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Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter for
Samsung Genuine HAF-QIN 2 Pack Water Filter
3.7 out of 5 stars
stars341 ratings341 reviews
  1. 5 stars57% (193)
  2. 4 stars10% (33)
  3. 3 stars4% (14)
  4. 2 stars6% (21)
  5. 1 star23% (80)

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Showing 221-230 of 341 reviews
Nov 17, 2024
DisinfectedRN
2 out of 5 stars review

Same problem as everyone else. Doesn’t last.

These suck. Just like all the other reviews, my original lasted for 6ish months and then I switched to this rendition and now I’m changing ever 3 months. It’s nice to see that everyone that gives this kind of review is told by Samsung that they are the problem. I think of this many people have the same problem it’s more likely a Samsung problem. But please gaslight me Samsung. I LOVE that.

Review from Samsung US
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reply from Samsung Care

Hi There, Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! -Ricardo

Sep 16, 2023
Gross
1 out of 5 stars review

Horrible water

The water tastes horrible with my most recent water filter subscription delivery. And good luck cancelling your subscription. No one at Samsung even understands what I mean when I say that I need to cancel my refrigerator water filter subscription. Yeah I know - first world problems. But seriously the water from this water filter tastes worse than from the tap. It has a toxic chemical taste to it.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hi there, We understand that the water's taste isn't up to your standards. We're here to help. I have shared the proper steps in replacing the water filter to get fresh and filtered water. Please head on over to the link below for a more in-depth guide. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146303576, to help our team pull up your information. Have a great day! ^Chrystel

Oct 24, 2022
David
1 out of 5 stars review

Filter leaked and ruined my ceiling below the refr

I inserted my genuine Samsung water filter. Went out to run some errands. Came home an hour later and there's water dripping out of the ceiling in my basement. The genuine Samsung water filter didn't seal. I have replaced water filters my entire life, I know how to do it properly. Worst product ever.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hi David, Thank you for sharing your experience in a review. We are here to help. I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter It indicates an article about leaks in a Samsung refrigerator. If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1145074398. ^Rainly

Nov 4, 2023
Julien
1 out of 5 stars review

Does not work, poor fitment.

I went to change the water filter in my Samsung refrigerator and no matter what I did it would not totally go in. I put the old filter back in and it works fine. Both filters have the same numbers on them, HAF-QIN/EXP, I bought a three pack, I tried another one and will not work either. So frustrating.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Thank you for sharing your experience with the water filter not fitting correctly, Julien. Let me guide you in installing the water filter. Please see the guide, follow the hyperlinks, and watch the video in the links below for more details. Replacement filter doesn't fit in your refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01109722/ Replace the water filter in your Samsung refrigerator https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146497303) to help our team gather your information. Have a great day. ^Charles

Jan 29, 2024
Troy
5 out of 5 stars review

Works as advertised, just take your time.

Bought a 3 pack and installed it 1 week ago. I`ve read lots of the reviews here and was curious why the ratings were not higher. The main issue most reviews had were about hissing noise and leaking. One reviewer though gave me hope as to how to properly install the filter without any issues. I purchased and installed and WHAMMO, LEAKS!!!! However just to be clear , i was in a rush , forgot what the one reviewer said and did a lazy ,rushed job. Heres the take away. Turn off the water to the refrigerator before installing the new filter. If you install the filter without doing so, then most likely your guaranteed to flood the kitchen in 15-30 minutes . The filter will not make a secure seal if you try installing with the water pressure still up. If you first shut off water and the then release any execess water from the fridge, it should be smooth sailing . Great product but alot of unfair reveiws. Maybe a better user guide would have helped . God bless and i hope this helps others.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Mar 1, 2021
KayS
2 out of 5 stars review

Short life

the filter that came with our fridge later about a year before the flow through the dispenser started to slow. the replacement filter lasted less than 3 months before becoming so clogged that the ice maker stopped working. if it's only going to last 3 months,i might as well try a generic.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Samsung Care

The water filter should last longer than that. So we can look into your concern, please feel free to contact our Social Media team for help. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143021914

May 2, 2023
Jerry D
5 out of 5 stars review

Excellent quality for 15 years.

Easy to replace and never once had a problem with any Samsung filter over 15 years and 2 Samsung refrigerators. You need to insert correctly and lock into place per instructions. Love the integration with SmartThings. Great quality drinking water. Worth the price.

Review from Samsung US
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Mar 12, 2024
Disappointed
1 out of 5 stars review

Very disappointed in the replacement filter.

I recently purchased a water filter, installed it about one month ago, and ALREADY need a new one. I am terribly disappointed. I bought the refrigerator over a year ago and the original water filter worked great…now it tastes terrible and the “change filter” light is on. Ridiculousness.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from SEA Care

Hello there, We aim to ensure your fridge always functions at its best. Let's help you. We recommend following the resources below to rectify your concerns with the water's taste and the lit change filter light. Please click the link and hyperlink and watch the instructional video for tips. Water from the dispenser is warm or tastes bad: https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146944357, to help our team pull up your information when you message us. Have a great day. -John

Jan 26, 2021
Justbelookin
1 out of 5 stars review

White residue coming out of filter... bad support

we have had our fridge for about 8 months. bought this replacement filter in dec. now in january we notice that the water coming out of the filter is leaving a white residue behind. our tap water is not doing this. only from this filter. spent 40 minutes trying to get support and just kept getting passed around to extensions. guess i have to pay for a new genuine filter and hope i get a good one. can't get support on this one from the company. its past 15 days for a return so stuck. i'll be sure to test the new one and return at any sign of residue. buyer beware.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Samsung Care

Is this only happening with the new water filter? We would need to gather more information regarding your concern. Can you reach out to us? We can assist you there. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1142892294

Jan 18, 2022
JimSD
4 out of 5 stars review

Seems to work fine

i have the 4-door flexzone fridge, rf24r7201sr, manf oct '20, came with haf-qin-exp filter (says replacement filter is da97-17376b, for use in system da97-08006c). replacement filter matched but said for use in system da97-08006c-a. oddly, the orange store sells this same filter but has haf-qins-exp on the package (but filter itself says haf-qin-exp). samsung support couldn't explain the differences so -1 star. i turned off the main water supply and let out some water from the fridge to relieve the pressure, removed the old filter, following suggestions here: https://www.samsung.com/us/support/troubleshooting/tsg01109722/ installed new filter turning a few times before it seated but seemed to fit ok. ran about 5 gals through after, everything seems good, no leaks or issues.

Review from Samsung US
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