Your patience matters to us regarding what you are experiencing with your fridge, peterehat. Let's get this taken care of. Please see the links and hyperlinks for helpful tips on resetting your fridge's water filter light and fixing your water pitcher. Replace the water filter in your Samsung refrigerator (See reset the water filter light): https://www.samsung.com/us/support/answer/ANS00060149/ Autofill water pitcher doesn't fill: https://www.samsung.com/us/support/troubleshooting/TSG01201488/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146360157) to help our team gather your information. Have a great day. -John

We understand the water filter's significance. Let's get you the help you need, James. We recommend following the proper steps to replace the water filter to get fresh and filtered water. Please head over to the link below for a more in-depth guide. Learn more by visiting the instructional video and the hyperlinks. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147469928, to help our team pull up your information. Have a great day! ^Chrystel

Hi Vinsk, We appreciate you sharing your experience purchasing a water filter. We are here to help you. You may purchase a water filter from our authorized distributor for Samsung parts and accessories on an individual basis at the link below. https://samsungparts.com/products/haf-qin-exp Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147311111, which will help our team pull up your information. ^Rainly

We appreciate you informing us about the filter. Let's share with you the water filter replacement guide, Mark. We recommend visiting this guide for the proper instructions in replacing the water filter. Replace the water in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146238191, to help our team pull up your information. Have a great day! ^Chrystel

Thank you Pamam for sharing your experience in replacing your Samsung water filter. We are glad that we could make this right by sharing the troubleshooting link for the filter light will not turn off. Reset the water filter light: https://www.samsung.com/us/support/answer/ANS00060149/ To better assist you with your water filter replacement, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (76696680) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Your convenience with the water filter matters to us. Let's get this sorted out, Nilss. We recommend browsing this link to help determine the leaks from the water filter. Kindly visit the embedded link for additional help. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147453860, to help our team pull up your information. Have a great day! ^Chrystel