Hi, there. Thank you for sharing your experience with us. It’s wonderful to hear that you loved your LG Washer (WM6500HBA) model so much that you purchased it again after moving. This model is truly impressive with its TurboWash 360 technology that delivers a complete clean in under 30 minutes, and the AI Direct Drive system that optimizes wash motions for different fabric types. Its large capacity and energy efficiency make it a reliable choice for households, ensuring powerful performance and convenience every time. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

Hey there! Thank you for bringing this to our attention. Your loyalty is greatly appreciated. We want you to be able to experience the joy of using your LG washer effortlessly, making laundry days a fun-filled affair! We recommend checking your cycle settings and inspecting hose connections. If these steps do not work for you, we would love to look into this further. Please private message us on social media @LGUSSupport with your contact information. We'll be more than happy to help you out! ^Joslyn

We're glad you made the switch over to LG and you're expectations have been met! #LifesGood when you switch over to LG and discover their efficiency, quietness in operation, and larger capacity size in their washers! Please don't forget to perform the tub clean cycle as often as recommended by your owner's manual. Should you need support, don't hesitate to contact us. We're available via chat or phone support, the details of which can be found here: https://www.lg.com/us/support/contact

Hey there. We’re thrilled to hear you’re so satisfied with your washer and dryer! It’s great that the features, like remote control and reminders, are making your laundry experience so much easier. Thank you for choosing LG, and we’re excited to have you as a customer for life! If you ever need anything, we’re here to help! ^ Diego

Hi, Erica. Thank you for sharing your experience with LG Washer (WM6500HBA) model. We understand your concern about encountering recurring issues with your washer, especially when it's just under a year old, and you've already had multiple service visits. We strive to provide reliable, top-notch products and exceptional service that exceed our customer's needs. Given the ongoing issues with the dial and washer functionality, you can try a few steps before scheduling another service: Reset the washer, inspect the dial, and check for error codes. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-error-code-list--20150140270078. Since the washer is out of warranty, please reach out to us on social media @LGUSSupport. Our team will review your case and explore options to provide additional support or solutions to address these ongoing issues. ^Juvy

Hi there! Thank you for sharing your experience with your LG Washer. It would be convenient of having a peaceful and without hassle of doing the everyday laundry. We understand how important it is to have reliable appliance that function properly. We want you to have a good experience with your washing machine, so we'd love to take a look into your account further for you. If you require further assistance, please feel free to reach out to our LG CareQ Team at 1-888-542-2623. Have the model and serial number handy, as this will allow us to check the details to ensure more efficient information.

Hi there! Thank you for your question. Yes, the LG WM6500HBA washer should fit comfortably into a room with a depth of 59–60 inches, even when accounting for the 4-inch clearance needed for hoses and piping. We recommend a minimum of 4 inches behind the washer for proper installation, allowing space for water inlet hoses, the drain hose, and adequate airflow. With your room depth, you will have approximately 21–22 inches of additional space, which is more than enough for installation and ventilation. For detailed installation guidelines and to ensure a proper fit, please refer to the official product specifications and user manual on the LG website: https://www.lg.com/ca_en/laundry/washers/wm6500hba/ If you have any further questions, feel free to reach out!

Hi, there. Thanks for sharing your experience with the LG Washer (WM6500HWA) model. It’s great hearing that after a few months, it’s been such a wonderful upgrade for you. Strong cleaning performance paired with the convenience of phone notifications really does make laundry feel a lot smoother, and it’s awesome knowing those features are making a difference in your routine. This unit is designed to blend smart functionality with powerful washing, so it’s wonderful to hear it’s living up to that for you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Juvy