Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter

Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter for

Samsung Genuine HAF-QIN 2 Pack Water Filter

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3.7 out of 5 stars

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Showing 261-270 of 341 reviews

Nov 7, 2022

LGCR305

1 out of 5 stars review

Bad Fit

I’ve replaced the filter twice. The first time it was hard to fit, and the second one just didn’t work. Something is not right with these filters. Replacing them shouldn’t be this hard.

Review from Samsung US

Helpful?

reply from SEA Care

Greetings, We appreciate you reaching out, LGCR305. Let's help you replace the water filter by following the link below. Below are links for instructions on how to properly replace the water filter: https://www.samsung.com/us/support/answer/ANS00060149/ https://www.youtube.com/watch?v=ADl9sxfPADE If you have further questions or inquiries, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Chrystel

Sep 11, 2024

Tarog6

1 out of 5 stars review

good filter bad design

Taste of water and location of the filter are good. changing the filter is another matter, it's terrible. Leaks water Everywhere. very hard to turn and not clear instructions.

Review from Samsung US

Helpful?

reply from SEA Care

We want you to have a hassle-free experience with your fridge, Tarog6. Let's get this taken care of. Here are steps to take when replacing your fridge's filter and resources to follow if it leaks. Please click the links and hyperlinks and watch the embedded video for tips. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Water leaks in a Samsung refrigerator (Please choose where the leak is coming from): https://www.samsung.com/us/support/troubleshooting/TSG01001852/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147519847, to help our team pull up your information when you message us. Have a great day. -John

Nov 13, 2022

colbeerz

5 out of 5 stars review

worked fine

was a lil nervous after seeing a lot of low star reviews and reports of problems. anyhow took the old one out and popped this one in. looked identical to me. working just fine. fyi purchased counter depth side by side in 2021.

Review from Samsung US

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Jul 9, 2024

Vinsk

1 out of 5 stars review

forced Enrollment

Seems impossible to order a filter without being enrolled in that silly monthly plan. I specifically deslected the box for the enrollment twice and each time got enrolled and charged for it.

Review from Samsung US

Helpful?

reply from Samsung Care

Hi Vinsk, We appreciate you sharing your experience purchasing a water filter. We are here to help you. You may purchase a water filter from our authorized distributor for Samsung parts and accessories on an individual basis at the link below. https://samsungparts.com/products/haf-qin-exp Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147311111, which will help our team pull up your information. ^Rainly

Jan 26, 2023

Bigpapa

4 out of 5 stars review

Water filter reset

I had trouble resetting thee filter light. Tried holding reset 3 sec but never went off. Then I pressed the water/ice lock button and then held filter reset 3sec and light went off. Your instructions should be clearer and step by step.

Review from Samsung US

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Feb 11, 2023

Leah

5 out of 5 stars review

Samsung refrigerator and HAF-QIN reverse osmosis

So happy with my icebox side by side it’s so nice Shelves are awesome Easy to clean inside and out No fingerprints The ice and water taste so good I am so happy with RS27T5200/ S/N:OB2G4BBTAO6626N 10/2022

Review from Samsung US

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Jun 29, 2020

Rella

3 out of 5 stars review

Waterfilter

samusung really need to work on there filters, not only that it not a fit. when it get clog up with all the minerals it runs slower. need to be replace before its time. the water doesnt taste...huh ok. dont have any water leaks.

Review from Samsung US

Helpful?

reply from Samsung Cares

Hello! Here's a troubleshooting link that'll help resolve your concerns https://bit.ly/2F3qmzU ^Ty

Sep 3, 2024

Samsungsucks

1 out of 5 stars review

Hate everything about Samsung

The website is stupid. It boasts in several spots that you can save money by purchasing a subscription for the water filter yet there is NOWHERE to actually subscribe. And the page says "it's easy and convenient to subscribe!"

Review from Samsung US

Helpful?

reply from SEA Care

Hi there, We understand how disappointing it is when your expectations are not met when processing your water filter subscription on our website. We want to speak with you directly to offer support and give you a walkthrough to process your subscription. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147496280, to help our team pull up your information when you message us. Have a great day. -John

Oct 10, 2024

Wolf

5 out of 5 stars review

A great filter

I had a water main break in my neighborhood last week. The water that was coming out my faucets in the house was brown. But the water that was coming out my refrigerator was crystal clear.

Review from Samsung US

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Nov 6, 2023

Sachi

5 out of 5 stars review

Ease of change

I always need to shut off my water when replacing the filter which is really easy to do but I have a difficult time resetting the refrigerator filter flashing light reminder

Review from Samsung US

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