Dear Samsung Client, To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern. ^Rainly

Jody, thank you for sharing your observation about how difficult it is to unpack the packaging of our water filter. Rest assured that this will be forwarded to our development team for future improvements. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. -John

Hello there, We would love to discuss your subscription cancelation difficulties to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148654397) to help our team pull up your information when you message us. Have a great day. ^Charles

Hi Donz, Your review is much appreciated about the water filter. You need a clean water filter to get fresh, filtered water. We recommend that you replace the water filter every six months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. The below link is about "Replace the water filter in your Samsung refrigerator": https://www.samsung.com/us/support/answer/ANS00060149/ I also shared this video about "Changing the water filter on your Samsung refrigerator": https://www.youtube.com/watch?v=okAfV86M0iw Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. Melardo

We appreciate you for letting us know about this experience. Let's aid you with this, Dana. We recommend browsing through our Samsung website to see our available water filters. Please refer to the link below. Samsung Water Filters: https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Water+Filters For added reference, I have also shared FAQs on how to track or place an order. Frequently Asked Questions: https://order-help.us.samsung.com/ Should you require further assistance logging into your Samsung Account, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148432395, to help our team pull up your information. Have a great day! ^Chrystel