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Customer reviews for 5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White for
5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White
4.3 out of 5 stars
stars
128 ratings128 reviews
  1. 5 stars73% (93)
  2. 4 stars9% (12)
  3. 3 stars5% (6)
  4. 2 stars6% (8)
  5. 1 star7% (9)
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Showing 71-80 of 128 reviews
Nov 30, 2023
Reviewer name: MPR51
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent performance!

[This review was collected as part of a promotion.] We made this purchase because of the good reviews and we are thoroughly impressed with it!

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
Feb 28, 2024
Reviewer name: RH 2024
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice complement to the laundry room

Love my new front loader set, all the options, the ease of use--they look amazing in my laundry room.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG Digital Care Team

Hello there, thank you for sharing your experience — we understand how much joy it brings when a new laundry set looks great and works beautifully. It’s wonderful to hear your LG 5.0 cu. ft. Mega Capacity Smart Front Load Washer WM6500HBA has been a stylish and functional addition to your laundry room. The combination of large capacity, intuitive options, and smart features is designed to make everyday laundry easier while elevating the space it’s in. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. LG Digital Care Team ^Rich #LifesGood ❤️

Jan 29, 2024
Reviewer name: GennyR
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I purchased the washer and dryer set. I enjoy the AI feature on both and it seems to be more efficient.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
Aug 8, 2023
Reviewer name: Hey19
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great washer

[This review was collected as part of a promotion.] I bought this a few weeks ago and am absolutely happy of the fastness and ease of the machine.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
Dec 1, 2023
Reviewer name: WM6500
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Sleek, modern, updated tech!

[This review was collected as part of a promotion.] Bought this a few weeks ago and love it! So sleek and easy-to-use!

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
Feb 23, 2024
Reviewer name: Mhr2008
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Terrible product

Washer has been in my house for three weeks and can’t run a load through. Already changed the control board and still doesn’t work

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG Digital Care Team

Hey there! We understand you've recently replaced the control panel and need further assistance. Let's help get your laundry sudsing again! Please send us a private message with your phone, mode, & serial number. We'd love to help pinpoint the issue and discuss resolution options with you! ^Chris

Nov 2, 2023
Reviewer name: Satisfied 76
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Large load capacity

I purchased this washer and find it to be superior. The size load and features are great. I would not hesitate to recommend this washer.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
Jun 9, 2024
Reviewer name: Aquaman71755
5 out of 5 stars
5 out of 5 stars review

Works like it should

[This review was collected as part of a promotion.] I have had this LG front loading washer for about 2-2 1/2 months now and it has performed like it should with no problems. The mobile app lets me know when the wash has finished and you can program custom cycles if you would like but for me excessive technology is not my cup of tea.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
Jul 11, 2025
Reviewer name: Emily
1 out of 5 stars
1 out of 5 stars review

Black Mould!

I bought this washer 15 months ago. I am so disappointed. We spent a lot of money on it and at the time it was one of the newest machines. Our washer is FULL of black mould, despite leaving the door open after every cycle, cleaning the filters, and the seal. It is so disgusting even after thoroughly cleaning it. It’s even in behind the seal where the metal drum is. I don’t even want to use it to wash my young children’s clothes. The seal needs to be fully replaced and cleaning behind properly. Of course, they make that difficult to do on my own and would have no other choice but to call a service tech.

Review from lg.com/ca
Helpful?2BXKH6O3JLSI16376959934
reply from LG CareQ

Hi there! We're really sorry to hear about the mold issues with your washer—that sounds very frustrating, especially when you’ve taken good care of it. We understand how important it is to have a clean and safe appliance for your family. Please send us your case number in a direct message or contact our LG CareQ Team at 1-888-542-2623 so we can arrange for a technician to assist with the seal replacement and proper cleaning. We’re here to help get this resolved for you.

Dec 8, 2024
Reviewer name: AWSK
1 out of 5 stars
1 out of 5 stars review

Terrible only cold water for rinsing

We bought the washer after 18 years of operation of the old LG washer. After spending so much money we have a washer that does not rinse cloths properly because it uses cold water for rinsing. This is terrible. Shame on you LG for producing crap like this.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG Social

Hey there! Thank you for bringing this to our attention. Your loyalty is greatly appreciated. We want you to be able to experience the joy of using your LG washer effortlessly, making laundry days a fun-filled affair! We recommend checking your cycle settings and inspecting hose connections. If these steps do not work for you, we would love to look into this further. Please private message us on social media @LGUSSupport with your contact information. We'll be more than happy to help you out! ^Joslyn