[This review was collected as part of a promotion.] We've had the unit for about 3 months and loved it right away. The only negative is having to use the app on my phone every time I want to use a wash or dry cycle other than the 4 main programs programmed in the unit.

[This review was collected as part of a promotion.] I have to admit, our main reason for this purchase was its appearance. It’s clean, modern lines appealed to us since our laundry area is “on display” in our kitchen. It’s beautiful to look at! Looks aside, I love that the controls are sandwiched in the center, making far easier to operate than our former stackable set. Also, the dryer sits at at more reasonable height, making it easier to load or empty (versus reaching up high). The washer is illuminated, which I also find helpful. The cycles are great, as long as you download the ThinQ app. You can find numerous options in the app for washing/drying all types of laundry. I have owned this unit for about a month now & I’m very pleased! Now I just need LG to make a French door refrigerator that looks equally awesome!

[This review was collected as part of a promotion.] We have had ours for 6 weeks now and are amazed at the thorough cleaning and energy efficiency for both the washer and dryer. So many options, depending on the type of fabrics and type of washing they need. Everything comes out so clean.

I have never had buyer's remorse as much as getting this appliance. I will start with the good points. I washes and dry's just fine. It's also quiet because of the direct drive. What puts me off is the utter lack of thinking through how this machine should control. This dumbest complaint I have is how long you have to hold a button down just to have the light come on. I know how that sounds, but I think it's also a quick example that shows the lack of thinking things through. A bigger issue is that I want to customize my cycles. In other words, the "Normal" setting is not to my liking on either wash or dry setting. There's a setting within the phone app, that allows you to have the machine "learn" what your favorite setting are, so it has the ability to change it's settings, but why not just allow me option to "save" the features I want to default. You took easy programming and made it more complicated for some reason. The annoying part about this smart learning, is that if you do a couple loads that aren't your normal preferred settings, then it changes your settings once again. Also the fact that you cannot adjust the heat setting on Normal for drying is absolutely insane, and once again, for a timed dry, I have to change the settings every single time because there is no way for the machine to save timed dry's at all. Yes, you can download one wash and one dry cycle to a "download" button, but this only allows you to pick from a list of programs they have made. Once again, why not allow a "customize" cycle that allows me to pick the setting I want to choose and save it. I think this washer is for people who don't know how to best wash and dry their own clothes so they like the idea of a setting called "sweat stains" or "whites" to just know how it's best to clean their clothes because they aren't sure what temp you should wash at or how long you should dry for. This machine would be a 10 if the controls work well, but in my opinion, being able to wash and dry is the baseline minimum and the interaction with the machine is 9/10 what makes it enjoyable to use as long is it works and doesn't brake down. This machine is painfully unenjoyable to interact with. I'm repeating myself, but making a system that allows for the default settings to change, but doesn't allow you to manually make and save those settings yourself is beyond baffling. Also, this can only be done to the normal cycle. the other 4 cycles cannot learn new defaults, and in my opinion, are baffling choices to have a defaults. There is no "Whites" default cycle, that should be a gimme. I thought having a cycle that you can permanently download would be cool, but when the default cycles already on the machine are not one's you want to use, only having one downloadable cycle becomes not enough.

[This review was collected as part of a promotion.] At first was skeptical on the performance of this washer and dryer but I was proven wrong. Best washer I have ever had very simple to use and works like magic. The innovative technology it carries is also very convenient for the home. This washer needs to be in every home.

[This review was collected as part of a promotion.] This is the perfect combination of size and power plus it's super smart. The design is slim and modern and its very quiet and makes decisions based on the load and you can also track things on the app.

[This review was collected as part of a promotion.] It's a nice machine overall but it doesn't seem to clean as well as my previous front loader and the softener doesn't dispense ever unless I add water to it then it's still hit or miss if it dispenses, also can't connect it to my wifi which was part of the reason I purchased, only works on older 2.4ghz wifi not the newer 5, had I known that I may have went with a different brand seeing the smart features are useless to me

[This review was collected as part of a promotion.] Very pleased so far with the purchase. I needed to save space while maintaining the functionality. The Washtower has fit the bill with great capacity in half the space. And it saves water! On a low producing well and have had no issues doing multiple loads of laundry. And it’s quiet as can be. The only hiccup was getting converted to LP gas from natural gas. Took a time to get someone out to make that change so dryer sat for a couple weeks. There should be an option to have this done prior to delivery regardless of where purchased.

[This review was collected as part of a promotion.] I had this machine installed two weeks ago. If is beautiful to look at and I like that the settings are now in the middle of the machine. Unfortunately I did have a problem with the machine not emptying all of the water. I had to wring out some of the clothes. The repairman came today. He adjusted the drain hose and the washer did spin out all of the water. Here’s hoping it is fixed. Otherwise, I love this machine.

[This review was collected as part of a promotion.] I am very pleased with this machine. The only thing that could be approved is the mechanism for draining the water at the bottom of the machine. I don't have enough room for a pedestal and I literally have to get on my hand and knees to drain the water.