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Customer reviews for Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control for
Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control

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Showing 1-10 of 160 reviews
Jun 14, 2025
Robert
5 out of 5 stars review

Verified Purchase

Great design, features, and and worksmanship

Very well designed and crafted. The stainless steel grates are heavy duty/lifetime quality with large 790 sq inch cooking area + side burner. The five stainless steel burners/heat baffles and controls are also very high quality, with even heat distribution. Assembly instructions are clear/easy to follow - assembly hardware is clearly labeled. I bought one for my daughter... then bought one for myself. I did the research, and comparable quality grills cost two or three times the cost of this great grill.

Helpful?7JPJ443ZM2DF15614065821
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're happy to hear the assembly went smoothly. Thank you for choosing Member's Mark!

Sep 15, 2025
Teresa
5 out of 5 stars review

Verified Purchase

Grilling

This is a good size and has good cooking options. I like the clear window to peer in to see what you’re cooking. It comes with a cover which is helpful.

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Apr 23, 2025
Grill Expert
5 out of 5 stars review

5 Burner Pro Series Review

Every component and material used proved to be great. Assembly took 3 hours. The Infared burner, stainless-steel heavy-duty cooking grates, glass viewing, cast aluminum cook-box, 305 stainless steel exterior and heavy-duty grill cover are standout features that are only found on top tier grills. It's nice that all these excellent features are all included at a great low price.

Helpful?7JPJ443ZM2DF15614065821
reply from Member's Mark Supplier

Thank you for taking time to leave a review with your favorite features. We're so glad you were able to find what you were looking for. Thank you for choosing Member's Mark, happy grilling!

Jul 18, 2025
George
5 out of 5 stars review

Verified Purchase

So far so good

I’ve cooked on this about a dozen times and it’s been great. The only complaint I have so far is all the cardboard and screws for assembly.

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Jun 11, 2025
Azeem
4 out of 5 stars review

Verified Purchase

Awesome Gas Grill that's built to last!!

This grill is great! I've had many grills over the years and so far this one is the best. The construction is very good with the exception of the bottom frame. I say this because I assembled it inside on a nice flat surface and when I rolled it outside to its final location, the doors were not lined up even though they were perfect at the end of assembly. I tracked the problem with the flexing of the base as it was now sitting on slightly uneven pavers. Otherwise, I would have given this grill 5 stars. The burner box and sides being made of thick aluminum, means NO RUST EVER, something that all of my other grills suffered premature failure from due to rusting out! The look and feel of this grill is very superior to anything else I've looked at before and the full width glass window in the lid is awesome and allows me to see how the food is doing without having to open the lid and subsequently letting lots of heat out. The Sear Burner is also very nicely designed and very hot but at the same time it can be turned down to allow use as a side burner as well, something which I absolutely had to have! This grill cooks very evenly without flareups due to the offset design of the drip plates and it does run very hot. In addition, the cooking grates are made out of thick, heavy duty 304 stainless steel which should hold up very well in the long run and not rust, another of my must-haves! Hopefully the side shelves and panels will hold up well over time but they are NOT stainless steel. They do however have a nice thick coat of paint so as long as they don't get scratched, I don't think rust will be a problem. I almost forgot to mention that it can also be used as an outdoor oven and it has a separate thermostatically controlled gas valve that allows you to set a specific temperature and it is supposed to automatically regulate the flames to maintain your set temperature. I cannot comment on how good that works as I haven't used it as an oven as yet and probably seldomly will. Overall, I would highly recommend this grill.

Helpful?7JPJ443ZM2DF15614065821
reply from Member's Mark Supplier

Thank you for taking time to leave a detailed review with your favorite features. Thank you for choosing Member's Mark, happy grilling!

Jul 8, 2024
Scott KY
4 out of 5 stars review

Verified Purchase

Arrived Danaged but Sam’s made good.

My grill arrived and the exterior packaging was quite tattered from shipping. I took pictures before I opened it. There was a large dent on the very top of the grill lid. The back corner (metal) of the lid was broken completely off and lying in the bottom of the box. I called Sam’s customer service immediately. Sent them pictures. They offered to schedule a pick up for a full refund. I could also keep it for a discounted price. They offered to let me keep it for a 25% refund. I countered and they accepted my offer on 33% off. Later I found a leaflet with a number to call for missing parts. I called and they shipped me a new lid. It was quite a task to assemble. Took several hours over 2-3 evenings. I discovered another scratch on one of the cabinet doors but once assembled, it was not as noticeable as it had been lying flat in good lighting. I did not order a new door. The grill lights easily and cooks well. The grill did not reach my usual 500 degree starting point but it grilled just fine heating to 450 degrees. I’ve used it once and it was a good experience. My guests loved the meal grilled on this unit. Overall, a good experience. Just didn’t go perfectly as planned.

Helpful?7JPJ443ZM2DF15614065821
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that your grill arrived in less than perfect condition. Should you decide to replace the damaged door, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Thank you for choosing Member's Mark!

Sep 22, 2025
David Warriner
4 out of 5 stars review

Verified Purchase

Weird firing but amazing grill.

The method of firing the 2nd and 4th burner takes a little getting used to. Also make sure to oil down the grates before grilling.

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Aug 16, 2024
JBS
3 out of 5 stars review

Verified Purchase

Problem with grill firebox.

The casting on the firebox is crooked making the left side burner out of level. We have been in contact with the manufacturer of the gas grill and they even acknowledged that it is a bad casting. But, they do not offer a replacement part for this problem. I would like to hear from Sam's Club about this problem.

Helpful?7JPJ443ZM2DF15614065821
reply from Member's Mark Supplier

Thank you for taking time to leave a review. Unfortunately, we don't replace Fireboxes. Reason for this, is that it would require our customers to have to install important parts such as burners and the manifold assembly which could be very dangerous if they are not installed correctly. The firebox assembly is made up of several parts. (From Lid to Control Panel and everything in between.) If your side shelf is crooked, it is actually attached to the side end cap not the firebox. The firebox itself is just the INSIDE portion that houses your burners and heat tents. The firebox is constructed of die cast aluminum. The outside of the firebox where your side shelves attach, are connected to Side End Caps NOT the Firebox. (See the exploded diagram of parts in your user manual for a visual. B1 is the firebox. The side shelves connect to B2 and B3 which are end caps attached around the outside of the firebox.) The most common cause of side shelves not being straight: - Screws securing the side shelf were not fully tightened. - Cart was not assembled on a completely flat surface which may require tightening of cart screws to correct. - Top Firebox Assembly was not seating evenly on the cart during assembly. Our recommendation to you would be to download the BILT app which is free for both iPhone and Android users it is an interactive 3D app that allows you to zoom in, rotate, click on parts, pause and rewind assembly instructions. Many customers find this helpful during assembly. For further assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Hope this helps!

Jul 5, 2024
Jody
3 out of 5 stars review

Verified Purchase

One of my favorite Father's Day gifts!

My children got me this grill for father's day. Nice looking grill. Easy to assemble. Has a lot of cooking space and the window is nice for checking food without opening the lid letting heat out. Pretty cool oven type feature. Great for rotisserie. (It does not come with a rotisserie) It does come with a cover, which is nice. Over all great grill with one exception. Lighting it is very strange. It has 5 burners. You need to turn on 1-3-5 and hit the igniter then you need to turn on 2-4 by holding the knobs until they ignite. Strange but you can live with it. I enjoy it and have already cooked many meals on it. Great grill. 👍

Helpful?7JPJ443ZM2DF15614065821
reply from Member's Mark Supplier

Thank you for taking time to leave a review with your favorite features! We're happy to hear that the assembly went smoothly. The lighting procedure on burners #2 and #4 are due to the Thermocouples, which were added as part of the OVEN feature that allows the cook temperature to be set like an OVEN, offering additional cooking options such as baking, slow cooking, roasting, or rotisserie that you mentioned. Those thermocouples that regulate the temperature in OVEN mode require some time to heat up in order to remain on. Hope this helps explain the lighting procedure. For questions or assistance, don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com.

Jun 18, 2025
Bm
1 out of 5 stars review

Verified Purchase

Don't waste your time

Doors weren't aligned, among other build quality issues. Customer service was zero help. I ended up returning the grill after trying it, and it took forever to heat up.

Helpful?7JPJ443ZM2DF15614065821
reply from Member's Mark Supplier

Thank you for taking time to leave a review. We're sorry to hear that you returned your grill. The most common cause for doors not closing or aligning properly, is that the grill not being assembled on a perfectly flat surface. The best way to correct the issue is to use a level on the bottom panel and retighten the screws on the inside of the cart panels and bottom panel this should help correct. Should you require any replacement parts or assistance, please reach out to customer care by phone or email at: support@proseriesbbq.com or by phone at 1-833-454-0864. We hope you will consider Member's Mark in the future.