We hate to hear this and will be happy to pass your feedback along to our product developers.^Sandy

Hi, Kristi Leona. Thank you for sharing your experience with the LG Wash Tower (WKGX201HBA) model. It’s wonderful to hear that you’re enjoying this set so much more than your previous one. LG appliances are built with durability and long‑lasting performance in mind, so it’s great knowing you appreciate how well they hold up over time. When a new set makes laundry easier and more reliable, it really makes a difference in daily life. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy

Hey there. Thanks for sharing your experience with the LG WashTower WKGX201HBA! We’re thrilled to hear it’s been an amazing addition to your home and that you’re happy with your decision. It’s designed to bring powerful performance and smart convenience to your laundry routine, and we’re so glad it’s delivering just that. For more feedback or questions, private message us on social media @LGUSSupport. Thanks for making LG a part of your home! 🙂 ^David #Life'sGood

Hi, Paul! We’re excited to hear you’ve been enjoying your LG Washer Dryer Combo these past few weeks! This LG unit is designed to bring convenience and efficiency together, and it’s great knowing it’s settling in well and supporting your daily routine. We appreciate you taking a moment to share your experience! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly