Hello Jeanna, Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter Just to give you an insight about our product. WATER FILTERS Provides you with the following benefits High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment Removes up to 80% more contaminants than other leading compatible filters Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health For your concern here are some troubles shooting steps available about your water filter. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Incase you will be needing a new filter in the future you may purchase it using this link: https://www.samsungparts.com/Default.aspx For any other concern you may reach us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144495927 ^^RossHello Jeanna, Thank you for reaching out. I realize your experience has been less than ideal, and I understand how frustrated you have been. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter Just to give you an insight about our product. WATER FILTERS Provides you with the following benefits High-grade carbon block removes up to 99% of contaminants and protects the components of your refrigerator from potential sediment Removes up to 80% more contaminants than other leading compatible filters Warning: Only Genuine Samsung filters are guaranteed to properly fit your refrigerator NSF certified to standards 42, 53, and 401 to remove up to 99% of select chemicals, pharmaceuticals, pesticides, herbicides, and heavy metals Do not remove minerals that may be beneficial to health For your concern here are some troubles shooting steps available about your water filter. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Incase you will be needing a new filter in the future you may purchase it using this link: https://www.samsungparts.com/Default.aspx For any other concern you may reach us via the following links. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id 18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. Reference Ticket Number: 1144495927 ^^Ross

Hello! Here's a troubleshooting link that'll help resolve your concerns https://bit.ly/2F3qmzU ^Ty

Thank you Pamam for sharing your experience in replacing your Samsung water filter. We are glad that we could make this right by sharing the troubleshooting link for the filter light will not turn off. Reset the water filter light: https://www.samsung.com/us/support/answer/ANS00060149/ To better assist you with your water filter replacement, please reach us with the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) You may provide this reference number (76696680) to help our team pull up your information. Thank you for choosing Samsung. Have a great day. -Trisha-

Hi there, We truly understand how you feel regarding this filter. We are here to help you in any way possible. The water filter plays an important role in making the water that goes inside the fridge to be clean. Our team is currently looking for options on how to improve our service and we will take this into consideration. We want to thank you for bringing this up and we appreciate your time. Should you need support in the future, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147179066), and it will help our team pull up your information. ^Rodel

We understand the water filter's significance. Let's get you the help you need, James. We recommend following the proper steps to replace the water filter to get fresh and filtered water. Please head over to the link below for a more in-depth guide. Learn more by visiting the instructional video and the hyperlinks. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147469928, to help our team pull up your information. Have a great day! ^Chrystel