Adan, we understand the frustration regarding the filter replacement process. We are here to help. Here are simple steps for tips and tricks on replacing your water filter. Please choose "Replacing the water filter (HAF-CIN and HAF-QIN filter)." Kindly watch the video for more details. After changing your water filter, please select "Resetting the water filter light." Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147075345) to help our team pull up your information. Have a great day. ^Camille

Hi there, We prioritize meeting our customers' expectations by ensuring our products are delivered as advertised. We want to speak to you directly to provide support and see what options we can offer to make things right about the water filter you purchased. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146989308, to help our team pull up your information when you message us. Have a great day. -John

Hello, We know how much you want to know what Samsung water filters filter out. Let us help. Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards. We have provided the link with information about what a water filter filters. Browse the guide until the "Water filter standards" section. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146593802) to help our team pull up your information when you message us. Thank you. -Angelica

Hi there, We can feel your dissatisfaction with the water filter and the fridge. We are here to help you with it. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147156266), to help our team pull up your information. Have a great day! ^Rodel

Good day, We are here for you anytime. For the best results in your drinking water, we recommend using a compatible, genuine water filter for your fridge. We want to speak to you directly to provide support. Please feel free to get back to us via the following options with your fridge's model number so we can validate what filter model will work: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146966159, to help our team pull up your information when you message us. Have a great day. -John

Hello Rex1, Thank you for reaching out regarding your experience with the Samsung HAF-QIN filter. I understand you're concerned about the high TDS (Total Dissolved Solids) reading, especially after replacing the filter and bleeding the system. It's important to note that the Samsung HAF-QIN filter is designed for Samsung water filters to meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals., but it may not reduce TDS levels to the extent that a reverse osmosis (RO) system does. RO systems typically produce much lower TDS readings, operating on a different filtration principle designed specifically for TDS reduction. Please see more details for the water filter in the link below. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147570268) to help our team gather your information. Have a great day. ^Charles

Hi there, Thank you very much for your observation of our water filter. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG) Have a great day. ^Camille

Hi Jsjjane, Our team appreciates your patience as you deal with the issue you're experiencing with your refrigerator showing that you need to replace the water filter again. We can help you. Please take time to check these links for a possible fix. Replacing the water filter in your refrigerator (please select "reset the water filter light"): https://www.samsung.com/us/support/answer/ANS00060149/ Changing the water filter on your Samsung refrigerator | Samsung US: https://www.youtube.com/watch?v=okAfV86M0iw Should you need assistance in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe. -John

Hi Andy, We understand how you feel and we are here to provide the information that you need. The water filter should be replaced every 6 months or after it has been used for 300 gallons of water. You can check the link below if you wish to purchase a replacement filter. https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-2-pack-haf-qin-2p-exp/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147111290), and it will help our team pull up your information. ^Rodel

Hello Jinro. Thank you for sharing your thoughts and opinions about the water filter packaging to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145311042) to help our team pull up your information. Have a great day. ^Charles