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Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter for
Samsung Genuine HAF-QIN 2 Pack Water Filter
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3.7 out of 5 stars
stars
347 ratings347 reviews
  1. 5 stars56% (195)
  2. 4 stars10% (33)
  3. 3 stars4% (14)
  4. 2 stars6% (21)
  5. 1 star24% (84)

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Showing 251-260 of 347 reviews
Jan 20, 2024
Liveabetes
2 out of 5 stars review

Incredibly hard to install without leaking

I read the reviews. I knew what I was getting myself into. And still I thought: “surely, I can install this filter without it leaking!” Oh how wrong I was. I am astounded by how easy it is for the filter to be installed with significant leaking, and how little difference there is between “correctly” installing and “incorrectly” installing. I am fortunate that enough people have posted about the leaking problem that I at least knew to look for it. So after my first attempt yielded heavy flow into my cheese drawer (which I pompously neglected to empty a priori), I quickly stopped and removed the filter. (And thankfully Samsung designed this so there is no flow when the filter is removed). Second attempt: massive leak. I finally stopped to re-review the other reviews here and attempted a third time. Leak. So I watched some YouTube videos. Well apparently fourth time is the try because - voila! - magically, no leak! I could not tell you what I did differently from the other three times. The only tiny nuanced difference – maybe – is that I pointed the filter arrow as little as possible below 9:00 (just past 90 degrees from locked position) to allow the filter to push into the slot, then pushed in gently while turning clockwise to 12:00 locked position. i.e., don’t orient the filter arrow towards the unlock symbol at bottom left of the filter slot. 2 stars because it does seem to work if you can get it installed correctly (and it does appear to be possible). Good luck.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Samsung Care

Greetings, We appreciate you sharing your experience installing the water filter. We'd love to help. Please see the link below for the steps to replace the water filter. Kindly watch the video inside the article. https://www.samsung.com/us/support/answer/ANS00060149/ Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us ^Rainly

May 2, 2023
Jerry D
5 out of 5 stars review

Excellent quality for 15 years.

Easy to replace and never once had a problem with any Samsung filter over 15 years and 2 Samsung refrigerators. You need to insert correctly and lock into place per instructions. Love the integration with SmartThings. Great quality drinking water. Worth the price.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Jan 26, 2021
Justbelookin
1 out of 5 stars review

White residue coming out of filter... bad support

we have had our fridge for about 8 months. bought this replacement filter in dec. now in january we notice that the water coming out of the filter is leaving a white residue behind. our tap water is not doing this. only from this filter. spent 40 minutes trying to get support and just kept getting passed around to extensions. guess i have to pay for a new genuine filter and hope i get a good one. can't get support on this one from the company. its past 15 days for a return so stuck. i'll be sure to test the new one and return at any sign of residue. buyer beware.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Samsung Care

Is this only happening with the new water filter? We would need to gather more information regarding your concern. Can you reach out to us? We can assist you there. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142892294

Apr 8, 2023
Anonymous
1 out of 5 stars review

Absolutely Awful Packaging. Wear Gloves To Open

This review is strictly for the packaging you put this filter in. I am typing this with fully bandaged hands as you made the plastic impossible to come apart and now I have lost several layers of skin on my hands. I now require assistance doing simple household tasks like using a fork or using the restroom. I hope whoever decided this packaging was right for this filter has a horrible summer and stubs their toe every time they walk to the restroom in the middle of the night.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Good day, We appreciate the opportunity to help; We would love to discuss your water filter to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. -John

Sep 24, 2025
Samsung sucks
1 out of 5 stars review

FILTER DOEST FILTER

Filter doest work trash WE ALL NEED TO GET A CASE GOING AGAIST THEM

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Samsung Care

Greetings, We understand your disappointment with your water filter that is not working. Let us help. Here is a link to the compatible refrigerator of the water filter, kindly go to page 88 for troubleshooting steps. User manual. https://downloadcenter.samsung.com/content/UM/202504/20250411114557838/T-TYPE_RF9000DC_DA68-04752V_EN_MES_CFR_250403.pdf Below is the link for guide on how to properly replace your water filter, kindly click the embedded words. Replacement filter doesn't fit in your refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01109722/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150835156) to help our team pull up your information when you message us. Thank you. -Ricardo

Sep 22, 2022
Oreo
1 out of 5 stars review

Not designed for a single lady

i 72 year old,installed a water filter,checked on it half hour later,opened the first drawer and water came out like it was niagara falls..filter very very hard to install,i think even for a man

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hi Oreo, Thank you for taking the time to leave this review. We understand that you're having challenges when replacing the water filter on the fridge. Here are some links to help you replace the water filter. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Replacing the water filter on your built-in Chef Collection refrigerator https://www.youtube.com/watch?v=ADl9sxfPADE Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Have a great day. ^Charles

Nov 13, 2022
colbeerz
5 out of 5 stars review

worked fine

was a lil nervous after seeing a lot of low star reviews and reports of problems. anyhow took the old one out and popped this one in. looked identical to me. working just fine. fyi purchased counter depth side by side in 2021.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Jan 30, 2021
Davif
5 out of 5 stars review

Easy peasy.

ordered a new filter and received it within days. removed the old one, installed the new one and was back up and running in minutes. couldn't have been easier.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Jan 26, 2023
Bigpapa
4 out of 5 stars review

Water filter reset

I had trouble resetting thee filter light. Tried holding reset 3 sec but never went off. Then I pressed the water/ice lock button and then held filter reset 3sec and light went off. Your instructions should be clearer and step by step.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Sep 1, 2023
Mark
1 out of 5 stars review

Water damage to the house from filter replacement

I just had exactly the same issue as another reviewer. As I was replacing the filter water started gushing out and it was all over for ten minutes until I shut down the valve.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

We appreciate you informing us about the filter. Let's share with you the water filter replacement guide, Mark. We recommend visiting this guide for the proper instructions in replacing the water filter. Replace the water in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you need further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146238191, to help our team pull up your information. Have a great day! ^Chrystel