Hi Oreo, Thank you for taking the time to leave this review. We understand that you're having challenges when replacing the water filter on the fridge. Here are some links to help you replace the water filter. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Replacing the water filter on your built-in Chef Collection refrigerator https://www.youtube.com/watch?v=ADl9sxfPADE Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Charles

Hi there, We understand how disappointing it is when your expectations are not met when processing your water filter subscription on our website. We want to speak with you directly to offer support and give you a walkthrough to process your subscription. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147496280, to help our team pull up your information when you message us. Have a great day. -John

Hi there, We truly understand how you feel regarding this filter. We are here to help you in any way possible. The water filter plays an important role in making the water that goes inside the fridge to be clean. Our team is currently looking for options on how to improve our service and we will take this into consideration. We want to thank you for bringing this up and we appreciate your time. Should you need support in the future, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147179066), and it will help our team pull up your information. ^Rodel

Hi SeanE, We can feel your disappointment with this water filter. We are here to help you. We would like to speak to you directly to gather additional information and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148991571), to help our team pull up your information. Have a great day! ^Rodel

Hello KeKe, Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung HAF-QIN Refrigerator Water Filter (2-Pack). We are saddened that you have issues with your Refrigerator, especially since the water filter causes leaks and damages your floor. The experience is not what we want for our valued clients. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future. To help you with this, I am providing these links to guide you on the issue. Changing the water filter on your Samsung refrigerator | Samsung US https://www.youtube.com/watch?v=okAfV86M0iw How to prevent and stop water leaks from your refrigerator | Samsung US https://www.youtube.com/watch?v=uU6XADBosVo If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: Thank you for choosing Samsung. Have a great day. ^^Ross

Hello there, We understand how you feel about the flood caused by changing the water filter on your refrigerator. Let us help you. We shared a video link below for guidelines on replacing the water filter on your refrigerator that could help. Please watch the video fully. Changing the water filter on your Samsung refrigerator | Samsung US https://www.youtube.com/watch?v=okAfV86M0iw We'd be delighted to speak with you to provide further assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148356111) to help our team pull up your information when you message us. Thank you. -Kimberly

Hello! Here's a troubleshooting link that'll help resolve your concerns https://bit.ly/2F3qmzU ^Ty

We want you to have a hassle-free experience with your fridge, Tarog6. Let's get this taken care of. Here are steps to take when replacing your fridge's filter and resources to follow if it leaks. Please click the links and hyperlinks and watch the embedded video for tips. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Water leaks in a Samsung refrigerator (Please choose where the leak is coming from): https://www.samsung.com/us/support/troubleshooting/TSG01001852/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147519847, to help our team pull up your information when you message us. Have a great day. -John