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Customer reviews for 5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White for
5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White
4.3 out of 5 stars
stars
128 ratings128 reviews
  1. 5 stars73% (93)
  2. 4 stars9% (12)
  3. 3 stars5% (6)
  4. 2 stars6% (8)
  5. 1 star7% (9)
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Showing 81-90 of 128 reviews
Jul 16, 2024
Reviewer name: susu11
4 out of 5 stars
4 out of 5 stars review

Nice washer

I bought this washer in April and so far I'm pleased. It has several wash cycles to choose from and pretty simple to use. I do have two things that I'm not happy with, 1 is the drum light goes out quickly before I unload a wash and the other issue is you have to set the dial to cold because after every wash it turns off, I believe this is for cold water rinse which I prefer.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
Aug 13, 2024
Reviewer name: Erica V
2 out of 5 stars
2 out of 5 stars review

Stopped working 3 times in less than 1 year

[This review was collected as part of a promotion.] Our machine is less than 1 year old of use and we have had someone come out twice to fix issues with the dial and the function of the washer. It is out of warranty because we purchased it a few months before we were able to install, so we’re having issues a third time and we will now have to pay since it is out of warranty. I don’t recommend this washer since it is not reliable and the technology seems great in theory until the dial does not work.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG

Hi, Erica. Thank you for sharing your experience with LG Washer (WM6500HBA) model. We understand your concern about encountering recurring issues with your washer, especially when it's just under a year old, and you've already had multiple service visits. We strive to provide reliable, top-notch products and exceptional service that exceed our customer's needs. Given the ongoing issues with the dial and washer functionality, you can try a few steps before scheduling another service: Reset the washer, inspect the dial, and check for error codes. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078. Since the washer is out of warranty, please reach out to us on social media @LGUSSupport. Our team will review your case and explore options to provide additional support or solutions to address these ongoing issues. ^Juvy

Dec 8, 2024
Reviewer name: AWSK
1 out of 5 stars
1 out of 5 stars review

Terrible only cold water for rinsing

We bought the washer after 18 years of operation of the old LG washer. After spending so much money we have a washer that does not rinse cloths properly because it uses cold water for rinsing. This is terrible. Shame on you LG for producing crap like this.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG Social

Hey there! Thank you for bringing this to our attention. Your loyalty is greatly appreciated. We want you to be able to experience the joy of using your LG washer effortlessly, making laundry days a fun-filled affair! We recommend checking your cycle settings and inspecting hose connections. If these steps do not work for you, we would love to look into this further. Please private message us on social media @LGUSSupport with your contact information. We'll be more than happy to help you out! ^Joslyn

Sep 15, 2024
Reviewer name: SL89
5 out of 5 stars
5 out of 5 stars review

Best Dryer!

Love this machine that I bought it twice! We moved across country and we had gas hookup at our old place and electric at our new so we sold our old one and bought a new one when we got here. I didn’t even need to research other machines; I knew how much I loved this one and re-purchased!

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG

Hi, there. Thank you for sharing your experience with us. It’s wonderful to hear that you loved your LG Washer (WM6500HBA) model so much that you purchased it again after moving. This model is truly impressive with its TurboWash 360 technology that delivers a complete clean in under 30 minutes, and the AI Direct Drive system that optimizes wash motions for different fabric types. Its large capacity and energy efficiency make it a reliable choice for households, ensuring powerful performance and convenience every time. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

Jan 14, 2025
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Best Washer and Dryer Ever

I bought this washer with some skepticism from a review. I decided that this was just one person review. This is the best machine I have ever purchased in my life time. It is what a person needs in their washroom. I can do so many things with it remotely. It reminds me when the wash is done and even better it continues to remind me if the laundry is not removed. With that being said I went and bought a dryer to compliment that amazing washer. Great product truly satisfied and a customer of LG for life.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG Digital Care Team - Diego

Hey there. We’re thrilled to hear you’re so satisfied with your washer and dryer! It’s great that the features, like remote control and reminders, are making your laundry experience so much easier. Thank you for choosing LG, and we’re excited to have you as a customer for life! If you ever need anything, we’re here to help! ^ Diego

Jun 9, 2024
Reviewer name: Aquaman71755
5 out of 5 stars
5 out of 5 stars review

Works like it should

[This review was collected as part of a promotion.] I have had this LG front loading washer for about 2-2 1/2 months now and it has performed like it should with no problems. The mobile app lets me know when the wash has finished and you can program custom cycles if you would like but for me excessive technology is not my cup of tea.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
May 1, 2024
Reviewer name: Marban
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Quiet and efficient

Love it big enough for comforters quiet and good looking

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
Dec 24, 2023
Reviewer name: Joe2323
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Simple yet elegant.

I’ve had this for a couple of months and love it. Not going back to top load or any other brand.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
Oct 8, 2023
Reviewer name: Rw66
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love the AI cycle

I bought this 3 weeks ago so glad I did. Excellent product

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
Sep 18, 2023
Reviewer name: WasherReview45
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great so far

Easy delivery, love the washer so far. Really pretty design, went wit the black.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934