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Customer reviews for 5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White for
5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White
4.3 out of 5 stars
stars
129 ratings129 reviews
  1. 5 stars72% (93)
  2. 4 stars9% (12)
  3. 3 stars5% (6)
  4. 2 stars7% (9)
  5. 1 star7% (9)
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Showing 1-10 of 129 reviews
Sep 5, 2026
Reviewer name: Chris and Shelley S
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Happy with our Purchase

Once again, very happy with making an LG product purchase.

Review from lg.com/ca
Helpful?2BXKH6O3JLSI16376959934
reply from LG CareQ

Hi there! We are absolutely thrilled to hear that you are enjoying your LG products, and thank you for being such a loyal and enthusiastic customer. We appreciate you taking the time to share your feedback and hope you enjoy your new washer for years to come! Creating high-quality home appliances that bring happiness to your home is always our ultimate goal. If you ever need help with your appliances, our support team is always happy to help. Thank you again for choosing LG. Life's Good! https://www.lg.com/ca_en/support/contact-us/

Apr 13, 2026
Reviewer name: Rodrigl777
5 out of 5 stars
5 out of 5 stars review

Great feature

[This review was collected as part of a promotion.] This product ia amazing, goid capacity, excellent product. I like too much.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG

Hello! We appreciate your fantastic review! It’s wonderful to hear how much you’re enjoying your LG Washer — great capacity and strong performance make for an easy win, and your enthusiasm truly shines through! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Apr 20, 2024
Reviewer name: mag5
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Really Enjoying My New Washing Machine.

This is my first LG product, it came highly recommended and I h r been very pleased with it. Love the settings, lots of choices for different laundry needs. And I reallly like the ThinQ app for my phone, thought it might be gimmicky but it is perfect!!!

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
Aug 29, 2023
Reviewer name: kam2023
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The Perfect Washer

I am absolutely amazed by the performance of the LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash 360 and AI DD Built-In Intelligence! This washing machine has redefined my expectations when it comes to doing laundry, and I couldn't be more impressed. The Mega Capacity of this washer is a true game-changer. I can now wash larger loads in a single cycle, which not only saves me time but also reduces the number of loads I have to do overall. This is especially helpful when tackling bedding and bulkier items that used to be a hassle to wash. The TurboWash 360 feature is nothing short of incredible. It utilizes powerful jets to thoroughly and quickly clean my clothes, even in shorter cycles. The result is perfectly clean clothes in less time, without sacrificing cleaning quality. This is a lifesaver for those moments when I need clean clothes in a hurry. The AI DD Built-In Intelligence is like having a laundry expert right in my home. The washer uses advanced algorithms to detect the fabric type and load size, then optimizes the wash motion and time accordingly. This means my clothes receive the exact care they need, leading to better cleaning and fabric preservation. It's impressive how technology can make such a difference in the quality of my laundry. The Energy Star certification is a huge plus. Knowing that I'm using an energy-efficient appliance not only helps reduce my utility bills but also aligns with my commitment to being environmentally conscious. The smart capabilities of this washer are the icing on the cake. I can control and monitor my laundry remotely using my smartphone, and even receive notifications when the cycle is done. It's a level of convenience that I never knew I needed until now. Design-wise, this washer is sleek and modern, adding a touch of elegance to my laundry room. It's clear that LG has paid attention to both form and function. In conclusion, the LG 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash 360 and AI DD Built-In Intelligence is a powerhouse of a washing machine. Its capacity, speed, intelligence, and efficiency make it an absolute standout in the world of laundry appliances. If you're looking for a washer that can handle your laundry needs with ease and sophistication, this is the one to choose!

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
Nov 10, 2023
Reviewer name: JWC62
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love the "smart" capabilities. Works beautifully.

Everything is working great so far. I love the intelligence. I get a notification on my devices when the load is complete so that the load doesn't sit there and sour. It will even let me start it up again so that doesn't happen, right from the app. Functionality is great on all levels, and I also love the coordination with the dryer. When the wash load is complete the dryer is waiting and "knows" exactly the type of load that just finished in the washer, and recommends what dry cycle to utilize, which is already cued up to start with a press of the button. There's also a checklist provided to ensure you've cleaned the dryer lint screen, added the dryer sheet, etc. Couldn't be happier with bot the new LG Washer and the LG Dryer.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
Apr 27, 2024
Reviewer name: Gary42724
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Large, sturdy washer with good features

I've owned the washer for a month and a half now. So far so good. The control panel is easy to understand. It uses a large dial to select the wash type. The regular wash cycle doesn't use a lot of water. As a result, some people feel the clothes aren't clean enough, but you can select a different cycle such was one for towels. I also installed the app on my phone. I don't use it for much other than downloading a new alarm and background. It also tells me when the wash is done.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG Digital Care Team

Hi Gary! Appreciate the detailed breakdown — sounds like your washer is settling in nicely and doing exactly what it should. Thanks for calling out the control panel and cycle options, and we’ll pass along your note about water levels for certain washes. If you ever need anything, @LGUSSupport is always here to help. #LifesGood ❤️ ‑Rich

Mar 18, 2026
Reviewer name: Paul
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

So far so good

Loving our new machines from LG. I wish I could save custom settings for future use, even making them the default setting when you turn on the machine.

Review from lg.com/ca
Helpful?2BXKH6O3JLSI16376959934
reply from LG CareQ

Thank you for sharing your feedback on the WM6500HBA—we’re so glad to hear you’re loving your new LG machines! We appreciate your suggestion about saving custom settings and making them the default. Feedback like this is valuable and helps us improve future features and user experience. Enjoy your new washer, and thank you for choosing LG! If you ever need assistance, our LG CareQ Team is here to help: 📞 1-888-542-2623 🌐 https://www.lg.com/ca_en/support/contact-us/

Aug 14, 2026
Reviewer name: KobesMom
4 out of 5 stars
4 out of 5 stars review

So far so good

So far I'm very happy with the washer. Sometimes I think the rinse cycle doesn't get all the soap out. In hindsight, I wish I had purchased a unit that would allow me to open the other way, ie hinge on the left.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG Digital Care Team

Hello there! Thanks for the review. Always great hearing your dishwasher is delivering the strong performance and shelving space you were hoping for. We’ll share your note about the earlier compressor experience with our product team. If you ever need anything down the road, @LGUSSupport is here for you. #LifesGood ❤️ ‑Rich

Oct 25, 2026
Reviewer name: Jud33
2 out of 5 stars
2 out of 5 stars review

Bulky item issues

I just purchased this washer and dryer set a month ago, and I was really liking it until I tried to wash a comforter which it says you can do. It would get to the end of the cycle and just keep spinning then say it's unbalanced.. I took it out, put it back in even though it is super heavy to do so started the cycle and would never finish. Switched to a spin only cycle and I have spent half the day taking it out and back in trying to finish a cycle and it will just keep spinning at 9 min. Very frustrating when I've spent my entire day trying to finish this one cycle. I've injured my back taking it out and back in. I'm at a loss:(( My other washer that I had for 10 years had no issues washing the same comforter. I thought new and improved would be just that but that was wrong to think that.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG

Hello, Jud. Thank you for taking the time to share your review regarding your LG WM6500HWA Washing Machine. We appreciate your feedback about your laundry cycle experience and want to ensure your appliance runs smoothly and efficiently. As a quick troubleshooting step, check that bulky items like comforters are distributed evenly in the drum, and you can view helpful guidelines on cycle extensions at https://www.lg.com/us/support/help-library/lg-frontload-washer-wash-time-keeps-extending--20153782074388?srsltid=AYCX9vJgpkSMvWJvXc5WhBIz6N3RJkQZg6zOs5m5hdxNe8YjS9-AEXBn. We remain committed to delivering top-tier performance and supporting you with all your laundry needs. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit. ^James

Apr 19, 2026
Reviewer name: Jesse
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not Great

Unimpressed. My 1994 Maytag did a better job. I won't be buying LG again.

Review from lg.com/ca
Helpful?2BXKH6O3JLSI16376959934
reply from LG CareQ

Thank you for sharing your feedback on the WM6500HBA. We’re sorry to hear that the washer has not met your expectations and understand your disappointment, especially when comparing it to a previous appliance that performed well for you. Your comments regarding performance are important and will be shared with our product team for review. Feedback like yours helps us better understand customer expectations and identify areas for improvement. We truly appreciate your honest input. Should you require further assistance, please use reference number CNN260422149806 when contacting LG Support at 1-888-542-2623, or via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/