Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for 5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White for
5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White
4.3 out of 5 stars
stars
126 ratings126 reviews
  1. 5 stars73% (92)
  2. 4 stars9% (11)
  3. 3 stars5% (6)
  4. 2 stars6% (8)
  5. 1 star7% (9)
Sort by |
Showing 1-10 of 126 reviews
Aug 21, 2025
Shelley Lu
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great washer

This washer washes very well and is so quiet. It uses hardly any water but gets everything clean. It has so many options for different clothing and I love that it has a coldwater setting as I normally use Tide ColdWater detergent. It is very easy to use and change options. I have other LG appliances and really like the ThinQ app as I can keep track of everything on my phone and get notified when the wash is complete. I hadn't planned to buy black but picked this washer for its features and the color is just beautiful. Would highly recommend.

Review from lg.com/ca
Helpful?59NGNZ513YRC16423910069
reply from LG CareQ

Dear Valued Customer, Thank you for your wonderful feedback! We’re delighted to hear that your LG washer is performing quietly and efficiently while using minimal water—plus, it’s fantastic that the variety of wash options, including the cold-water setting, fits perfectly with your needs. Choosing the black model for both its features and sleek design sounds like a win! We’re also glad the ThinQ app is helping you stay connected and in control of your laundry. Your satisfaction is our top priority, and we’re honored to be part of your home’s daily life. Should you ever have questions or need assistance, please don’t hesitate to reach out. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9p.m. Eastern Time. Thank you for choosing LG Electronics!

May 6, 2024
Nancy JB W
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Features!

[This review was collected as part of a promotion.] I bought my LG Front Loader Washer, Dryer and refrigerator in February of this year. I am happy with all 3! The washer is quiet and efficient as well is the dryer. Our refrigerator has a ton of room and keeps our food nice and cool.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Dec 13, 2023
Bob 1951
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great purchase

[This review was collected as part of a promotion.] Having the use for three weeks now, I am impressed with the dryer and the settings that control heat. It will with AI not over or under dry fabrics, but come out great. The size of both washer and dryer or the ultimate solution to our needs. The washer has performed well, I am still learning the settings for fabrics. Still having difficulty with downloading the app for WiFi.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Aug 29, 2023
kam2023
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The Perfect Washer

I am absolutely amazed by the performance of the LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash 360 and AI DD Built-In Intelligence! This washing machine has redefined my expectations when it comes to doing laundry, and I couldn't be more impressed. The Mega Capacity of this washer is a true game-changer. I can now wash larger loads in a single cycle, which not only saves me time but also reduces the number of loads I have to do overall. This is especially helpful when tackling bedding and bulkier items that used to be a hassle to wash. The TurboWash 360 feature is nothing short of incredible. It utilizes powerful jets to thoroughly and quickly clean my clothes, even in shorter cycles. The result is perfectly clean clothes in less time, without sacrificing cleaning quality. This is a lifesaver for those moments when I need clean clothes in a hurry. The AI DD Built-In Intelligence is like having a laundry expert right in my home. The washer uses advanced algorithms to detect the fabric type and load size, then optimizes the wash motion and time accordingly. This means my clothes receive the exact care they need, leading to better cleaning and fabric preservation. It's impressive how technology can make such a difference in the quality of my laundry. The Energy Star certification is a huge plus. Knowing that I'm using an energy-efficient appliance not only helps reduce my utility bills but also aligns with my commitment to being environmentally conscious. The smart capabilities of this washer are the icing on the cake. I can control and monitor my laundry remotely using my smartphone, and even receive notifications when the cycle is done. It's a level of convenience that I never knew I needed until now. Design-wise, this washer is sleek and modern, adding a touch of elegance to my laundry room. It's clear that LG has paid attention to both form and function. In conclusion, the LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash 360 and AI DD Built-In Intelligence is a powerhouse of a washing machine. Its capacity, speed, intelligence, and efficiency make it an absolute standout in the world of laundry appliances. If you're looking for a washer that can handle your laundry needs with ease and sophistication, this is the one to choose!

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Mar 6, 2024
SVC12
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent Choice!

We bought the WN6500 washer and DLEX 6500B dryer. to replace our prior LG washer and dryer that lasted 16 years. We like the ease of use, the multiple cycle choices, and the large capacity (we can wash a king size comforter, and even king size pillows without problems.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Jan 2, 2024
COCG
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great features

[This review was collected as part of a promotion.] I've had my washer for 6 months and I love all the different wash cycles available. I waited 4 months to download the app and wish I had done it sooner. Using the app doubled the number of cycles on my machine. I didn't realize I had to use the app to access all the features. Not thrilled with that though. The clothes come out so much drier so it takes less time to dry them and less time overall for doing laundry. We just got the matching dryer and are waiting to get it converted to propane and getting it installed.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Jul 28, 2023
Gary8R
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great features easy to set up and use

[This review was collected as part of a promotion.] Love the washer and the features. It's very quiet and the tub is huuuge, can easily wash a king size blanket with room to spare. It has a load of presets and then some you can add from the LG ThinQ app. One feature missing I'd love to see is to be able to save a custom cycle. Our most routine wash I always select the preset closest to what I need then select the additional options. It would be nice to be able to save that as a custom preset like my old LG was able to.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Mar 18, 2026
Paul
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

So far so good

Loving our new machines from LG. I wish I could save custom settings for future use, even making them the default setting when you turn on the machine.

Review from lg.com/ca
Helpful?59NGNZ513YRC16423910069
reply from LG CareQ

Thank you for sharing your feedback on the WM6500HBA—we’re so glad to hear you’re loving your new LG machines! We appreciate your suggestion about saving custom settings and making them the default. Feedback like this is valuable and helps us improve future features and user experience. Enjoy your new washer, and thank you for choosing LG! If you ever need assistance, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/

Feb 13, 2024
DeltaDude
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Great design, useful features, especially ThinQ

[This review was collected as part of a promotion.] Solid, attractive, well-designed washer. Although there are a lot more settings than the one this replaced, it's easy to get to figure out how to get the best results. Much quieter than the old washer I had (which was not an LG). Like the feel of the controls, very intuitive. The clock is a nice touch and the ability to change the musical tones when the wash cycle is done. ThinQ has some useful features, such as notifying me via cellphone when the cycle is over. Like the turbowash feature. Since the door is dark glass, it would be nice to have an option to be able to illuminate the drum during the wash cycle. I'm not accustomed to having to wipe down the door and gaskets after every wash, but maybe I just didn't realize it should have been done with my old machine.

Review from lg.com
Helpful?59NGNZ513YRC16423910069
Apr 19, 2026
Jesse
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not Great

Unimpressed. My 1994 Maytag did a better job. I won't be buying LG again.

Review from lg.com/ca
Helpful?59NGNZ513YRC16423910069
reply from LG CareQ

Thank you for sharing your feedback on the WM6500HBA. We’re sorry to hear that the washer has not met your expectations and understand your disappointment, especially when comparing it to a previous appliance that performed well for you. Your comments regarding performance are important and will be shared with our product team for review. Feedback like yours helps us better understand customer expectations and identify areas for improvement. We truly appreciate your honest input. Should you require further assistance, please use reference number CNN260422149806 when contacting LG Support at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/