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Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter for
Samsung Genuine HAF-QIN 2 Pack Water Filter
3.7 out of 5 stars
stars341 ratings341 reviews
  1. 5 stars57% (193)
  2. 4 stars10% (33)
  3. 3 stars4% (14)
  4. 2 stars6% (21)
  5. 1 star23% (80)

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Showing 331-340 of 341 reviews
Apr 12, 2022
Noel
5 out of 5 stars review

Water Filter

water filter was very easy to install.. no issues!

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Dec 11, 2024
FOXIE
5 out of 5 stars review

NO PROBLEM

Excellent filtersand easy to replace. I would highly recommend.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Jun 7, 2024
mebbbn
1 out of 5 stars review

horrible

Sucks bbnnn,mkmoi7jjjhhhhhjjggffuhhvvhjhbbbjnbn b bbvmnh

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Samsung Care

Greetings! It's disheartening when a product you rely on doesn't perform as expected, especially when it's something as important as a water filter. We wish to help wherever we can with your experience with the water filter, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147214192 to help our team pull up your information. Leo

Sep 22, 2024
Jody
1 out of 5 stars review

Filter change

I agree with other customers that the packaging is way to difficulty to open and cut my fingers!!!.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Jody, thank you for sharing your observation about how difficult it is to unpack the packaging of our water filter. Rest assured that this will be forwarded to our development team for future improvements. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. -John

Mar 29, 2023
George
5 out of 5 stars review

Ease of change and good technology

This filter is easy to change. I have it delivered on the auto plan and that is very convenient.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Nov 8, 2023
Thunder
1 out of 5 stars review

Is it safe?

Authentication tag did not work. No instructions on what to do. Nor if is safe to use?

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Thunder, we want you to ensure your water filter is safe. Let us help you with this. Authenticating your water filter is easy; here is a guide to help you. 1) Detach the Authentication Tag from the filter. 2) Place the Tag over the back of the provided magnet. For more details, please check this link on the official product page of the water filter. Please choose benefits under " Genuine Samsung Filters." HAF-QIN https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-haf-qin-exp/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146507405) to help our team pull up your information. Have a great day. ^Camille

May 26, 2025
REVEIWER123
1 out of 5 stars review

disgusting

Horrible its so bad my water tasted liked the sea and was foggy dont buy

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Samsung Care

Hello, We understand that having bad-tasting water can be disappointing. Let us help. Below is the troubleshooting link to help when the water from the dispenser tastes bad. Browse the guide until the "If the water from your dispenser tastes bad" section to learn more. We also suggest checking the attached hyperlink about replacing the water filter. Water from the dispenser is warm or tastes bad: https://www.samsung.com/us/support/troubleshoot/TSG10003791/#water-from-the-dispenser-is-warm-or-tastes-bad If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149331898) to help our team pull up your information when you message us. Thank you. -Angelica

Dec 12, 2022
max 13
4 out of 5 stars review

great features

We bougth is good an easy conection excellent products

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Mar 22, 2025
dingding
1 out of 5 stars review

scam

Was very difficult to cancel the subscription . Strongly suggest you do not sign up

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hello there, We would love to discuss your subscription cancelation difficulties to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148654397) to help our team pull up your information when you message us. Have a great day. ^Charles

Jan 28, 2024
Texas Red
3 out of 5 stars review

Everything but the ice and buttons font work.

My water filter light won't shut off. Is it because I've been using off brand filters ?

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Samsung Care

Greetings, We understand how essential it is to have a water filter in our Samsung refrigerator. We'd love to help you. Kindly see the link below for the steps to reset the water filter light. Please click on all the embedded words inside the article if needed. https://www.samsung.com/us/support/answer/ANS00060149/ Also, we strongly recommend using the Samsung water filter in your refrigerator. To help you with your fridge-related issues, we would like to speak with you directly and obtain more information, such as the model number of your Samsung refrigerator. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146787672, which will help our team pull up your information. ^Rainly