Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter forMember photos
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water leak flood when plugged in fiter
I changed the filter and the leaked all over the kitchen floor for couple of hours before i found out. It flooded the kitcen floor. i am afrad to insert back the filter so i shut the fridge water off. now my expensive fancy fridge doesnot have water or ice
Frank, let us get the fridge back on track. Please see the "Replace the water filter" section of the link below, go through the details, and watch the full video for information on replacing the water filter. Replace the water filter in your Samsung refrigerator /Replace the water filter https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145945192) to help our team gather your information. Have a great day. ^Charles
What a Waste of Money. Avoid Samsung Appliances.
Your water filter is worthless. I have purchased these filters multiple times and require my water to be clean, especially clean due to being a heart transplant recipient. Dirty water could cause all sorts of medical problems, which is why I don’t drink from, and rarely even run water through your filters, because I don’t want to get sick, and I don’t want to throw any more money away for something that should work but does not. I have contacted Samsung about this problem in the past and they gave me a ridiculous excuse about the filters, not being made by Samsung, therefore Samsung are not responsible for them, yet they require them in their products. I know that your filters don’t work, and that I don’t have clean filtered water, because I have a meter which test the water quality, and it shows hard water coming from the refrigerator and hard water coming from my faucet, and the measurements are identical, which is exactly why I have a company deliver water to my house instead. Unfortunately, when I purchased this house, it had one appliance that was made by Samsung and it was my stove which led me to purchase other Samsung appliances so that my products would match, but that was the biggest mistake I could’ve made. I have had more problems with my Samsung products than I ever did with my products from LG and I will never purchase another Samsung product in the future, and if I’m in the position to recommend a product to someone else, it will not be made by Samsung.
Hi there, We understand how important it is to ensure your household has clean drinking water, and our water filter works to ensure the water in your fridge is filtered for contaminants. Let's get the information you need to get the best results when using the water filter. The link below will help you understand the benefits of having a water filter. Samsung Water Filter: https://www.samsung.com/us/home-appliances/refrigerators/water-filters/#benefits We recommend contacting your plumber to inquire about a water softener system to lessen the hardness of your water. Should you need more assistance with the water filter or refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148297286) to help our team pull up your information when you message us. Have a great day. -Ernest-
Difficult to remove and reinstall
The filter is very hard to unscrew from the refrigerator. There is no way to unscrew it with your hand. The small handle slipped out of my hand. I had to get a 12 inch pair of pliers to grip it tight enough to remove and just as bad to reinstall. The water was off and the pressure released. I believe the refrigerator has a defective receptacle for the filter. I even coated the o-rings with rubber lube.
Replacement filter does not work
I bought the genuine replacement filter for my Samsung Bespoke 4 door flex fridge when the bought the appliance 6 months ago. As soon as the fridge told me to replace the filter, I did so. What a mess! It leaked everywhere. Then I looked here and saw that this is an ongoing issue. Has Samsung fixed this since I bought the filter? Not only did I purchase the Bespoke fridge, I also purchased the matching range and microwave at the same time. Is this really how you treat customers? What is the fix for these defective filters?
Thanks for sharing your review, LindaL. Let's go ahead and check why the water filter is leaking. Many times when you see a pool of water (or one that froze into a sheet of ice), it can often be attributed to condensation or a spill you didn't notice. The most common place to see the water is at the bottom of the compartment, below the vegetable or crisper drawers. Please visit these links for details. Water leaks in a Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001852/ How to prevent and stop water leaks from your refrigerator| Samsung USA https://www.youtube.com/watch?v=uU6XADBosVo The water filter light on your fridge operates on a timer and will turn on after six months. It will turn red after six months for models where the indicator is always lit. Please check these links for details. Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Unlock your refrigerator control panel https://www.samsung.com/us/support/answer/ANS00035741/ Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Thank you for being a valued customer of Samsung. Have a great day. ^Camille
Works as intended but instuctions are lacking
Water filter works as intended, however the instructional video provided on the Samsung product page has left out a very important detail. To avoid damaging the fridge and to make the replacement smoother, remember to shut off the water line to you fridge.
Hold Unlock Button FIRST to reset filter light.
When resetting the filter light, you must hold the unlock button FIRST for 3 seconds. The Samsung manual doesn't explain that. I found a YouTube and he explained it which made it simple. One little detail and much wasted time and aggravation could have been avoided. After you unlock, hold the reset filter button for 3 seconds. It will reset. Then hit the lock button again for 3 seconds to relock.
Hi , Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. ^Charles
Works! No leaks here
I held off on buying these for a year or two because of the reviews. Haha. May have been a first timers luck, but I had no issue installing it in my 4 door, 28cu, smart hub fridge. No leaks or anything unusual rather than water sputtering out of water dispenser for a few seconds as it adjusted to the new filter. I didn't turn off my water (tough to get to without scratching my tile floors), but just gently turned the water filter into place until it caught and went in. Had to do an extra rotation at first since it didn't seem aligned, but eventually went in, no problem. Best of luck! Hopefully my luck continues... haha
Does not last or bought a defective pack
this product did not serve our expectations. i understand we drink water daily but the original filter that came along with the fridge when purchased alone lasted 6 months. this pack we purchased from here we completely went through a 3 pack in less than 6 months.
Hi Shawn, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Proper guide in replacing the water filter: Reset the water filter light. https://www.samsung.com/us/support/answer/ANS00060149/ You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144532038 Thank you for choosing Samsung. Have a great day. -Trisha-
RELEASE WATER PRESSURE BEFORE CHANGING THE FILTER
When the filter light came on for the first time, I took the existing filter out to get the correct number. At the time it seemed faster than hunting down the manual. The filter was very difficult to take out, and put back in. We finally managed to muscle it back in. This should have been our first clue we had not done something correctly. Within a few minutes of walking away, and thinking the filter was properly re-installed, water was running onto the floor. Thank goodness we were home to pull the filter back out, which stopped the leak. What a mess! The two bins beside the filter and the flex bin in the middle drawer had to come out so we could reach to remove all the water pooled inside. OUR RESOLUTION TO STOP THE LEAK? Turn the water off and drain the line to release pressure. Filter went back in without any problems and no leaking when water was turned back on. I wish I had taken the time to READ THE MANUAL BEFORE CHANGING THE FILTER. It would have saved me a lot of time and frustration had I done it correctly to begin with.
Horrible water
The water tastes horrible with my most recent water filter subscription delivery. And good luck cancelling your subscription. No one at Samsung even understands what I mean when I say that I need to cancel my refrigerator water filter subscription. Yeah I know - first world problems. But seriously the water from this water filter tastes worse than from the tap. It has a toxic chemical taste to it.
Hi there, We understand that the water's taste isn't up to your standards. We're here to help. I have shared the proper steps in replacing the water filter to get fresh and filtered water. Please head on over to the link below for a more in-depth guide. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146303576, to help our team pull up your information. Have a great day! ^Chrystel