Adan, we understand the frustration regarding the filter replacement process. We are here to help. Here are simple steps for tips and tricks on replacing your water filter. Please choose "Replacing the water filter (HAF-CIN and HAF-QIN filter)." Kindly watch the video for more details. After changing your water filter, please select "Resetting the water filter light." Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147075345) to help our team pull up your information. Have a great day. ^Camille

Hi Andy, We understand how you feel and we are here to provide the information that you need. The water filter should be replaced every 6 months or after it has been used for 300 gallons of water. You can check the link below if you wish to purchase a replacement filter. https://www.samsung.com/us/home-appliances/home-appliances-accessories/refrigerators/haf-qin-refrigerator-water-filter-2-pack-haf-qin-2p-exp/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147111290), and it will help our team pull up your information. ^Rodel

Hi Jsjjane, Our team appreciates your patience as you deal with the issue you're experiencing with your refrigerator showing that you need to replace the water filter again. We can help you. Please take time to check these links for a possible fix. Replacing the water filter in your refrigerator (please select "reset the water filter light"): https://www.samsung.com/us/support/answer/ANS00060149/ Changing the water filter on your Samsung refrigerator | Samsung US: https://www.youtube.com/watch?v=okAfV86M0iw Should you need assistance in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe. -John

Hello Rex1, Thank you for reaching out regarding your experience with the Samsung HAF-QIN filter. I understand you're concerned about the high TDS (Total Dissolved Solids) reading, especially after replacing the filter and bleeding the system. It's important to note that the Samsung HAF-QIN filter is designed for Samsung water filters to meet NSF/ANSI standards 42, 53, and 401, ensuring a reduction in various contaminants from your drinking water, including chlorine, lead, mercury, and emerging contaminants like pharmaceuticals., but it may not reduce TDS levels to the extent that a reverse osmosis (RO) system does. RO systems typically produce much lower TDS readings, operating on a different filtration principle designed specifically for TDS reduction. Please see more details for the water filter in the link below. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147570268) to help our team gather your information. Have a great day. ^Charles

Hi Donz, Your review is much appreciated about the water filter. You need a clean water filter to get fresh, filtered water. We recommend that you replace the water filter every six months. The refrigerator's water filter light will let you know when those six months are up and should be reset after changing the filter. The below link is about "Replace the water filter in your Samsung refrigerator": https://www.samsung.com/us/support/answer/ANS00060149/ I also shared this video about "Changing the water filter on your Samsung refrigerator": https://www.youtube.com/watch?v=okAfV86M0iw Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. Melardo

Dear Samsung Client, To better assist you with this issue, please contact the Samsung customer service department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern. ^Rainly

We appreciate you for letting us know about this experience. Let's aid you with this, Dana. We recommend browsing through our Samsung website to see our available water filters. Please refer to the link below. Samsung Water Filters: https://www.samsung.com/us/home-appliances/home-appliances-accessories/all-home-appliances-accessories/?key_features=Water+Filters For added reference, I have also shared FAQs on how to track or place an order. Frequently Asked Questions: https://order-help.us.samsung.com/ Should you require further assistance logging into your Samsung Account, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148432395, to help our team pull up your information. Have a great day! ^Chrystel