Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter forMember photos
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Beware of water filter not fitting in refrigerator
Referenced my refrigerator RF23M8070SG and bought the Samsung brand HAF-QIN FILTER AS DIRECTED. Water filter doesn’t fit in properly and will not seat as it should. Waste of money.
Hi there, I understand where you're coming from. Let's help you with this. I have shared the link below for instructions on how to place the water filter on the refrigerator properly. Also, kindly watch the YouTube video for further reference. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us as soon as possible via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146826012, to help our team pull up your information. Have a great day! ^Chrystel
Filter - 10 / Package 0
I assume it does its job. However this was the most difficult package to open. Scratched up my hands trying to get it out of the plastic. Are you vying for some sort of award for the hardest package to open? If so, you win!
easy to change
filter arrived in 2 days. very easy to change. love the subscribe feature so that i dont even need to worry about finding it and purchasing it again. it will just come when it needs changing and it saves me money!
Filter ok, but red light will not turn off
Water filter appears to fit fine but reset light will not turn off. Followed all instructions and still won't turn off. You shouldn't have to spend hours on this.
Hello there, We would love to discuss your fridge model to determine how we can best assist you. Please see the link for the additional steps on resetting the water filter light. Resetting the water filter light https://www.samsung.com/us/support/answer/ANS00060149/ Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147632207) to help our team pull up your information when you message us. Have a great day. ^Charles
Horrible filter
I bought the filter a few weeks ago and the water tastes horrible. I ran water through the filter several times and still the same. The old filter made the water taste way better. Anyway to get a refund?
We understand the water filter's significance. Let's get you the help you need, James. We recommend following the proper steps to replace the water filter to get fresh and filtered water. Please head over to the link below for a more in-depth guide. Learn more by visiting the instructional video and the hyperlinks. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147469928, to help our team pull up your information. Have a great day! ^Chrystel
Easy install!!
I installed this filter last week on a 4-door refrigerator and it installed very easily with no leaks at all. I turned off the water first and everything went very smoothly. Good product and our water tastes great.
Do not get moneys worth.
our water starts to taste unappealing when the filter needs to be changed. ive never had one last 6 months. this one lasted 38 days. definitely not worth the money.
Hello Jeanna, Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter Just to give you an insight about our product. WATER FILTERS Provides you with the following benefits High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment Removes up to 80% more contaminants than other leading compatible filters Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health For your concern here are some troubles shooting steps available about your water filter. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Incase you will be needing a new filter in the future you may purchase it using this link: https://www.samsungparts.com/Default.aspx For any other concern you may reach us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144495927 ^^RossHello Jeanna, Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter Just to give you an insight about our product. WATER FILTERS Provides you with the following benefits High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment Removes up to 80% more contaminants than other leading compatible filters Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health For your concern here are some troubles shooting steps available about your water filter. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Incase you will be needing a new filter in the future you may purchase it using this link: https://www.samsungparts.com/Default.aspx For any other concern you may reach us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144495927 ^^Ross
Great filter, but horrible packaging!
Great filter, but it is extremely hard to open and cut through the hard plastic. I have cut my hand a few times trying to pry it open after cutting through little by little. A plain box would suffice.
Terrible product
product did not work correctly. i installed the filter and the next morning i wome up ti a glooded kitchen with hardeiid floors and baseboards damaged.
Hello KeKe, Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung HAF-QIN Refrigerator Water Filter (2-Pack). We are saddened that you have issues with your Refrigerator, especially since the water filter causes leaks and damages your floor. The experience is not what we want for our valued clients. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future. To help you with this, I am providing these links to guide you on the issue. Changing the water filter on your Samsung refrigerator | Samsung US https://www.youtube.com/watch?v=okAfV86M0iw How to prevent and stop water leaks from your refrigerator | Samsung US https://www.youtube.com/watch?v=uU6XADBosVo If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: Thank you for choosing Samsung. Have a great day. ^^Ross
Works Every Time
I haven’t had an issue with the water filters, I guess it’s because I read the directions and installed it the proper way. Every one we have bought has worked flawlessly.