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Member ratings & reviews for
Serta Perfect Sleeper Ashbrook 12" Eurotop Plush Mattress, Available in Twin, TwinXL, Full, Queen, King, California King
4 out of 5 stars
stars
678 ratings290 reviews
  1. 5 stars59% (401)
  2. 4 stars15% (104)
  3. 3 stars6% (43)
  4. 2 stars4% (24)
  5. 1 star16% (106)

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Showing 1-10 of 290 reviews
Jul 22, 2019
Reviewer name: Kimmerdan
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great mattress. Added a memory foam topper.

This is a great mattress set, but don't let the word "plush" fool you. It is pretty firm. We purchased a 2-inch memory foam topper that makes it perfect for those who love a plush top mattress. It's nice to have the firm foundation with the soft topper.

Helpful?7FNDMNSD24M915946920960
Sep 7, 2019
Reviewer name: Cheri450
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Thank Goodness I purchased this mattress

I have needed to purchase a new mattress for over 2 years, but have been putting it off. Then I saw this mattress on sale, so I took the risk and purchased it and OMG am I glad I did. It is wonderful and just perfect for me. I am sleeping so much better. The delivery men were wonderful and so pleasant to deal with. They came in took my old mattress away and install the new one so quickly.

Helpful?7FNDMNSD24M915946920960
Mar 29, 2020
Reviewer name: Shad
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Price, Quality & Free Delivery... Homerun!

What a great deal and no hassle of going to a mattress store to have to deal or haggle with anyone. Fee delivery with plus membership and it's a quality brand name mattress for way less than casper/QVC and others! Very comfortable for not that much money...Homerun!

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hello, Thank you for your positive review on your new Serta mattress!

Aug 30, 2020
Reviewer name: joycer
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Firm but comfortable.

Nice mattress for the price we paid, 399.00 on sale. The mattress is firm but not hard. I'm realistic, if we paid for a more expensive mattress it would be lush and may last longer but we needed a new one in a hurry and during a pandemic you can't go try them out so we bought this one.

Helpful?7FNDMNSD24M915946920960
Sep 1, 2019
Reviewer name: Roguestiner
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

More firm than plush

Out of all Serta mattresses, We tried this mattress and enjoyed it in store with a broken in, however, The mattress we got was of no way near the size of the blush top and was hard as a born. We know it takes time to break in a mattress, however this mattress seem to none at all something or feel plush. Within the first week, the hip & back pain was too much, we had to send it back. The return process wasn't easy, but it got done. Bottom line, this mattress' description is no where near what it actually provides. Was disappointed, but thankful it wasn't expensive. You get what you paid for. I don't recommend for those who need a “cloud” to sleep on and extra plus. It's a firm mattress and most people don't mind that.

Helpful?7FNDMNSD24M915946920960
Jul 1, 2019
Reviewer name: Theresa
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Not so soft

I am a little disappointed with this mattress. The reviews talked about how soft and comfortable the mattress was, but I disagree. It is on the firm side. At the store it seemed soft enough but I now need to buy a memory foam pad to place on top of this mattress.

Helpful?7FNDMNSD24M915946920960
Aug 10, 2020
Reviewer name: Anonymous
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Questionable Construction

Five years ago, I purchased a Serta Perfect Sleeper "I Series." It has remained very satisfying. I therefore thought that this Serta Perfect Sleeper Ashbrook Eurotop Plus would also be of high quality for the guest room. Although it feels comfortable to lie upon, the quality of construction is very cheap in appearance. The cloth around the sides is very loose and buckled. The threads at the "foot" that join the side material are loose throughout the vertical 12 or 13 inches. Given these issues, I wonder how long the mattress will last...

Helpful?7FNDMNSD24M915946920960
Aug 28, 2019
Reviewer name: Rick
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Just too hard for us

We expected a Eurotop Plush to not be so firm. As folks with 55 to 60 year old bones that side-sleep 50% of the night, we've been waking up with sore limbs for the past two weeks. Although we'll try to tough if out for the recommended 21 days before making a final decision, we fully anticipate needing to return this mattress.

Helpful?7FNDMNSD24M915946920960
Apr 3, 2020
Reviewer name: Emily
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Very concerned about the immediate signs of wear!

Within just two nights of sleeping on this king mattress, it developed “dips” where we lay that are totally visible even with the bed made. At first I thought maybe we needed to “weigh down the over-fluffed middle” a bit, but that hasn't worked. It looks like a years-old mattress immediately. Very disappointed, and unexpectedly so, as we bought the queen size of this mattress last year and were very pleased.

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hi Emily, all Serta mattresses are part of the 100% member satisfaction policy so you can return for a replacement or a refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Mar 22, 2020
Reviewer name: Jd
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Sleepless

Unfortunately this mattress did not meet our needs. If only one person would be using it, it would be comfortable. However, with two people, we both sank to the middle as the edges are very firm but the middle is softer. (We are average sized adults too.) After trying it for two nights we will be returning it.

Helpful?7FNDMNSD24M915946920960
reply from Serta Team

Hello Jd, we are sorry about your experience with your Serta mattress. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!