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Customer reviews for LG 5.0 cu. ft. Front Load Washer with TurboWash360 and ezDispense for
LG 5.0 cu. ft. Front Load Washer with TurboWash360 and ezDispense
4.3 out of 5 stars
stars
118 ratings118 reviews
  1. 5 stars71% (84)
  2. 4 stars13% (15)
  3. 3 stars4% (5)
  4. 2 stars2% (2)
  5. 1 star10% (12)
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Showing 71-80 of 118 reviews
Jun 20, 2026
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Poorly constructed and has been serviced at least

Machine has had problems since purchase. Now waiting forever for the company to replace it. Don't buy this machine!

Review from lg.com
Helpful?3N5S00MIDF3L16401058404
reply from LG

Hi, Kenneth. We appreciate you sharing your thoughts and rating regarding your LG Washing Machine, model WM6700HBA. We always aim to provide high-quality performance and dependable service with our laundry appliances, and we want to help ensure your home setup operates perfectly and comfortably for your household. To ensure your current system is performing optimally while everything is being handled, we recommend performing a tub clean cycle and verifying that the water inlet filters are clear of any debris to maintain proper water flow. We want to help resolve this for you as smoothly as possible, so please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Jul 22, 2026
Reviewer name: Tcarlson01
5 out of 5 stars
5 out of 5 stars review

Awesome Washer

The washer is very smart and cleans whatever we put in it!

Review from lg.com
Helpful?3N5S00MIDF3L16401058404
reply from LG

Hi! That intelligence and cleaning power is exactly what we love to hear! We are thrilled your LG WM6700HWA washer is handling laundry day like an absolute pro. If you ever need assistance in the future, feel free to reach out to @LGUSSupport. ^James

Feb 28, 2026
Reviewer name: NVC1
5 out of 5 stars
5 out of 5 stars review

Easy to use plus great app feature

Easy to use. App is the best and super helpful. So far been happy with this

Review from lg.com
Helpful?3N5S00MIDF3L16401058404
reply from LG

Hi! We appreciate you sharing your experience with your LG Washer, and it’s great to hear how easy the setup has been and how much you’re enjoying the helpful features in the ThinQ app. When an appliance feels simple, intuitive, and reliable right from the start, that’s exactly the kind of experience we aim for. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Jul 6, 2026
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Worst machine we ever had

Review from lg.com
Helpful?3N5S00MIDF3L16401058404
reply from LG

Hi, Kenneth. We appreciate you sharing your rating and feedback regarding your LG WM6700HBA Washer. We recognize your experience with the overall performance of your unit, and we want to ensure your laundry system delivers the exceptional results you expect. To help maximize your machine's efficiency, we recommend verifying that the unit is completely level on a solid floor surface and ensuring that you are using the appropriate amount of high-efficiency detergent to prevent excess sudsing. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Jul 21, 2026
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

Terrible machine and poor warranty department

Review from lg.com
Helpful?3N5S00MIDF3L16401058404
reply from LG

Hello, Kenneth. We appreciate you sharing your rating and feedback regarding your LG WM6700HBA Washer. We recognize your experience with the overall performance of your unit and the service support process. To help ensure optimal washing performance, try running a Tub Clean cycle regularly and using the correct amount of HE detergent to keep your machine operating smoothly. We want to help ensure your laundry setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Dec 3, 2024
Reviewer name: Cmark13
1 out of 5 stars
1 out of 5 stars review

Horrible washer, worse service!

[This review was collected as part of a promotion.] This washer failed within the first 9 months due to poor engineering and-or faulty build and ruined my wood floor, baseboards and drywall. LG refuses to pay for the damages insisting the house was already 10 years old. So unless you have a brand new home forget buying a piece of junk like this.

Review from lg.com
Helpful?3N5S00MIDF3L16401058404
reply from LG Social

Hey there! Thank you so much for sharing this with us. We aim to craft long-lasting and reliable products, so your feedback means a lot to us. We're always here to support you throughout the lifetime of your LG washer at any time. If you have questions or need assistance with anything, contact us on social media @LGUSSupport with your contact information. We'll be more than happy to help you out! ^Joslyn

Jan 24, 2024
Reviewer name: The washing queen
5 out of 5 stars
5 out of 5 stars review

Lots of features, but I love the short cycle!

I purchased the matching washer and dryer and they are great! The cycles are adjustable, both machines hold large loads, and they are quiet! Though they cost a lot of money, I have no complaints, nor I have I owned units like this before. I have only been using about 6 weeks, so I will update if there are any problems. I haven't used the function with the app yet.

Review from lg.com/ca
Helpful?3N5S00MIDF3L16401058404
Oct 15, 2024
Reviewer name: Cuhristean777
5 out of 5 stars
5 out of 5 stars review

Love it; ThinQ app is a must!

[This review was collected as part of a promotion.] This is my second LG washer and it works tremendously well! The one caveat is that you have to use the ThinQ app to get full functionaility. Honestly, the UI of the washer is much more complicated compared to the previous generation. I don't mind using the app, but I can see it being a dealbreaker for someone who isn't tech-savvy. I love the recent update that gives you an estimate for cycle duration based on the load. One difference compared to my last washer (4.5cu ft) is it doesn't seem stressed out during the spin cycle, even when full of towels.

Review from lg.com
Helpful?3N5S00MIDF3L16401058404
reply from LG

Hello! We appreciate you sharing your experience with your LG Washer. It’s great to hear your second one is delivering such strong performance, especially with smoother spin cycles and that helpful cycle‑duration estimate update. The added functionality through the ThinQ app definitely brings extra capability, and we understand how the more advanced interface can feel like a shift from older models. It’s awesome that the tech-forward features work well for you and enhance your laundry routine! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Jul 12, 2024
Reviewer name: Ang489
3 out of 5 stars
3 out of 5 stars review

Regretful purchase

I bought this washer almost one year ago. I love the look and layout. Very easy to use and also have used the app with no issues. This washer was actually not what I was looking for, but got took in by my salesman. I was specifically looking for something that had a soak option, because I have a dog and like to use this to get the worst pet smells out. I have tried all settings to try and get these smells out, but the only way it works is if I do a pre soak in my tub and then put it through the wash. I should have returned but I thought maybe there was a way around this and also I live a hour away from the store. Also I am not happy about the water level. I don't like the weighing idea as I am positive some of my clothes don't even get wet in some spots. Like I can visually see dry spots on clothing. Would I purchase this again now, knowing how it performs or recommend to someone, the answer is no. absolutely not.

Review from lg.com/ca
Helpful?3N5S00MIDF3L16401058404
reply from LG CareQ

Dear Customer, Hi there. Thank you for taking the time to share your experience with the LG Washer. We appreciate you bringing this to our attention. We understand that it is important for your unit to work properly. Our goal is to deliver outstanding service that fulfills our customers' requirements and anticipations. Please contact us directly at 1-888-542-2623 so we can discuss your experience and find a solution.

Jun 27, 2024
Reviewer name: Sammie K
5 out of 5 stars
5 out of 5 stars review

What a great Washer!!

[This review was collected as part of a promotion.] What a difference from my last LG Washer! The AI is fantastic. I can also get a notice on my iPhone when the wash is done. I have never done a wash in 30 minutes, but this machine can do just that. As a matter of fact, all my appliances are LG. Aside from my washer/dryer, My Dishwasher, Refrigerator and my Microwave are all LG!

Review from lg.com
Helpful?3N5S00MIDF3L16401058404