2024
Reviewer name: Ace4
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great features

[This review was collected as part of a promotion.] I have been with another brand of appliances for the longest time and I was a bit scared to change and try different brand but I am very satisfied with my new LG dryer. It gets the job done and many more options to do. I can even control on my phone and also notifies me when the cycle is finished!!!! It’s just great!

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
Mar 18, 2026
Reviewer name: Paul
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

So far so good

Loving our new machines from LG. I wish I could save custom settings for future use, even making them the default setting when you turn on the machine.

Review from lg.com/ca
Helpful?2BXKH6O3JLSI16423910069
reply from LG CareQ

Thank you for sharing your feedback on the WM6500HBA—we’re so glad to hear you’re loving your new LG machines! We appreciate your suggestion about saving custom settings and making them the default. Feedback like this is valuable and helps us improve future features and user experience. Enjoy your new washer, and thank you for choosing LG! If you ever need assistance, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/

Aug 14, 2026
Reviewer name: KobesMom
4 out of 5 stars
4 out of 5 stars review

So far so good

So far I'm very happy with the washer. Sometimes I think the rinse cycle doesn't get all the soap out. In hindsight, I wish I had purchased a unit that would allow me to open the other way, ie hinge on the left.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
reply from LG Digital Care Team

Hello there! Thanks for the review. Always great hearing your dishwasher is delivering the strong performance and shelving space you were hoping for. We’ll share your note about the earlier compressor experience with our product team. If you ever need anything down the road, @LGUSSupport is here for you. #LifesGood ❤️ ‑Rich

Oct 25, 2026
Reviewer name: Jud33
2 out of 5 stars
2 out of 5 stars review

Bulky item issues

I just purchased this washer and dryer set a month ago, and I was really liking it until I tried to wash a comforter which it says you can do. It would get to the end of the cycle and just keep spinning then say it's unbalanced.. I took it out, put it back in even though it is super heavy to do so started the cycle and would never finish. Switched to a spin only cycle and I have spent half the day taking it out and back in trying to finish a cycle and it will just keep spinning at 9 min. Very frustrating when I've spent my entire day trying to finish this one cycle. I've injured my back taking it out and back in. I'm at a loss:(( My other washer that I had for 10 years had no issues washing the same comforter. I thought new and improved would be just that but that was wrong to think that.

Review from lg.com
Helpful?2BXKH6O3JLSI16423910069
reply from LG

Hello, Jud. Thank you for taking the time to share your review regarding your LG WM6500HWA Washing Machine. We appreciate your feedback about your laundry cycle experience and want to ensure your appliance runs smoothly and efficiently. As a quick troubleshooting step, check that bulky items like comforters are distributed evenly in the drum, and you can view helpful guidelines on cycle extensions at https://www.lg.com/us/support/help-library/lg-frontload-washer-wash-time-keeps-extending--20153782074388?srsltid=AYCX9vJgpkSMvWJvXc5WhBIz6N3RJkQZg6zOs5m5hdxNe8YjS9-AEXBn. We remain committed to delivering top-tier performance and supporting you with all your laundry needs. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit. ^James

Apr 19, 2026
Reviewer name: Jesse
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not Great

Unimpressed. My 1994 Maytag did a better job. I won't be buying LG again.

Review from lg.com/ca
Helpful?2BXKH6O3JLSI16423910069
reply from LG CareQ

Thank you for sharing your feedback on the WM6500HBA. We’re sorry to hear that the washer has not met your expectations and understand your disappointment, especially when comparing it to a previous appliance that performed well for you. Your comments regarding performance are important and will be shared with our product team for review. Feedback like yours helps us better understand customer expectations and identify areas for improvement. We truly appreciate your honest input. Should you require further assistance, please use reference number CNN260422149806 when contacting LG Support at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/