Hi, there. We apologize for any inconvenience you experienced while trying to reach the correct person for assistance with your LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence, model WM6500HBA washing machine. We understand how frustrating it can be to encounter challenges when seeking support. We're glad to hear that once you connected with the right person, the advice provided was helpful. Our aim is to provide prompt and effective support to ensure a positive customer experience. If you have any further questions or require additional assistance with your LG washing machine or any other LG product, please don't hesitate to reach out to us at @LGUSSupoort on Facebook or Twitter. We are here to help and ensure that your experience with LG products and services is a smooth and satisfactory one. Thank you for your patience and understanding. We appreciate your feedback, and it will help us improve our customer support process to better serve you and others in the future. ^Danee