Thank you for taking time to leave a review. We&#39;re sorry to hear that your ignition button was missing. We understand the frustration of getting your grill with missing parts. <br /><br />We apologize for the delay in receiving a replacement part. The replacement parts were stored and shipped from a warehouse in Canada. With the recent tariffs put in place, we set-up and shipped all our warranty parts to a new warehouse within the USA so valued customers like yourself didn&#39;t have to pay extra tax, or face delays with shipping at the boarder. With this transfer of parts, there is a 2 week delay for set-up. We apologize for the delay and will get your part to you at no charge as soon as the set-up is complete. Thank you for your patience.

Thank you for taking time to leave a review. We&#39;re sorry to hear that assembly did not go smoothly! Please note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find helpful during assembly, as you can zoom in, pause, turn and rewind the assembly steps. <br /><br />Additionally, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: <br />https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly <br /><br />Regarding your regulator. I have included a link below to a step-by-step instructional video for how to perform a leak test: https://www.youtube.com/watch?v&#61;cgmc7aGWvUY&amp;list&#61;PLt_pmryXkYnERw-rlfgXg90fxPvxb0hIR&amp;index&#61;7<br /><br />Should you have any difficulty, or require replacement parts, please reach out to customer care by phone or email at: support&#64;proseriesbbq.com or by phone at 1-833-454-0864.