We'd like to better understand your experience with the water filter authentication app, Scabdidly, and explore ways we can assist. Please reach out to us through one of the support channels below and provide reference number (1152781387) for prompt assistance. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) We hope to hear from you soon. Glaiza Samsung Care

Hi there, We understand how you feel about your overall experience with the water filter. We want to speak to you directly to know the refrigerator model and see what options we can offer to help you. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151433588) when you message us so our team can retrieve your information. Thank you. -Camille

Larissa, thank you for your review of our water filter. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. ^Camille

Hi Samson, We understand your frustration with your son getting a cut while opening the water filter. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151968863) to help our team pull up your information when you message us. Thank you. -Ricardo

Hi Brian, \n\nThank you for bringing this to our attention. We truly appreciate your feedback regarding the compatibility information. Samsung is constantly working to improve and update our resources to ensure accuracy and provide a better customer experience. \n\nWe’d like the opportunity to assist you further and provide guidance on the best next steps. Please don’t hesitate to contact us through the following channels: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150941504) to help our team pull up your information. \n\nThank you. \n\n^Camille

Hi Cher, We value the time you spent sharing your thoughts about your Samsung refrigerator. You can help keep your refrigerator running smoothly by doing a few quick checks and routine adjustments. Making sure the unit has consistent power, such as confirming the interior lights turn on and the home circuit breaker is set correctly. For the ice maker, maintaining good household water pressure and replacing the water filter on schedule can help promote steady ice production and clear, well‑formed ice. Occasional checks of the ice bucket and components can also help ensure everything continues to work as intended. Samsung refrigerator has no power https://www.samsung.com/us/support/troubleshoot/TSG10003903/ Samsung ice maker is not working https://www.samsung.com/us/support/troubleshoot/TSG10002387/ If you’d like us to take a closer look or need additional assistance, please reach out using one of the options below and include your reference number 1152300586 so our Samsung Care team can locate your details quickly: Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Thank you for your feedback. Meneleo Samsung Care

Hi there, Sharing your honest review of your water filter experience is essential. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Kimberly