Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for 5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White for
5.0 cu.ft. Ultra Large Capacity Front Load Washer with TurboWash360™, TurboSteam and Wi-Fi Connectivity, White
4.3 out of 5 stars
stars
128 ratings128 reviews
  1. 5 stars73% (93)
  2. 4 stars9% (12)
  3. 3 stars5% (6)
  4. 2 stars6% (8)
  5. 1 star7% (9)
Sort by |
Showing 111-120 of 128 reviews
Sep 9, 2024
Reviewer name: LG washer product
5 out of 5 stars
5 out of 5 stars review

Good tech washing machines

[This review was collected as part of a promotion.] This washing machine is very good and it washed clothes very good. No complaints yet but I think it’s a good buy. The washer is soundless.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG

Hello! We’re glad to hear your LG Washing Machine is delivering such a smooth, quiet, and effective clean. When a washer runs soundlessly and gets the job done right, it really makes laundry day feel effortless. It’s great knowing you’re happy with your choice! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Aug 18, 2024
Reviewer name: MarkS527
5 out of 5 stars
5 out of 5 stars review

Nice washer, like the features with ThinQ app!

We have had our washer for a couple weeks, it is replacing another similar LG washer which was about 10 years old and was problem free. Replaced because we wanted an LG ventless heat pump dryer and this matches it.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG

Hello, Mark! What a great review to read. We’re excited to hear your LG Washer is settling in nicely and that your previous LG unit served you well for a full decade. Pairing it with the new LG ventless heat pump dryer sounds like a perfect match — both in performance and style! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Feb 1, 2025
Reviewer name: AJB81
4 out of 5 stars
4 out of 5 stars review

Sleek Smart Machine

I like the machine a lot. I do like the modern sleek look it cleans very well, the AI functionality works great. I do wish the knob used to Switched between cycles was a little sturdier, but not a huge deal. Overall, very happy with the machine.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG Digital Team

We’re so glad to hear you’re loving the sleek design and powerful AI functionality! 💡✨ It’s all about that perfect balance of performance and style. We totally get your feedback on the knob and appreciate you sharing—comfort and ease are key. Thanks for trusting us to elevate your experience. Here’s to more clean and effortless days ahead! 🧼^Anthony

Dec 13, 2024
Reviewer name: w3124
5 out of 5 stars
5 out of 5 stars review

review

[This review was collected as part of a promotion.] great machine, quiet, does good work. i would like more information on your products.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG Digital Care Team

Hi there, we understand and appreciate you taking the time to share your experience with the 5.0 cu. ft. Mega Capacity Smart Front Load ENERGY STAR® Washer with TurboWash® 360° and AI DD® Built‑In Intelligence, model WM6500HWA. It’s great to hear that the washer is performing quietly and delivering strong results — this model is designed for powerful cleaning with smart efficiency. Since you mentioned wanting more information, one helpful tip is to explore the AI DD® and TurboWash® 360° features in the settings menu, as they offer additional customization for different fabric types and load sizes. You can explore the full product details here: https://www.lg.com/us/washers/lg-wm6500hwa-front-load-washer If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich

Oct 20, 2024
Reviewer name: Boot15
5 out of 5 stars
5 out of 5 stars review

Great size drum for large loads.

[This review was collected as part of a promotion.] Very good washing machine. Large drum, will fit king quilts and mattress cover.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG

Hi, there. Thank you for sharing your experience with us. It’s great to hear how well your LG Washer (WM6500HBA) model is working for your home. This unit is designed with a large Ultra Large Capacity drum, making it ideal for bulky items like king‑size quilts and mattress covers while still delivering powerful cleaning performance. Its TurboWash 360 technology and AI Direct Drive help ensure efficient, fabric‑care‑focused washing with every load. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy

Aug 13, 2024
Reviewer name: LG Turbo
4 out of 5 stars
4 out of 5 stars review

Press and Go

[This review was collected as part of a promotion.] I am happy with the LG washer. No excessive knobs to press. Wonderful machine.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
Jan 18, 2025
Reviewer name: Clv_
5 out of 5 stars
5 out of 5 stars review

Great machine

Great machine. It cleans my clothes the way I need it to and I am able to control the machine from my phone which is a huge plus.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG Digital Team

Hey there—thanks for sharing! Truly a clean machine dream! 🧼✨ We're happy to hear your clothes are coming out just the way you like with your LG washer’s mega capacity and smart ThinQ controls. Convenience and clean clothes at your fingertips! 📱 If you ever need us, we're always available to help on social media @LGUSSupport! *Joseph

Jul 2, 2024
Reviewer name: MVP Washer
2 out of 5 stars
2 out of 5 stars review

Rusty

[This review was collected as part of a promotion.] Rust bucket. Rusted out after a year. Need a new one. Not LG.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG

Hi, there. We appreciate you leaving us a review on your LG Washer (WM6500HWA) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

Feb 17, 2024
Reviewer name: IsNotHappy
1 out of 5 stars
1 out of 5 stars review

Insanely loud spin cycle.

[This review was collected as part of a promotion.] Do not buy!  Spin cycle sounds like a black hawk helicopter inside your house.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG Digital Care Team

Hey there, black hawk down. Noises during the spin cycle can be caused by laundry becoming unbalanced in the drum, foreign objects stuck in the tub, or the washer not being level. Let's try a few tips that may help to resolve this. Identify the Problem. Firstly, you need to identify the source of the problem. Check the Load. An overloaded washing machine is a common cause of noise during the spin cycle. Level the Washing Machine. Check the Drum. If none of these tips prove helpful. We're always here to help resolve. Simply, send us a private message on social media using the handle @LGUSSupport with the serial/model and phone number. We're here where the red flags are waiting to help. ~Tanisha

Jan 26, 2025
Reviewer name: MikeCap
1 out of 5 stars
1 out of 5 stars review

DO NOT BUY

Washer is junk. Should not have purchased a washer and dryer from LG. You do not back your products.

Review from lg.com
Helpful?2BXKH6O3JLSI16376959934
reply from LG Digital Care Team

Hey there Mike! We want you to have the best experience with your LG washer, and we'd be more than happy to look into this further with you. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about what's happening with your washer, and we'll be ready to help! *Josh