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Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter for
Samsung Genuine HAF-QIN 2 Pack Water Filter
3.7 out of 5 stars
stars341 ratings341 reviews
  1. 5 stars57% (193)
  2. 4 stars10% (33)
  3. 3 stars4% (14)
  4. 2 stars6% (21)
  5. 1 star23% (80)

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Showing 1-10 of 341 reviews
Oct 16, 2025
MeowMeow
5 out of 5 stars review

No problem installing filet

I've had my samsung bespoke for a few years. I get the water filters automatically sent. I was worried when I first got the fridge bc of so many complaints about the water filter. I have never, ever had a problem installing the filter. The water always tastes great.

Review from Samsung US
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Jan 19, 2026
DebbieC
5 out of 5 stars review

Samsung fridge cool factor

[This review was collected as part of a promotion.] Love the beverage center. I can grab a drink or water easily. The door is much easier to open then the full fridge door. So convenient. Plus the comments I get on how cool a feature it is. I also love all the door panel options I had to choose from.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
May 20, 2026
Agus
5 out of 5 stars review

Exactly What I Needed

[This review was collected as part of a promotion.] This filter was exactly what I needed for my refrigerator. It fit perfectly and was very easy to install. Water tastes clean and fresh. I know there is a ton of copies out there, but I always feel it is a safe bet going with the original from the manufacturer. No complaints so far, and none to be expected. PRO TIP: Make sure that you turn off your water line so that you have a clean installation and avoid any mess. Leaving water behind in the filter area will cause mold to grow and you will be very unhappy the next time you have to replace your filter.

Review from Samsung US
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May 20, 2026
Mary
5 out of 5 stars review

Good filter

[This review was collected as part of a promotion.] I am very satisfied with the HAF-QIN Refrigerator Water Filter. The installation process was quick and easy, and it fit my refrigerator perfectly without any issues. Since replacing the filter, the water tastes fresh, clean, and much better than before. What I appreciate most is the reliable performance and the noticeable improvement in both water and ice quality. It gives me confidence that my family is drinking cleaner water every day. The filter also lasts a long time and provides great value for the price.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
May 20, 2026
Shopper1000
4 out of 5 stars review

Authentic

[This review was collected as part of a promotion.] It does filter the water well, I noticed that when our water is kind of brown at times. But I still have to clean the water pitcher weekly, it gets kind of slimy by the seventh day. The water flow is good. I wouldn't say it's very easy to install it but that's not their fault, it's the way the refrigerator is built. The filter lasts 6 months but the price is too high in my opinion. It's authentic, there are instructions in the box on how to check it.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Nov 26, 2025
Anonymous
1 out of 5 stars review

Worthless

This filter will not work with the Bespoke french door fridge. EVERY time I've replaced it, the filter housing breaks. I'm awaiting the cost and service appointment since it is now outside the one year warrant. I cannot believe Samsung is not standing behind this awful product. User beware. If you have a Bespoke french door fridge with beverage center, you're likely to break your fridge replacing with the EXACT same filter.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hi there, We understand how you feel about your overall experience with the water filter. We want to speak to you directly to know the refrigerator model and see what options we can offer to help you. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151433588) when you message us so our team can retrieve your information. Thank you. -Camille

Jan 30, 2026
Samson
1 out of 5 stars review

Terrible packaging

Can Samsung really not come up with better packaging?? My teenage boy got a cut a few weeks ago trying to open it. I am surprised nobody has sued yet.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Samsung Care

Hi Samson, We understand your frustration with your son getting a cut while opening the water filter. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1151968863) to help our team pull up your information when you message us. Thank you. -Ricardo

Feb 23, 2026
Larissa
1 out of 5 stars review

Samsung Water Filter Test — No Real Change

I compared tap water and filtered water using a TDS meter. Tap water measured 122 ppm and filtered water 130 ppm. Based on these results, I couldn't see any improvement with the filter, since the mineral levels were basically the same.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Larissa, thank you for your review of our water filter. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. ^Camille

Oct 6, 2025
Brian
1 out of 5 stars review

Poor compatibility guide

The website says this is the one for an RS25H5111**. I have an RS25H5111SR. It doesn't fit. This filter is square and the slot in mine is round. This needs to be corrected.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hi Brian, \n\nThank you for bringing this to our attention. We truly appreciate your feedback regarding the compatibility information. Samsung is constantly working to improve and update our resources to ensure accuracy and provide a better customer experience. \n\nWe’d like the opportunity to assist you further and provide guidance on the best next steps. Please don’t hesitate to contact us through the following channels: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150941504) to help our team pull up your information. \n\nThank you. \n\n^Camille

Nov 3, 2025
Anonymous
1 out of 5 stars review

Bad packaging and dangerous plastic

The packing is absolutely awful and can cut you. Fit is ok . Need to filter a gallon before it's any good

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hi there, Sharing your honest review of your water filter experience is essential. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Kimberly