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Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter for
Samsung Genuine HAF-QIN 2 Pack Water Filter
3.7 out of 5 stars
stars
347 ratings347 reviews
  1. 5 stars56% (195)
  2. 4 stars10% (33)
  3. 3 stars4% (14)
  4. 2 stars6% (21)
  5. 1 star24% (84)

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Showing 221-230 of 347 reviews
Jun 8, 2021
Drumstig
1 out of 5 stars review

HAF-QIN/EXP Replacement Walter Filters

i have installed two genuine samsung replacement water filters in the last two weeks and have experienced water leakage both times. fortunately, i discovered the first water leak of several gallons before it could do damage. once the filter is inserted and locked into place, i hear a continuous hissing sound and then water sprays down inside of the refrigerator through the middle drawer and into the freezer and down to the pan on the bottom of the unit. when i reinstall the old filter, the hissing and water leakage does not occur. up until now, i have never experienced this problem and i have owned and maintained this refrigerator, model number rf23m8070sr/aa for over two years. i am extremely disappointed in a possible water damage problem with no apparent solution.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from HARR

We’re so sorry to hear about this, . We would be more than happy to speak with you directly to determine how we can best assist you with this. Please reference ticket number 1143418477, and contact us through either Facebook Messenger: http://m.me/samsungsupport; or Twitter: https://twitter.com/messages/compose?recipient_id=18768513. ^Jecca

Feb 14, 2021
Winejew
5 out of 5 stars review

Even brown water comes out clear

thry wers servicing the water line nesr our house and all our faucets were flowing brown, even after 10 minutes of flushing them out. while this filter definitely definitely saw a reduction in flow rate, the quality of the water was excellent as always.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Feb 15, 2024
TacomaNerd
5 out of 5 stars review

Works! No leaks here

I held off on buying these for a year or two because of the reviews. Haha. May have been a first timers luck, but I had no issue installing it in my 4 door, 28cu, smart hub fridge. No leaks or anything unusual rather than water sputtering out of water dispenser for a few seconds as it adjusted to the new filter. I didn't turn off my water (tough to get to without scratching my tile floors), but just gently turned the water filter into place until it caught and went in. Had to do an extra rotation at first since it didn't seem aligned, but eventually went in, no problem. Best of luck! Hopefully my luck continues... haha

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Mar 22, 2023
Apple137
4 out of 5 stars review

How NOT TO have it LEAK:

I read the reviews and many wrote that they replaced it and it leaked. I thought maybe they got the wrong size so I pulled the current filter out that came with the fridge. I took a pic of the filter then replaced it and heard a hiss or water sound which I used to hear when replacing my older fridge filter. I inserted the filter with the knob facing the unlock, pushed it in and then turned it to the lock position. THIS WAS THE WRONG WAY TO INSTALL IT, because it leaked just like everyone said. Thankfully I didn't install it and leave the house. What worked was to push the filter in gently, making sure it reaches the back where it will connect. Turn it clockwise, while gently pushing it in like you're screwing a cap on. It will turn until it locks on its own. There was no hissing or water sound this time. This instruction should've been on the filter door. Now if the water already leaked before you read this, do the following first: Remove both drawers and remove all water under the drawers with a cloth towel first. Inside where the filter goes in there's a small plastic plate that comes out, almost the same length as the filter. Remove that and get the water that spilled under if you can, if not, you can try getting it from the side and back of the middle part where the filter goes. After drying everything, I used a dry paper towel to make sure there's no wet areas that I missed and repeated until paper came back dry. It was just easier for me to see it in paper. You're going to set off your fridge alarm while doing this, keep going until you're done. The faster you dry it the faster you'll be able to close it. If you touch the middle area and the paper towel is absorbing water, that means there's still water in the middle. Keep absorbing the liquid. When you're done, insert the filter in as mentioned above then place half a paper towel on each side where the drawer normally goes. I closed the fridge and came back a couple minutes later to check if the towels got wet and they didn't. Return the drawers and hopefully next time you replace it, it won't leak. 🤞

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Jan 23, 2022
Cheely
2 out of 5 stars review

Hard time replacing filter

ive changed the filter and water leaked everywhere. i had to keep removing it and installing it for it to work. i finally got it to fit but now my fridge hasn’t updated that the filter is replaced. it is still asking me to replace so now im unsure if its installed propery.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Samsung Care

Hello Cheely, Thank you for reaching out and sharing your experience regarding the water filter in your Samsung refrigerator. I understand you had difficulties replacing the water filter. We are glad to know that you finally got it to fit however your fridge is still telling you to replace it. We appreciate your patience in dealing with the situation and we do apologize for the inconvenience this has caused you. We are here to help. To help you with this, I am providing this link https://www.samsung.com/us/support/answer/ANS00060149/ to guide you on how to replace the water filter in your Samsung refrigerator. Another link you can check is this one https://www.samsung.com/us/support/troubleshooting/TSG01109722/ if the replacement filter doesn't fit in your refrigerator. You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001852/ if there's a water leak in your refrigerator. Just click on "Leaks from the refrigerator's water filter". I also recommend watching the video on this link https://www.youtube.com/watch?v=ADl9sxfPADE on how to replace the water filter. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number is 1144357664. -Noraina

Jun 26, 2024
Groll
1 out of 5 stars review

Seems Prone To Leaking

I purchased a genuine replacement filter using the Samsung Subscription Service. The filter replacement seemed easy enough...unscrew the old filter and screw in the new filter. I did this in the evening and at the time everything seemed ok. I woke up the next morning and my kitchen AND Basement was flooded. Several thousands of dollars in damage. When I removed the new filter I installed I could tell the water was dripping from the plunger/nozzle on the filter housing. Not enough to give any warning at the time of the replacement of the filter. As evident with the numerous bad reviews there seems to be a design flaw or just plain bad engineering with the filtration system. I would highly recommend staying away from Samsung Refrigerators.

Review from Samsung US
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reply from Samsung Care

Hello, We understand the disappointment of dealing with the leaks. Let us help. Below is a troubleshooting link to help when the water filter leaks. Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147275743) to help our team pull up your information when you message us. Thank you. -Angelica

Apr 22, 2023
SSquare
4 out of 5 stars review

Works as intended but instuctions are lacking

Water filter works as intended, however the instructional video provided on the Samsung product page has left out a very important detail. To avoid damaging the fridge and to make the replacement smoother, remember to shut off the water line to you fridge.

Review from Samsung US
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Mar 2, 2024
Fred
4 out of 5 stars review

Difficult to remove and reinstall

The filter is very hard to unscrew from the refrigerator. There is no way to unscrew it with your hand. The small handle slipped out of my hand. I had to get a 12 inch pair of pliers to grip it tight enough to remove and just as bad to reinstall. The water was off and the pressure released. I believe the refrigerator has a defective receptacle for the filter. I even coated the o-rings with rubber lube.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
Jan 11, 2024
Kris S
1 out of 5 stars review

Does not Fit

I’ve tried two new filters and like many others have said it does not fit properly. The new filters do not fully lock like the original filter and will leak if you leave it in. **I have watched the YouTube videos and gone through the Samsung support pages so please do not respond with those weak answers**

Review from Samsung US
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reply from SEA Care

Hi Kris S, We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146725625) to help our team pull up your information. Have a great day, -Ernest-

Apr 11, 2022
Dawn
2 out of 5 stars review

Filter issues

my fridge model, rs22t5201sr/aa, needs a "for use in system da97-08006c-a" (that "a" at the end is very important!). when changing the filter last night i noticed that the box stated the correct "for use in system" product #, but the actual filter did not have the a at the end of the #. it appears that it makes a 100% difference as to whether or not you'll have a huge puddle of water on your floor after a filter replacement. more like a warehouse packaging issue- since the product in the box was not what was listed on the factory packaging.

Review from Samsung US
Helpful?1PO6DMBCQOPL15661171213
reply from Customer Care

Hi Dawn, Thank you for reaching out. I realize your experience has been less than ideal, and I understand. We value all our customers' feedback and can sympathize with your issue with your HAF-QIN Refrigerator Water Filter. At this time, we can only recommend contacting a service center to see what is the best way to resolve this issue. For the immediate resolution of your concern, you may reach us via the following details. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for choosing Samsung. Reference number:1144400519 ^Ross