[This review was collected as part of a promotion.] Return customer after 15 yrs. This new once is actually a replacement for the one we picked up. We requested replacement since after unboxing there was damage to the front in that there was a dent. So we quickly returned and received replacement same day. Love the functions, the app and AI intelligence. Also love the color which appears more of a deep charcoal grey. Love everything about it. We have the matching dryer too.

We are a repeat customer. Owning a set for 15 years but decided it was time for a new set instead of my handy husband continuing to replace parts. So far so good with this new set. Love the intelligence this set includes. And love the black color which actually appears more of a dark charcoal gray.

Everything is working great so far. I love the intelligence. I get a notification on my devices when the load is complete so that the load doesn't sit there and sour. It will even let me start it up again so that doesn't happen, right from the app. Functionality is great on all levels, and I also love the coordination with the dryer. When the wash load is complete the dryer is waiting and "knows" exactly the type of load that just finished in the washer, and recommends what dry cycle to utilize, which is already cued up to start with a press of the button. There's also a checklist provided to ensure you've cleaned the dryer lint screen, added the dryer sheet, etc. Couldn't be happier with bot the new LG Washer and the LG Dryer.

I'm giving the washer five stars because of its performance. It really does an excellent job. However, I would like to take 1/2 star away if I could for the fact that the screen display is so dim as to be almost unusable. That seems like a serious oversite and something that would be extremely easy to address and fix.

[This review was collected as part of a promotion.] Love this machine. It has 5 sprayer jets that inject water/soap onto the clothes. The rinse cycle is great. The machine drains the water completely and uses fresh water up to 3 times during a cycle. It will rinse up to 3 times which is great for heavier items like jeans and towels. If you remember at the last minute your favorite outfit needs washed, there is a quick wash cycle that is 18 mins long. I have notice our water bill has gone down by 1 cubic foot of water. And the machine is very quiet. You do need a pedestal for the machine because it sits so low. It spins clothes so incredible dry with 1300 rpm. Jeans take 25 mins to dry.

[This review was collected as part of a promotion.] Having the use for three weeks now, I am impressed with the dryer and the settings that control heat. It will with AI not over or under dry fabrics, but come out great. The size of both washer and dryer or the ultimate solution to our needs. The washer has performed well, I am still learning the settings for fabrics. Still having difficulty with downloading the app for WiFi.

purchased about 3 weeks ago. Washer immediately tripped gfic plug in my laundry room. Gfci plugs are nationally required by code in the US and it is well commented on that these washers trip gfci plugs. I don’t see anywhere where LG has addressed this problem. This is installed in a brand new home with 400 amp service. Had LG certified tech out and he said we need a “higher rated gfci” but wasn’t clear what that meant. The washer draws ~10amps and it’s plugged into a 20amp circuit. Washer itself seemingly is good but what good is it if it stops running within the first 30 seconds.

[This review was collected as part of a promotion.] Solid, attractive, well-designed washer. Although there are a lot more settings than the one this replaced, it's easy to get to figure out how to get the best results. Much quieter than the old washer I had (which was not an LG). Like the feel of the controls, very intuitive. The clock is a nice touch and the ability to change the musical tones when the wash cycle is done. ThinQ has some useful features, such as notifying me via cellphone when the cycle is over. Like the turbowash feature. Since the door is dark glass, it would be nice to have an option to be able to illuminate the drum during the wash cycle. I'm not accustomed to having to wipe down the door and gaskets after every wash, but maybe I just didn't realize it should have been done with my old machine.

[This review was collected as part of a promotion.] I have been with another brand of appliances for the longest time and I was a bit scared to change and try different brand but I am very satisfied with my new LG dryer. It gets the job done and many more options to do. I can even control on my phone and also notifies me when the cycle is finished!!!! It’s just great!

Bought this after reading consumer reports, should have did further research. The bad is that this washer has a t lot of vibration, so much that it sways back and forth on the pedestal. Also everything is a setting that always puts it on a high spin so I can’t lower the spin setting when it’s in the ai mode. Here’s a thought, maybe make it so I can adjust the setting to my liking instead of being forced to use your pre set crap and then you don’t even have a customize mode where I can save my settings, very non user friendly and now I’m stuck with this.