Hello Thomas Lee, We understand how frustrating it can be when replacing the water filter feels difficult, especially when videos make it look easy. We’re here and willing to help. Samsung constantly works to improve the ease of using our appliances, including water filter replacement. For step-by-step instructions, please follow the guide below: How to replace the water filter in a Samsung refrigerator https://www.samsung.com/us/support/answer/ANS10005090/ If you continue to experience difficulty, please contact us so we can review your situation and provide further assistance. You may reach us at the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152106995), so our team can pull up your information. Thank you! ^Joshua

Hi lptr, Seeing water collect inside your refrigerator right after installing the filter is not the experience you expect, and we understand how concerning that can be. A leak like this is often related to how the filter is seated or fitted. For the best fit and safe installation, working with a professional installer can help ensure everything is set up correctly. You may check the link below for more information: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter If the issue continues after trying the steps above, please reach out to us through any of the support options below so we can further assist: 1. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Facebook Messenger: https://m.me/samsungsupport 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide this reference number (1152550983) when you reach out so our team can retrieve your information. Samsung values your business. Geraldine Samsung Care

Dear MRS AGB, We went over your review of your Samsung water filter, focusing on what you mentioned about the water flavor. A new water filter may temporarily affect taste if it hasn’t been fully flushed. Running a few gallons of water through it can help clear any trapped air or loose particles. You can explore the full guide here: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad Please keep this reference number for your records: 1152604166. For additional support, you can contact us using the channels listed below: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Your effort in sharing this with us and staying engaged means a lot. Rachel Samsung Care