Customer reviews for Samsung Genuine HAF-QIN 2 Pack Water Filter forMember photos
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GET IT TOGETHER SAMSUNG!!!
I bought this fridge because it is a Samsung. There is a water pitcher in mine that is supposed to refill automatically, but it's hit and miss. Which is sooooo disappointing because that's one of the things that sold me on this particular refrigerator. I'm going to need to order a filter now and reading these reviews is not encouraging. PLEASE TELL ME SAMSUNG HAS DONE SOMETHING ABOUT THIS ISSUE THEY ARE VERY AWARE OF?
Hello there. We all know a working auto-fill pitcher is needed for you to get a glass of water. Let's go ahead and provide you with a guide on this. There's nothing more refreshing than a glass of nice cool water, and having a pitcher full of it and ready to go is quite handy. Please check these links for details. Autofill water pitcher doesn't fill https://www.samsung.com/us/support/troubleshooting/TSG01201488/ Automatically fill your water pitcher in your Samsung fridge https://www.samsung.com/us/support/answer/ANS00062328/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145261340) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille
Does Not Filter Out Many Chemicals!!
Just bought a Samsung refrigerator . Ran over a gallon of water through the system. I tested the water from the fridge and got 154 PPM. I tested the water from the tap and it was 171 PPM. Apparently it doesn’t filter out a lot of chemicals. I had a Zero Water that I discarded because the fridge had a filter. That was a mistake. There is no listing of the filter’s efficacy. I wonder why! Will have to install a filtration system prior to connecting to the fridge.
Hi Rkellar, Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. -Ernest-
Exact Part#, Genuine Samsung, Does NOT fit
i purchased the exact genuine samsung water filter, haf-qin/exp, for my 3-month old refrigerator. new filter does not fit. with calipers, i measured the dimensions of the plastic catch (showing mechanical conflict) and catch is thicker on the new filter (batch code a8441) than the original filter (batch code b0431). very disappointing quality issue for an expensive new refrigerator. from other comments, i see this is a known issue to samsung. the link i see on some comments, which is supposed to help you install new filter does not work either. why hasn't this issue been resolved by recalling defective filters?
I really understand your concern. We want to do all that we can to help you with your water filter. We can look into other options of assistance; please try contacting our Social Media team to resolve this for you. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143026964
Bad filter life
I’ve had the Samsung refrigerator since May 2023, and am now buying my 5th filter. Terrible filter life. After 3-4 months, it is down to a slow trickle. Extremely disappointed in the filter. I haven’t gotten anywhere near 6 months with any of them.
Greetings! Experiencing such a short lifespan with your refrigerator's filters is certainly disappointing. We are here to provide some insight into the lifespan of the water filter. Water filters can have varying lifespans depending on factors such as water quality and usage patterns. Water Quality: If your tap water has a high concentration of impurities or contaminants, the filter may become clogged more quickly, reducing its effectiveness and lifespan. Usage Patterns: The frequency and volume of water usage can impact how quickly a filter becomes saturated and needs replacement. For example, a household with a large family or frequent water usage may require more frequent filter changes. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147223543 to help our team pull up your information. Leo
Don't buy a refrigerator that uses this filter
I have never had a filter so hard to install. My filter has leaked since the day we bought the refrigerator. I decided to check to see if the filter was installed correctly. It took over 30 minutes to get it back in and it is still leaking. It makes me want to get rid of my refrigerator which is less than 5 months old. No more Samsung refrigerators for me.
Hi there, A refrigerator helps ensure your food stays fresh longer. Let's get the information you need to ensure the fridge is leak-free. The link below will help address the water leak from the refrigerator. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and video. Water leaks in a Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001852/ Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147292202) to help our team pull up your information when you message us. Have a great day. -Ernest-
Super Easy Install
There were several complaints about leaks, but to me, this filter change was really easy compared to other appliances. I just followed the directions - which is not super convenient but worked. Shut off the water Drain the water line through the dispenser Rotate the filter counter-clockwise, 180 degrees Remove filter Insert new filter Push in while rotating 180 degrees clock-wise Slowly open the valve and refill the line Run some water through the dispenser and throw out. All done.
Hold Unlock Button FIRST to reset filter light.
When resetting the filter light, you must hold the unlock button FIRST for 3 seconds. The Samsung manual doesn't explain that. I found a YouTube and he explained it which made it simple. One little detail and much wasted time and aggravation could have been avoided. After you unlock, hold the reset filter button for 3 seconds. It will reset. Then hit the lock button again for 3 seconds to relock.
Hi , Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. ^Charles
Horrible water
The water tastes horrible with my most recent water filter subscription delivery. And good luck cancelling your subscription. No one at Samsung even understands what I mean when I say that I need to cancel my refrigerator water filter subscription. Yeah I know - first world problems. But seriously the water from this water filter tastes worse than from the tap. It has a toxic chemical taste to it.
Hi there, We understand that the water's taste isn't up to your standards. We're here to help. I have shared the proper steps in replacing the water filter to get fresh and filtered water. Please head on over to the link below for a more in-depth guide. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146303576, to help our team pull up your information. Have a great day! ^Chrystel
Filter leaked and ruined my ceiling below the refr
I inserted my genuine Samsung water filter. Went out to run some errands. Came home an hour later and there's water dripping out of the ceiling in my basement. The genuine Samsung water filter didn't seal. I have replaced water filters my entire life, I know how to do it properly. Worst product ever.
Hi David, Thank you for sharing your experience in a review. We are here to help. I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter It indicates an article about leaks in a Samsung refrigerator. If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1145074398. ^Rainly
Does not last or bought a defective pack
this product did not serve our expectations. i understand we drink water daily but the original filter that came along with the fridge when purchased alone lasted 6 months. this pack we purchased from here we completely went through a 3 pack in less than 6 months.
Hi Shawn, We appreciate your time in reaching out to us and we are glad that you purchased and chose our product. It warms our hearts to know that our Samsung Refrigerator and filters are part of your family now. We apologize for the inconvenience of the water filter only lasting less than 6 months. This happens depending on the quality of the water in your area and the amount of water you dispense, you may want to change the filter more or less frequently than the light suggests. We understand that our product is a little expensive, however, you won't regret the quality of water that will be produced. We will surely notate your feedback about this matter for better products in the future. I highly recommend clicking these links for a basic troubleshooting guide for future reference: Proper guide in replacing the water filter: Reset the water filter light. https://www.samsung.com/us/support/answer/ANS00060149/ You may also use this link for regular maintenance of your refrigerator's lifetime: https://www.samsung.com/us/support/answer/ANS00079481/ If repair is needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/ If you need further assistance, please reach us through the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Ticket number: 1144532038 Thank you for choosing Samsung. Have a great day. -Trisha-