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Customer reviews for LG Single Unit Front Load WashTower with 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer for
LG Single Unit Front Load WashTower with 4.5 cu. ft. Washer and 7.4 cu. ft. Gas Dryer
4.5 out of 5 stars
stars
520 ratings520 reviews
  1. 5 stars76% (397)
  2. 4 stars13% (69)
  3. 3 stars4% (19)
  4. 2 stars2% (10)
  5. 1 star5% (25)

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Showing 421-430 of 520 reviews
Feb 26, 2021
Reviewer name: clocatel
5 out of 5 stars
5 out of 5 stars review

Space Saver

[This review was collected as part of a promotion.] I've had the Washtower for about 3 weeks now and have loved it! My wife and I love having the controls at the center of the unit removing the need to tip-toe reach up to use the dryer controls. The unit is incredibly quiet and stable when spinning- a large upgrade from our previous dated stacked unit which vibrated the whole house when spinning. Typically with high efficiency wash/dry units you 'agree' to a longer wash cycle, but we've been pleased that even with a FULL load that it took just over an hour to wash and less than that to dry. I gave it 4 stars on features because I have yet to figure out how to do a simple timed dry. Perhaps they deemed that cycle too inefficient given it bypass the moisture sensor.

Review from lg.com
Helpful?4C531ERHPV9D16422905230
Feb 8, 2021
Reviewer name: GavinReed
4 out of 5 stars
4 out of 5 stars review

Good, so far!

[This review was collected as part of a promotion.] We bought this unit from Costco, so there was a delay of several weeks between the purchase date and the installation date. We were replacing a Samsung set that we'd had for around five years. The LG unit doesn't have as many built-in cycles as we're used to, and while additional cycles similar to those on the Samsung can be accessed and downloaded using the ThinQ app, that isn't very convenient when those downloadable cycles happen to be the ones we use most often. It would be great if the unit had a few "user-programmable" settings that could be added and that would remain available without having to find and download them every time.

Review from lg.com
Helpful?4C531ERHPV9D16422905230
Jan 3, 2025
Reviewer name: Manalapan
2 out of 5 stars
2 out of 5 stars review

The products require extra maintenance. The top ice maker requires chopping the ice at least 3 times a week, the water filter assembly required replacement, the washing machine requires the most maintenance, with draining the system often, otherwise the drainage water starts to smell! Never had these issues with similar products from other manufacturers Purchased a service contract with direct LG, another problem to get LG service rep

Review from lg.com
Helpful?4C531ERHPV9D16422905230
reply from LG Digital Care Team

Hey there! We appreciate you sharing your experiences with your LG appliances with us. Our goal is always to ensure that you have the best experience with your appliances whenever you use them, and we'd be happy to help make that happen. For your ice maker, ice clumps up whenever the maker is not regularly used and if there is frost build-up around the ice maker. If the ice begins to clump with continual use, we recommend checking for any frost buildup around the unit. As for draining the washtower, we recommend checking the back of the unit to ensure that the hose is not kinked and that there are no obstructions in the hose. If you need additional assistance, please send us a private message on social media at @LGUSSupport, and we'll be ready to help! *Josh

Aug 4, 2024
Reviewer name: Mary in NJ
3 out of 5 stars
3 out of 5 stars review

Inelegant

[This review was collected as part of a promotion.] I am in the process of modernizing my laundry room with new cabinets, counters and sink. I replaced my washer and dryer with the LG WKGX201HWA wash tower. The washtower works well. The parts that come with the unit are 3 water hoses, a hose splitter, drainage hose, zip-tied to the water hoses, a dryer vent and two electrical cord. Attached is a picture. Still need to install the cabinets, but not sure if it will look better. I am focusing on the product, but the installation of a unit that is intended to replace 2 units needs to be considered before purchasing.

Review from lg.com
Helpful?4C531ERHPV9D16422905230
reply from LG

Hi there. Thank you for sharing your experience with the LG WKGX201HWA WashTower. We appreciate your feedback as you modernize your laundry room. It's great to hear that the WashTower is working well for you. When it comes to installation, it's essential to consider the space and layout you have available, especially since this unit is designed to replace two separate machines. You may access this link: https://www.lg.com/us/support/product/lg-WKGX201HWA.ABWEEUS. If you have any concerns about the fit or functionality once your cabinets and counters are installed, please feel free to reach out for assistance. If you have any further questions or need support during your installation process, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to help you. We appreciate your patience and understanding. —Mau

Jan 24, 2024
Reviewer name: Zapman111
3 out of 5 stars
3 out of 5 stars review

Shaking alot

[This review was collected as part of a promotion.] Hello, I purchased this product about a year ago and so far its been ok. My main concerns are the dryer doesn't seem to dry completely after any buildup occurs that would block air flow and lessen the ventilation cubic feet specs. I'm working on a solution for this by changing the fixtures that is mounted to a roof that the hot air escapes from. My primary concern is that I have this unit mounted on a FOX steel dolly to keep it on wheels so I can move it around if i need to easily with just myself. Unfortunately it's challenging to get the unit to not shake and tremble when it starts its spin cycle. Have you ever considered elevating the unit with some cargo straps that would support it from the bottom, but be mounted above the unit, basically suspending it in mid air? I believe by doing this it will eliminate the rocking and shaking. It's that or building a mini platform like they built skyscrapers on to resist earthquakes.

Review from lg.com
Helpful?4C531ERHPV9D16422905230
reply from LG Digital Care Team

Hey there, we are sorry to hear that you were disappointed with your LG Washtower. We understand how important it is for our customers to have their expectations met, and we apologize for any inconvenience caused. In order to ensure the best performance and longevity of our units, particularly the Washtower, we highly recommend placing it on a stable and level surface. This is because an unstable or uneven surface may potentially lead to damage or malfunctions, which could void the warranty. We want to provide you with the best possible experience and ensure that your investment in our product is protected. Therefore, we strongly advise following this guideline to maintain warranty coverage and enjoy the full benefits of your LG Washtower. ~TammyJo

Aug 22, 2024
Reviewer name: Phazen
1 out of 5 stars
1 out of 5 stars review

LG ThinQ Washer Dryer combo. Looks nice, broken

I bought this 8 months ago and it has been broken for the last 2 months. The main board is bad and not suppling voltage to gas valves. So no heat. LG is trying to fix it. I have had to call them many times. They are trying though. Getting GAS error.

Review from lg.com
Helpful?4C531ERHPV9D16422905230
reply from LG Social

Hey there. We truly appreciate you reaching out to us and providing us with feedback on your experience so far. We appreciate you giving us the chance to repair it. We always have our customer's back, so no need to worry; at the end of the day we will ensure you have a top-notch working WashTower. If you have any further questions or concerns, please feel free to send us a private message at LGUSSupport. We are with you every step of the way! ~Ivy

Feb 12, 2021
Reviewer name: Sashman
5 out of 5 stars
5 out of 5 stars review

Love it so far

[This review was collected as part of a promotion.] We purchased the washtower because we are remodeling our small laundry room and where looking for a stackable unit. I am very impressed with how the machine can basically set everything from water temp, cycle time , etc. with the push of 1 button. It takes all the guesswork out of washing and drying clothes. Very nice machine so far with great extra features.

Review from lg.com
Helpful?4C531ERHPV9D16422905230
Jul 23, 2024
Reviewer name: Nycolefitz
1 out of 5 stars
1 out of 5 stars review

Beautiful Looking SUBPAR Washing Machine

[This review was collected as part of a promotion.] I've had the LG WashTower for about a month now and love the look and compact size of the machine. Unfortunately, I am VERY VERY disappointed in its washing capabilities. It simply does not get my clothes clean. I've run a few test washes where I will lightly soil a light towel or old shirt (and I mean lightly soil with a spot of juice) and even after pretreating, washing on HEAVY SOIL setting, with 2 Extra Rinses the spot is still very much there. The clothes don't even smell clean. I assumed maybe there was a problem with the installation so had an LG tech come out and run some tests. The tech confirmed the machine is working as it should be. If you want an aesthetically pleasing washer dryer combo appliance, this fits the bill. If you want a decent washing machine that actually washes your clothes. I'd go in a different direction.

Review from lg.com
Helpful?4C531ERHPV9D16422905230
reply from LG

Hi, Nycole. Thank you for sharing your experience with the LG WashTower (WKGX201HGA) model. We're glad you like the unit's look and compact size. However, we understand your concern about its washing performance. We strive to provide high-quality products and exceptional customer service that exceed our customer's needs and expectations. For help, you may adjust the load size, try a different wash cycle, clean the detergent dispenser, and perform a tub clean cycle. For more information, visit https://www.lg.com/us/support/help-library/lg-top-load-washing-machine-washing-laundry-is-not-clean-CT00000305-20153067419949. For more assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Feb 21, 2021
Reviewer name: Rldctc
5 out of 5 stars
5 out of 5 stars review

A machine that makes washing close fun again

[This review was collected as part of a promotion.] I’ve had my machine for a few weeks. The sleek design gives me a lot more space in my laundry room. The controls are easy to read and directly in the center of the unit. My mother is legally blind and washing a her clothes has been a struggle until we got this unit. Then unit is so smart that touching and finding all the buttons is not a problem because it knows what you are washing with just a push of a button. The dryer is also smart and knows what to do because it’s paired with the dryer. Another concern we had is the height and if she could reach the dryer. She is very short but again, no issues there. Our clothes come out clean and they smell clean even with a large load. They also don’t come out all wrinkled up and dry very nice. We are so happy with our purchase! It fits all of our families needs and does an amazing job! You won’t be sorry.

Review from lg.com
Helpful?4C531ERHPV9D16422905230
Dec 31, 2024
Reviewer name: C171
1 out of 5 stars
1 out of 5 stars review

Not cleaning

[This review was collected as part of a promotion.] Adds about one quart of water the whole wash cycle I use very little soap. One tablespoon ..and the soap never comes out. I add 3 extra rinses and it still has soap in it. No matter the size of the load

Review from lg.com
Helpful?4C531ERHPV9D16422905230
reply from LG

Hi there! Thank you for sharing your experience with us. We understand how frustrating it must be to deal with soap residue in your WKGX201HBA washer, especially when you've already adjusted the amount of detergent and added extra rinses. This is certainly not the performance you should expect from your washer. Please send us a private message via @LGUSSupport, and our team will assist you in troubleshooting the issue to find a solution. Your feedback is important to us, and we want to help ensure your washer performs as it should.—Junel