[This review was collected as part of a promotion.] We bought this washer with matching dryer about a month ago and so far they are working well. The only caviats are the washer door must stay open after a wash to allow it to dry and air out inside, otherwise the inside will start to mildew because the door seal is very good. Also, the touch screen has to be reset by unplugging the machine otherwise it does not register touching it.

Bought this after reading consumer reports, should have did further research. The bad is that this washer has a t lot of vibration, so much that it sways back and forth on the pedestal. Also everything is a setting that always puts it on a high spin so I can’t lower the spin setting when it’s in the ai mode. Here’s a thought, maybe make it so I can adjust the setting to my liking instead of being forced to use your pre set crap and then you don’t even have a customize mode where I can save my settings, very non user friendly and now I’m stuck with this.

[This review was collected as part of a promotion.] We bought our LG washer last month and it's great. We also bought the matching dryer in the dark gray. They're much quieter than our old machines. My wife likes that she operate them with app. Pretty cool.

This is my first LG product, it came highly recommended and I h r been very pleased with it. Love the settings, lots of choices for different laundry needs. And I reallly like the ThinQ app for my phone, thought it might be gimmicky but it is perfect!!!

So far, excellent for both washer and dryer. I love the pedestal, quiet, and great reminders and options through the app. Don't use pods, scent boosters, or softeners - they'll mess up your machines in the long term. It's a marketing strategy companies use, so you'll have to replace your appliances sooner. Just use liquid detergent. Also, these machines are good enough they don't need those things.

Everything is working great so far. I love the intelligence. I get a notification on my devices when the load is complete so that the load doesn't sit there and sour. It will even let me start it up again so that doesn't happen, right from the app. Functionality is great on all levels, and I also love the coordination with the dryer. When the wash load is complete the dryer is waiting and "knows" exactly the type of load that just finished in the washer, and recommends what dry cycle to utilize, which is already cued up to start with a press of the button. There's also a checklist provided to ensure you've cleaned the dryer lint screen, added the dryer sheet, etc. Couldn't be happier with bot the new LG Washer and the LG Dryer.

We purchased this to replace an older LG washer and dryer that was in the home we purchased about 3 years ago. The older combo unit was from 2017. We originally were searching for another brand, due to the common problem with front load washers, which is the tub evacuation pump failure. Also add the annoyance of having to open the bottom of the washer to drain the dirt trap every month as suggested. After reading reviews of other brands, we decided to go with the brand we know best, so we're aware of the problems that could arise and wouldn't have to experience a new set of concerns with the other washer and dryer units. This new washer is extremely quiet, and more efficient in the way it cleans clothes. After about 20 loads or so, it called for a drum cleaning, which was a nice feature. Hopefully a preventative step in longevity. The fit and finish is nice, extremely well put together and hopefully it will give us years of trouble free use...fingers crossed. With all appliances, you get what you pay for and the price group for this particular washer, with the features offered was fair. It wasn't the cheapest, wasn't the most expensive, but I felt the updated features offered value over the competition. Overall we're happy with the purchase and look forward to adding more LG products in our home.

We bought the WN6500 washer and DLEX 6500B dryer. to replace our prior LG washer and dryer that lasted 16 years. We like the ease of use, the multiple cycle choices, and the large capacity (we can wash a king size comforter, and even king size pillows without problems.

[This review was collected as part of a promotion.] I love it. It has everything that I wanted in a washer. I can wash a queen size blanket (and not have to go to the laundry).

This washer has been in my house for 3 weeks and has been the worst experience with a new appliance I have ever experienced. Needless to say it’s still not fixed