[This review was collected as part of a promotion.] This washer failed within the first 9 months due to poor engineering and-or faulty build and ruined my wood floor, baseboards and drywall. LG refuses to pay for the damages insisting the house was already 10 years old. So unless you have a brand new home forget buying a piece of junk like this.

First of all, I want to note that I have submitted previous reviews which were apparently rejected due to trash talking about LG.com installers. So I won't talk about that here except to say to research whether LG's installers will meet your needs. Once properly installed, I am very happy with this model. It is so convenient to not have to measure detergent and clean the measuring cup every time. After months of use, it seems to wash well, reliably, and quietly. However, the user interface and customer service could use work. Nothing in the manual or customer service rep training could tell me when to use "AI Wash" (a new mode that appeared on this model). Customer service reps are confused because "AI Wash" was a feature instead of a mode on previous models, and they can't get their heads around the new AI Wash mode. Whoever designed it made the decision to have the default mode be "Normal" instead of "AI Wash" so I am going to assume AI Wash is more for marketing than performance and ignore it.

[This review was collected as part of a promotion.] So we bought this washer to switch from another brand that I'm not going to name. We heard LG washer and dryer were the best. In the new house we have had nothing but trouble with it. The new house has a arc breaker and it pops all the time. Electrician has been over 3 times and replaced it. He told me it's because when covid happened companies started using old parts or reusable parts to build these. Very very very unhappy about all this

Fantastic clothes washer. Key purpose was to get a washer that can handle a California King thick comforter. We went into the store with ours to do a fit. When we got the washer home to actually wash the comforter, the washer did a great job. The phone app is neat as well since it opens up more wash cycles and it is faster to set up the washer for the next load. Another nice feature is that when the washer reports 50 minutes, the load is done in that time. Our last washer took over 20 minutes to finish the last minute.

[This review was collected as part of a promotion.] This washer (with matching dryer) was delivered 10 days ago, and it's "all that!" I have an older LG front-load washer/dryer at another home that is probably 10+ years old, and has been such a workhorse with no issues, that choosing a new LG was a no-brainer. Direct-drive motor and stainless steel tub are musts for me. The only hiccup was connecting the washer to the home internet. It was excessively difficult and only completed after I did research on YouTube that showed how to make the initial connection using TWO cellphones and upgrading the software. Yes, it was just that convoluted. But once connected, it's been flawless. I have done more than 20 loads in 10 days, so adequate usage to feel confident that we made an excellent choice.

I purchased the matching washer and dryer and they are great! The cycles are adjustable, both machines hold large loads, and they are quiet! Though they cost a lot of money, I have no complaints, nor I have I owned units like this before. I have only been using about 6 weeks, so I will update if there are any problems. I haven't used the function with the app yet.

One month in and this is working great. Though you do have to leave the washer door open to prevent mold from forming, LG made it easy to shut the door but not close it all the way since it's held open by a magnet. This is a good solution to the problem without using a smelly antimicrobial seal. If this lasts 10+ years like my old washer/dryer I will be very pleased.

The washer is beautiful and it works flawlessly. I purchased the washer 5 days ago and also bought and installed the matching dryer yesterday. They are both very quiet and do not vibrate hardly at all. I love the features and the capacity. I also love how short the cycle times are compared to previous models. One small note I would like to say, I use distilled vinegar as my fabric softener. If you fill the softener dispenser with vinegar as you would the Detergent dispenser, all the softener will slowly leak into the drum within about 24 hours. That's no big deal to me though. I understand that isn't how it was intended to be used. While I can't speak on the reliability since I haven't even had them for a week, I can say the quality of the machines have gone up. I had a WM9000HWA before this washer and it was a great washer but it would vibrate significantly more and make much more noise in the spin than this one does. The old washer would take about 2 hours and some change for a full load while this machine takes a little over an hour which I love! Highly recommend! They're pricey but worth it!

Nice machines... work well, look good. why am I docking points then? here's a weird thing I found out only after spending all the $$ and doing all the work: they need the ThinQ app for some functions BUT they do not support 5GHz wifi ... that's right. it's 2024 but the only way these high end expensive LG machines will network is on 2.4

[This review was collected as part of a promotion.] OUr old LG started to leak so we bought this new type of LG. For the men it is so easy to use and the AI helps you all the way. Women love it but wants to do the work instead of letting the machine tell you. My wife is incapacitated with a leg operation so I have been doing the wash--Love washing now.