We want you to have a hassle-free experience with your fridge, Tarog6. Let's get this taken care of. Here are steps to take when replacing your fridge's filter and resources to follow if it leaks. Please click the links and hyperlinks and watch the embedded video for tips. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Water leaks in a Samsung refrigerator (Please choose where the leak is coming from): https://www.samsung.com/us/support/troubleshooting/TSG01001852/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147519847, to help our team pull up your information when you message us. Have a great day. -John

Hello there, We understand how you feel about the flood caused by changing the water filter on your refrigerator. Let us help you. We shared a video link below for guidelines on replacing the water filter on your refrigerator that could help. Please watch the video fully. Changing the water filter on your Samsung refrigerator | Samsung US https://www.youtube.com/watch?v=okAfV86M0iw We'd be delighted to speak with you to provide further assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148356111) to help our team pull up your information when you message us. Thank you. -Kimberly

Hi SeanE, We can feel your disappointment with this water filter. We are here to help you. We would like to speak to you directly to gather additional information and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148991571), to help our team pull up your information. Have a great day! ^Rodel