"Dear Meka, we acknowledge the time you took to share your review of your Samsung refrigerator water filter. Your feedback plays an important role in informing us about our continued improvements to our products and the customer experience. Please keep this reference number for your records: 1152278843. We appreciate hearing from you and truly value your business. Rachel Samsung Care "

Hi there, We care about the betterment of your fridge. Let us help you out. Please refer to the link below to rectify the leaks in your fridge. For additional tips, click the hyperlinks and watch the embedded video (if available). Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshoot/TSG10003766/#leaks-from-the-refrigerator-s-water-filter Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150602136, to help our team locate your information when you message us. Have a great day. -John

Frank, let us get the fridge back on track. Please see the "Replace the water filter" section of the link below, go through the details, and watch the full video for information on replacing the water filter. Replace the water filter in your Samsung refrigerator /Replace the water filter https://www.samsung.com/us/support/answer/ANS00060149/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145945192) to help our team gather your information. Have a great day. ^Charles

Hi , Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day. ^Charles

I really understand your concern. We want to do all that we can to help you with your water filter. We can look into other options of assistance; please try contacting our Social Media team to resolve this for you. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number:
 1143026964

Hi David, Thank you for sharing your experience in a review. We are here to help. I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter It indicates an article about leaks in a Samsung refrigerator. If you have inquiries and need further assistance in the future, you may contact us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Once you contact us, you can provide this reference number 1145074398. ^Rainly

Hello Dave H, Thank you for bringing this to our attention. We appreciate you informing us that your Samsung refrigerator with model number rf24r7201sr/aa makes a grinding noise; the ice always comes out just a little bigger than the crushed ice. We apologize for the inconvenience the issue has caused you, especially since you just had it for a few months. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you. Here are the links to the guide you may check to understand your Samsung refrigerator's noises. https://www.samsung.com/us/support/troubleshooting/TSG01001032/ https://www.youtube.com/watch?v=cain2xjBCQE The link below provides information on what to do when your Samsung refrigerator has an ice dispenser issue. https://www.samsung.com/us/support/troubleshooting/TSG01209062/ I've also included a link to our warranty page to learn more about the product's coverage. https://www.samsung.com/us/support/service/warranty/RF24R7201SR/AA Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Your Reference Ticket Number: 1144633784 Thank you, and stay safe! -Angelica