Dear Valued Customer, Thank you for your wonderful feedback! We’re delighted to hear that your LG washer is performing quietly and efficiently while using minimal water—plus, it’s fantastic that the variety of wash options, including the cold-water setting, fits perfectly with your needs. Choosing the black model for both its features and sleek design sounds like a win! We’re also glad the ThinQ app is helping you stay connected and in control of your laundry. Your satisfaction is our top priority, and we’re honored to be part of your home’s daily life. Should you ever have questions or need assistance, please don’t hesitate to reach out. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9p.m. Eastern Time. Thank you for choosing LG Electronics!

Hello there, thank you for sharing your experience with the LG WM6500HBA Front Load Washer. We’re glad to hear your replacement went smoothly and that you’re enjoying the features, the ThinQ app, and the AI functions. It’s great to know the new design and color are a hit, and even better that you have the matching dryer to complete the setup. If you ever need assistance, feel free to reach out to lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Thank you for sharing your feedback on the WM6500HBA—we’re so glad to hear you’re loving your new LG machines! We appreciate your suggestion about saving custom settings and making them the default. Feedback like this is valuable and helps us improve future features and user experience. Enjoy your new washer, and thank you for choosing LG! If you ever need assistance, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/

Hi Dann. We appreciate you sharing your experience with the WM6500HBA washing machine. We regret to hear about the issues you've faced with greasy spots and the AI feature not meeting your expectations. Your feedback is extremely valuable to us, and we recognize the importance of meeting your expectations. Your feedback on the AI feature will be carefully considered as we strive to enhance our products and services. If you require additional assistance or have any further concerns, please feel free to reach out to us via direct message on social media using @LGUSSupport. Our team is here to help address any issues you may be experiencing. ^Win

Hi, Michelle. Thank you for sharing your experience with your LG Washer. It’s great to hear how well the washer performs—especially with its capacity, efficient spin cycle, and versatile load selections. The duct blockage alert on the dryer, despite having cleaned and checked the ducts prior to installation, does raise questions about the venting setup, especially with the stacked configuration. For reference, you can explore LG dryer installation and venting guidelines here: https://www.lg.com/us/support/help-library/lg-dryer-installation-guide-CT10000020-20150777965681. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this duct blockage alert and stacking setup issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Thank you for sharing your feedback on the WM6500HBA. We’re sorry to hear that the washer has not met your expectations and understand your disappointment, especially when comparing it to a previous appliance that performed well for you. Your comments regarding performance are important and will be shared with our product team for review. Feedback like yours helps us better understand customer expectations and identify areas for improvement. We truly appreciate your honest input. Should you require further assistance, please use reference number CNN260422149806 when contacting LG Support at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/

Hey there. Thank you for taking your time in reviewing the 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony