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Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter for
Samsung Genuine HAF-QIN 2 Pack Water Filter
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3.7 out of 5 stars
stars
347 ratings347 reviews
  1. 5 stars56% (195)
  2. 4 stars10% (33)
  3. 3 stars4% (14)
  4. 2 stars6% (21)
  5. 1 star24% (84)

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Showing 261-270 of 347 reviews
Oct 10, 2024
Wolf
5 out of 5 stars review

A great filter

I had a water main break in my neighborhood last week. The water that was coming out my faucets in the house was brown. But the water that was coming out my refrigerator was crystal clear.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Feb 5, 2024
Badfridge
1 out of 5 stars review

Beware of water filter not fitting in refrigerator

Referenced my refrigerator RF23M8070SG and bought the Samsung brand HAF-QIN FILTER AS DIRECTED. Water filter doesn’t fit in properly and will not seat as it should. Waste of money.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA CARE

Hi there, I understand where you're coming from. Let's help you with this. I have shared the link below for instructions on how to place the water filter on the refrigerator properly. Also, kindly watch the YouTube video for further reference. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us as soon as possible via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146826012, to help our team pull up your information. Have a great day! ^Chrystel

Nov 13, 2022
colbeerz
5 out of 5 stars review

worked fine

was a lil nervous after seeing a lot of low star reviews and reports of problems. anyhow took the old one out and popped this one in. looked identical to me. working just fine. fyi purchased counter depth side by side in 2021.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Jul 24, 2023
Jenni
5 out of 5 stars review

Crisp water

The water is honestly fresh and good I was scepticle at first since we always buy bottle water but it’s good and my family followed after no complaints from me

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Jan 26, 2023
Bigpapa
4 out of 5 stars review

Water filter reset

I had trouble resetting thee filter light. Tried holding reset 3 sec but never went off. Then I pressed the water/ice lock button and then held filter reset 3sec and light went off. Your instructions should be clearer and step by step.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Aug 11, 2023
Rustyp1963
5 out of 5 stars review

Works Every Time

I haven’t had an issue with the water filters, I guess it’s because I read the directions and installed it the proper way. Every one we have bought has worked flawlessly.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Sep 3, 2024
Samsungsucks
1 out of 5 stars review

Hate everything about Samsung

The website is stupid. It boasts in several spots that you can save money by purchasing a subscription for the water filter yet there is NOWHERE to actually subscribe. And the page says "it's easy and convenient to subscribe!"

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hi there, We understand how disappointing it is when your expectations are not met when processing your water filter subscription on our website. We want to speak with you directly to offer support and give you a walkthrough to process your subscription. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147496280, to help our team pull up your information when you message us. Have a great day. -John

Oct 27, 2024
MUM18
2 out of 5 stars review

Filter ok, but red light will not turn off

Water filter appears to fit fine but reset light will not turn off. Followed all instructions and still won't turn off. You shouldn't have to spend hours on this.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hello there, We would love to discuss your fridge model to determine how we can best assist you. Please see the link for the additional steps on resetting the water filter light. Resetting the water filter light https://www.samsung.com/us/support/answer/ANS00060149/ Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147632207) to help our team pull up your information when you message us. Have a great day. ^Charles

Jan 15, 2021
hndnponygirl
5 out of 5 stars review

easy to change

filter arrived in 2 days. very easy to change. love the subscribe feature so that i dont even need to worry about finding it and purchasing it again. it will just come when it needs changing and it saves me money!

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Jul 9, 2024
Vinsk
1 out of 5 stars review

forced Enrollment

Seems impossible to order a filter without being enrolled in that silly monthly plan. I specifically deslected the box for the enrollment twice and each time got enrolled and charged for it.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Samsung Care

Hi Vinsk, We appreciate you sharing your experience purchasing a water filter. We are here to help you. You may purchase a water filter from our authorized distributor for Samsung parts and accessories on an individual basis at the link below. https://samsungparts.com/products/haf-qin-exp Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147311111, which will help our team pull up your information. ^Rainly