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Customer reviews for 5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White for
5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White
4.3 out of 5 stars
stars
126 ratings126 reviews
  1. 5 stars73% (92)
  2. 4 stars9% (11)
  3. 3 stars5% (6)
  4. 2 stars6% (8)
  5. 1 star7% (9)
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Showing 31-40 of 126 reviews
Mar 15, 2024
5356
5 out of 5 stars review

Verified Purchase

Matching Washer and Dryer

[This review was collected as part of a promotion.] We bought our LG washer last month and it's great. We also bought the matching dryer in the dark gray. They're much quieter than our old machines. My wife likes that she operate them with app. Pretty cool.

Review from lg.com
Helpful?59NGNZ513YRC16376959934
reply from LG Digital Care Team

Hi there, thank you for taking a moment to share your experience. We understand you’re enjoying the 5.0 cu. ft. Mega Capacity Smart Front Load Washer, model WM6500HBA, and it’s great to hear how well it pairs with your matching dryer. The quieter performance and app control are standout features, and it’s wonderful that your household is getting so much value from them. If you ever need assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich

Dec 16, 2023
HumpDaddy
4 out of 5 stars review

Verified Purchase

Works Good

[This review was collected as part of a promotion.] We bought this washer with matching dryer about a month ago and so far they are working well. The only caviats are the washer door must stay open after a wash to allow it to dry and air out inside, otherwise the inside will start to mildew because the door seal is very good. Also, the touch screen has to be reset by unplugging the machine otherwise it does not register touching it.

Review from lg.com
Helpful?59NGNZ513YRC16376959934
Jan 24, 2024
PCMalo
5 out of 5 stars review

Verified Purchase

4 1/2 stars

I'm giving the washer five stars because of its performance. It really does an excellent job. However, I would like to take 1/2 star away if I could for the fact that the screen display is so dim as to be almost unusable. That seems like a serious oversite and something that would be extremely easy to address and fix.

Review from lg.com
Helpful?59NGNZ513YRC16376959934
Oct 10, 2023
Jpbrook
1 out of 5 stars review

Verified Purchase

Don’t buy if you plan to plug into GFCI plug

purchased about 3 weeks ago. Washer immediately tripped gfic plug in my laundry room. Gfci plugs are nationally required by code in the US and it is well commented on that these washers trip gfci plugs. I don’t see anywhere where LG has addressed this problem. This is installed in a brand new home with 400 amp service. Had LG certified tech out and he said we need a “higher rated gfci” but wasn’t clear what that meant. The washer draws ~10amps and it’s plugged into a 20amp circuit. Washer itself seemingly is good but what good is it if it stops running within the first 30 seconds.

Review from lg.com
Helpful?59NGNZ513YRC16376959934
reply from LG Social

Hey there. Thank you for taking your time in reviewing the 5.0 cu. ft. Mega Capacity Smart Front Load Energy Star Washer with TurboWash® 360° and AI DD® Built-In Intelligence. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony

Nov 10, 2023
JWC62
5 out of 5 stars review

Verified Purchase

Love the "smart" capabilities. Works beautifully.

Everything is working great so far. I love the intelligence. I get a notification on my devices when the load is complete so that the load doesn't sit there and sour. It will even let me start it up again so that doesn't happen, right from the app. Functionality is great on all levels, and I also love the coordination with the dryer. When the wash load is complete the dryer is waiting and "knows" exactly the type of load that just finished in the washer, and recommends what dry cycle to utilize, which is already cued up to start with a press of the button. There's also a checklist provided to ensure you've cleaned the dryer lint screen, added the dryer sheet, etc. Couldn't be happier with bot the new LG Washer and the LG Dryer.

Review from lg.com
Helpful?59NGNZ513YRC16376959934
Feb 9, 2024
Cayden
5 out of 5 stars review

Verified Purchase

Beautiful and great features!

[This review was collected as part of a promotion.] I’ve had this washer for about a month and it is fantastic. My wife loves the features and it is very nice looking. Would definitely recommend.

Review from lg.com
Helpful?59NGNZ513YRC16376959934
Nov 5, 2023
Sdean
4 out of 5 stars review

Verified Purchase

Happy Wife, Happy Life

[This review was collected as part of a promotion.] My wife loves her new LG washer and dryer!!! Happy wife, happy life!!! A perfect addition to a move I to a new house!!!

Review from lg.com
Helpful?59NGNZ513YRC16376959934
Jul 11, 2023
Sean1988
5 out of 5 stars review

Verified Purchase

Great performance and durability

After a month usage, I can see the difference performance compared with my old washer. My clothes are like new after washing. So far it showed good durability since the control is so simple.

Review from lg.com
Helpful?59NGNZ513YRC16376959934
Oct 24, 2023
Raj1230
4 out of 5 stars review

Verified Purchase

Great Features!1

[This review was collected as part of a promotion.] We bought this Washer/Dryer set a month ago. We have been using them regularly and they both work great. We like AI feature in both the Washer and Dryer.

Review from lg.com
Helpful?59NGNZ513YRC16376959934
Feb 2, 2024
RH79
5 out of 5 stars review

Verified Purchase

Love my LG front loaders

I have had LG in the past and always happy with the brand. I love my new set and all the features it offers, along with cool colors. I haven't had this set but a few months but I do not foresee any issues.

Review from lg.com
Helpful?59NGNZ513YRC16376959934