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Sams Club
Member ratings & reviews for
Serta Perfect Sleeper Ashbrook 12" Eurotop Plush Mattress, Available in Twin, TwinXL, Full, Queen, King, California King

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Showing 11-20 of 290 reviews
Aug 28, 2019
Rick
2 out of 5 stars review

Verified Purchase

Just too hard for us

We expected a Eurotop Plush to not be so firm. As folks with 55 to 60 year old bones that side-sleep 50% of the night, we've been waking up with sore limbs for the past two weeks. Although we'll try to tough if out for the recommended 21 days before making a final decision, we fully anticipate needing to return this mattress.

Helpful?7FNDMNSD24M915946920960
Aug 10, 2020
Anonymous
3 out of 5 stars review

Verified Purchase

Questionable Construction

Five years ago, I purchased a Serta Perfect Sleeper "I Series." It has remained very satisfying. I therefore thought that this Serta Perfect Sleeper Ashbrook Eurotop Plus would also be of high quality for the guest room. Although it feels comfortable to lie upon, the quality of construction is very cheap in appearance. The cloth around the sides is very loose and buckled. The threads at the "foot" that join the side material are loose throughout the vertical 12 or 13 inches. Given these issues, I wonder how long the mattress will last...

Helpful?7FNDMNSD24M915946920960
Mar 22, 2020
Sandra
5 out of 5 stars review

Verified Purchase

Service from A thru Zzzzz

Excellent product. with the Serta Perfect Sleeper (Ashbrook Eurotop Plush Queen) mattress, I told my family that it's like sleeping on a cloud. It's good for my circulation. I can sleep again and thanks again.

Helpful?7FNDMNSD24M915946920960
Mar 5, 2020
Steph
4 out of 5 stars review

Verified Purchase

Pleased with Mattress

Great mattress at a good value. I already had existing Box Springs and when they placed the mattress it's a about a foot taller than what was on the bed before. But, my daughter likes the height. Very comfortable, plush top.

Helpful?7FNDMNSD24M915946920960
Sep 18, 2019
Laurie
4 out of 5 stars review

Verified Purchase

We bought this a month or so ago and are very pleased with it. It is very firm but that is what we were looking for. The backaches are gone which makes us very happy!

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Nov 23, 2020
Gary P
5 out of 5 stars review

Verified Purchase

Comfiest mattress ever

This feels amazing. And it's so easy to sleep on. Honestly you fall asleep easier on this mattress. My only complaint tho was that it took 4 months to arrive for me.

Helpful?7FNDMNSD24M915946920960
Mar 19, 2022
FK
4 out of 5 stars review

Verified Purchase

Good value

Everything about this mattress is pretty good so far, especially for the price. My only gripe is that its almost 2 inches narrower than our previous queen set and fixed bed frame.

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hi there. Thank you for taking the time to leave a review. We would like to learn more about your situation to assist you better. If you wouldn’t mind, please contact us at 1-877-399-9397. Thank you.

Nov 11, 2021
JBLA
5 out of 5 stars review

Verified Purchase

Super comfortable and great price

Bought this form my mom and she loves it. We paired it with the Members Mark Full Adjustable Base from Sams it they are both perfect together. You cant beat the price. She has had now for 3 weeks and no issues with either.

Helpful?7FNDMNSD24M915946920960
Jul 24, 2021
Joan
1 out of 5 stars review

Verified Purchase

Mattress

We ordered the same bed earlier this year and it's great. So we decided to order another, different size and the quality is definitely NOT the same. This time it was so soft and lumpy. ☹

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hello Joan, You’re right, this is unacceptable. We can’t imagine how this may have happened, but if you allow us the chance to speak with you, we would like to make this right. Please contact us at 1-888-240-1945. Thank you.

Apr 22, 2021
Enrique
3 out of 5 stars review

Verified Purchase

Nothing Plush about this Mattress.

This mattress is NOT plush soft. Id consider it medium firm at best. Try to lie on the mattress before you buy if possible. It's not a soft mattress.

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hi Enrique, thank you for taking the time to leave us a review. We are sorry to hear that you are less than satisfied with your Serta mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!