We appreciate you for letting us know about this experience. Let's aid you with this, Dana. We recommend browsing through our Samsung website to see our available water filters. Please refer to the link below. Samsung Water Filters: https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Water+Filters For added reference, I have also shared FAQs on how to track or place an order. Frequently Asked Questions: https://order-help.us.samsung.com/ Should you require further assistance logging into your Samsung Account, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148432395, to help our team pull up your information. Have a great day! ^Chrystel