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Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter for
Samsung Genuine HAF-QIN 2 Pack Water Filter
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3.7 out of 5 stars
stars
370 ratings370 reviews
  1. 5 stars58% (214)
  2. 4 stars9% (35)
  3. 3 stars4% (14)
  4. 2 stars6% (22)
  5. 1 star23% (85)

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Showing 271-280 of 370 reviews
Sep 20, 2025
Reviewer name: JMP0911
1 out of 5 stars
1 out of 5 stars review

Scam?

Original filter factory installed had no leaks. Time to change it and as soon as a new one is installed the leaks begin. Is this an intentional filter design on the replacements to cause damage to the housing? Is this done to create service? If I’m only to use a genuine replacement but my genuine replacement causes damage and leaks then I am lost here and can only question the intention.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Samsung Care

Greetings, We aim to ensure your refrigerator functions at its best. Let us help you out. Please refer to the link below to address the leak from the water filter of your fridge. Click the hyperlinks and watch the embedded video (if available) for tips. Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-fi… Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150803740, to help our team locate your information when you message us. Have a great day. -Ricardo

Jun 14, 2023
Reviewer name: drjkbaer
1 out of 5 stars
1 out of 5 stars review

stop sending me auto notifications no filter here

I am frustrated that I am inudated every day with requests for me to change my water filter cartridge and there is no water filter in my fridge I hope that someone from the company will read this and take me off the list off automatic notifications fridge is great by the way

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hello, We'll gladly help with what you're experiencing with your Samsung water filter, You may contact our Support Team via the link below to speak with a live representative to better assist you. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Aug 15, 2023
Reviewer name: tiny grandma
3 out of 5 stars
3 out of 5 stars review

hate the water filter

we purchased a complete kitchen of bespoke products. they look great BUT i would like them to come with manuals you don't have to search for online AND i wish i were strong enough to change the water filter in my refrigerator! sheesh people, even my ex-marine, strong friend, could barely get it in his own refrigerator! it says you don't need to turn the water off to change the filter but the pressure behind is too great for me.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Customer care

Hi there, Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. -Ernest-

Jan 11, 2024
Reviewer name: Kris S
1 out of 5 stars
1 out of 5 stars review

Does not Fit

I’ve tried two new filters and like many others have said it does not fit properly. The new filters do not fully lock like the original filter and will leak if you leave it in. **I have watched the YouTube videos and gone through the Samsung support pages so please do not respond with those weak answers**

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hi Kris S, We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146725625) to help our team pull up your information. Have a great day, -Ernest-

Apr 10, 2021
Reviewer name: dberko
4 out of 5 stars
4 out of 5 stars review

filter fits fine However, the Reset button

i put the filter in and that fit fine. i went to reset the filter light - hold reset button 3 sec. nothing, it will not reset. text support said: ?unplug it (or turn off power at the circuit breaker), wait some time for the electrical charge to clear out of it (usually 1 to 5 minutes at most), and then power it up again." that does not seem right. i have to pull the refrigerator out and unplug.? really after chatting the rep said to hit the lock button for 3 seconds. ok i tried hitting the lock button and then hitting reset. guess what that worked. remember to hit lock again. the owner manual should have stated this and not waste my time researching the issue and going through the chat. at least that worked.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Nov 17, 2024
Reviewer name: DisinfectedRN
2 out of 5 stars
2 out of 5 stars review

Same problem as everyone else. Doesn’t last.

These suck. Just like all the other reviews, my original lasted for 6ish months and then I switched to this rendition and now I’m changing ever 3 months. It’s nice to see that everyone that gives this kind of review is told by Samsung that they are the problem. I think of this many people have the same problem it’s more likely a Samsung problem. But please gaslight me Samsung. I LOVE that.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Samsung Care

Hi There, Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Ricardo

Sep 1, 2023
Reviewer name: Mark
1 out of 5 stars
1 out of 5 stars review

Water damage to the house from filter replacement

I just had exactly the same issue as another reviewer. As I was replacing the filter water started gushing out and it was all over for ten minutes until I shut down the valve.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

We appreciate you informing us about the filter. Let's share with you the water filter replacement guide, Mark. We recommend visiting this guide for the proper instructions in replacing the water filter. Replace the water in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146238191, to help our team pull up your information. Have a great day! ^Chrystel

Aug 2, 2022
Reviewer name: KeKe
1 out of 5 stars
1 out of 5 stars review

Terrible product

product did not work correctly. i installed the filter and the next morning i wome up ti a glooded kitchen with hardeiid floors and baseboards damaged.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hello KeKe, Thank you for sharing your feedback. Your satisfaction is our main priority, and we are glad you are using Samsung HAF-QIN Refrigerator Water Filter (2-Pack). We are saddened that you have issues with your Refrigerator, especially since the water filter causes leaks and damages your floor. The experience is not what we want for our valued clients. We understand how important home appliances make our life convenient and comfortable. We will surely notate this feedback for better products and services in the future. To help you with this, I am providing these links to guide you on the issue. Changing the water filter on your Samsung refrigerator | Samsung US https://www.youtube.com/watch?v=okAfV86M0iw How to prevent and stop water leaks from your refrigerator | Samsung US https://www.youtube.com/watch?v=uU6XADBosVo If assistance is needed, please reach us with the following options to further assist you: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference number: Thank you for choosing Samsung. Have a great day. ^^Ross

Sep 3, 2024
Reviewer name: Samsungsucks
1 out of 5 stars
1 out of 5 stars review

Hate everything about Samsung

The website is stupid. It boasts in several spots that you can save money by purchasing a subscription for the water filter yet there is NOWHERE to actually subscribe. And the page says "it's easy and convenient to subscribe!"

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hi there, We understand how disappointing it is when your expectations are not met when processing your water filter subscription on our website. We want to speak with you directly to offer support and give you a walkthrough to process your subscription. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147496280, to help our team pull up your information when you message us. Have a great day. -John

Nov 6, 2023
Reviewer name: Sachi
5 out of 5 stars
5 out of 5 stars review

Ease of change

I always need to shut off my water when replacing the filter which is really easy to do but I have a difficult time resetting the refrigerator filter flashing light reminder

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213