Hi there, We are available to help you at any time. Please expound on what you are trying to do on the website so that we can provide the necessary support. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146984407, to help our team pull up your information when you message us. Have a great day. -John

Hi John, We know how important the water filter is in our refrigerators. Let us help you. The Samsung water filters meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals. It would also be great if we could talk to you directly and gather more information about your concern. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147375443, which will help our team pull up your information. ^Rainly

That's good. If you do ever run into any problems. We will always be here to help. ^Pat

Hi there, Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. -Ernest-

Greetings, All we want is to get you assisted with your water filter. Below is a link to help you fit your water filter in your refrigerator. Replacement filter doesn't fit in your refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -John

We want you to have the best experience with your refrigerator, Palvo. Let us help you with its water filter. The frequency of the water filter replacement depends on the quality of the water in your area and the amount of water you dispense. For tips, click the link and hyperlinks and watch the instructional video. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146983534, to help our team pull up your information when you message us. Have a great day. -John

Hello, We understand that having bad-tasting water can be disappointing. Let us help. Below is the troubleshooting link to help when the water from the dispenser tastes bad. Browse the guide until the "If the water from your dispenser tastes bad" section to learn more. We also suggest checking the attached hyperlink about replacing the water filter. Water from the dispenser is warm or tastes bad: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149331898) to help our team pull up your information when you message us. Thank you. -Angelica