We appreciate you sharing this experience with the water filter. Let's help you with this, Merluis. We recommend browsing this link to help determine which steps to take when water leaks occur. Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter For added reference, I have shared this link for instructions on properly replacing the water filter. This is also to prevent any water leaks and water damage. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146314792, to help our team pull up your information. Have a great day! ^Chrystel

Hi there, We can feel your dissatisfaction with the water filter and the fridge. We are here to help you with it. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147156266), to help our team pull up your information. Have a great day! ^Rodel

Your observation about your refrigerator is greatly valued. We are here to put it back on track. Relieving the water pressure when replacing your refrigerator's water filter will help install it easily. Please check these links for helpful details. Replacement filter doesn't fit in your refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01109722/ You can also refer to this youtube video for additional tips. Changing the water filter on your Samsung refrigerator | Samsung US: https://www.youtube.com/watch?v=okAfV86M0iw Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -John

Adan, we understand the frustration regarding the filter replacement process. We are here to help. Here are simple steps for tips and tricks on replacing your water filter. Please choose "Replacing the water filter (HAF-CIN and HAF-QIN filter)." Kindly watch the video for more details. After changing your water filter, please select "Resetting the water filter light." Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147075345) to help our team pull up your information. Have a great day. ^Camille

Hello, We know how much you want to know what Samsung water filters filter out. Let us help. Samsung's water filters are Carbon Filters rated for the NSF/ANSI 42, NSF/ANSI 53, and NSF/ANSI 401 standards. We have provided the link with information about what a water filter filters. Browse the guide until the "Water filter standards" section. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146593802) to help our team pull up your information when you message us. Thank you. -Angelica

Hi there, Thank you very much for your observation of our water filter. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG) Have a great day. ^Camille

Hello Jinro. Thank you for sharing your thoughts and opinions about the water filter packaging to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145311042) to help our team pull up your information. Have a great day. ^Charles

Hi Jsjjane, Our team appreciates your patience as you deal with the issue you're experiencing with your refrigerator showing that you need to replace the water filter again. We can help you. Please take time to check these links for a possible fix. Replacing the water filter in your refrigerator (please select "reset the water filter light"): https://www.samsung.com/us/support/answer/ANS00060149/ Changing the water filter on your Samsung refrigerator | Samsung US: https://www.youtube.com/watch?v=okAfV86M0iw Should you need assistance in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe. -John