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Customer reviews for Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control for
Member’s Mark Pro Series 5-Burner Gas Grill with Thermostatic Control

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Showing 31-40 of 160 reviews
May 3, 2024
Sbroderick
5 out of 5 stars review

Verified Purchase

Works like a charm

Putting together was very easy, although it took a little bit longer than the video had suggested. It works like a charm. Everything works great and love it.

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Jul 9, 2024
Alan
5 out of 5 stars review

Verified Purchase

Alan

Well built grill. Tried it out and heated up to 650º with no problems. the striker for the seering burner was broken other than that no major problems. Took about 3.5 hours to put together.

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Jul 22, 2024
Al Moquin
5 out of 5 stars review

Verified Purchase

2nd Members Mark Gas Grill

So I had bought a Members Mark Gas Grill over 15 years ago.It was working fine except the burner box was starting to rot. This new grill works great!! Put it together quickly by myself. Hope it last!!

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Aug 5, 2025
S Phillips
1 out of 5 stars review

Worst Grill Ever Purchased

I bought this grill at the end of May 2025 and it has been a thorn in my side ever since I opened the box. This grill is not worth it's weight in scrap material. Ease of Assembly - 3/5 This grill has a bunch of parts which have to be assembled. The majority of the parts are small and are in awkward installation locations. It takes about 90 minutes if mechanically inclined to install everything and you will need a second person to lift the main part onto the cabinet. Grill Function - 1/5 The grill comes with a extremely sensitive gas regulator which limits the output from the tank if the valve is opened to fast, the grill is jostled (think moving on concrete and hitting a little bump) or if the wind blows stronger than mouse flatulence. The cooking area is however nice with the stainless steel grates but the burners and deflectors are too low which does not allow for the cooking area to heat correctly. There are some serious dead spots on the grill area surface. Cooking area is more like an oven than an actual grill. Expect to heat the grill up for at least 30-45 minutes on high with all burners to get to 450°F. If expecting to actually cook on this, you will need to add an additional 15-20 minutes to the cooktime but could be more. For example a simple burger on a normal grill is 10-15 minutes on med-low with a flip halfway. If you are using this grill and it is on a 100°F day, it takes 10-15 minutes for the first side and another 10-15 minutes for the other side (if you're lucky). Don't worry about grease fires as it doesn't get hot enough to ignite the grease. Issues Had a bad regulator out of the box as it would not heat over 300°F. Replacement regulator took two month to arrive and when calling on a status update, they either said it was shipping in the next day or they were behind as they "moved the entire warehouse".

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reply from Member's Mark Supplier

Assembly:<br />Thank you for taking time to leave a review. We&#39;re sorry to hear that assembly did not go smoothly! Please Note: There is also an interactive 3D app called BILT that offers step-by-step assembly instructions that you can pause, zoom in, rotate and click on parts for more information during assembly. Alternatively, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly<br /><br />Grill Function/Heating Issue:<br />We&#39;re sorry to hear about the issue with your regulator. It is very uncommon for a brand-new regulator to be unfixable. Most regulator issues are fixable with a bit of troubleshooting. I&#39;ve included a link below to a YouTube playlist of videos for your specific grill, where you can find troubleshooting, operation videos and other information: https://www.youtube.com/watch?v&#61;UYCxeCE8ULI&amp;list&#61;PLt_pmryXkYnERw-rlfgXg90fxPvxb0hIR<br /><br />We apologize for the delay in receiving a replacement part. The replacement parts and hardware were stored and shipped from a warehouse in Canada. With the recent tariffs put in place, we set up and shipped all our warranty parts to a new warehouse within the USA so valued customers like yourself didn&#39;t have to pay extra tax, or face delays with shipping at the border. With this transfer of parts, there is a delay for initial warehouse set-up. We apologize for the inconvenience and will get your part to you as soon as the set-up is complete. Once your order has shipped an email with tracking information will be sent. Alternatively, if you&#39;re looking to get your grill set up sooner, the option of a return for a replacement is available at your point of purchase. Hope this helps!

Aug 3, 2025
Notgrillintonight
1 out of 5 stars review

Dont buy

Missing parts Igniter electrical wire isn’t long enough and the two bigger ones well there’s only one and it’s to small to fit on the connector anyways thank got those where some of the LAST STEPS so I put this thing all the way together for NOTHING

Review from BILT
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reply from Member's Mark Supplier

Thank you for taking time to leave a review. We&#39;re sorry to hear that assembly did not go smoothly! Please Note: There is also an interactive 3D app called BILT that offers step-by-step assembly instructions that you can pause, zoom in, rotate and click on parts for more information during assembly. For replacement parts or assistance, don&#39;t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!

Oct 3, 2025
HykebaMC
4 out of 5 stars review

Great App

I had two disconnected wires and there was no description of the wire with the white protective sheathing. I called the 800# and was able to figure out where all the wires should be connected.

Review from BILT
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Jul 4, 2025
JH63
2 out of 5 stars review

Grease trap issues.

The Members stainless steel 5 burner grill, grease pit started on fire and melted the back wall of the grill. The grease tray sits to high and to close to the back wall, the 2nd issue is that rainwater gets in and fills the grease trap, when the cover is not on.

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reply from Member's Mark Supplier

Thank you for taking time to leave a review. A fire starting in the grease tray is an indication that the grease tray was too full and needed to be emptied. Frequently emptying and cleaning your grease tray and cup after every cook will ensure optimal performance and safety during use. <br /><br />Please Note: The included all weather grill cover should be used when your grill is not in use. It offers optimal protection from elements and extends the life of your grill and all parts including cooking grates, burners, stainless steel surfaces and tempered-glass window. <br /><br />For replacement parts including rear panel, please reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!

Aug 28, 2024
Gary grill guy
5 out of 5 stars review

I wasn't looking for a grill but found this on clearance at Sam's so I had to have it. Very good quality product. Assembly was a little slow for me because I didn't watch the video. Afterwards I did watch the video and it would have saved a lot of time. Grill fired up not problems on initial start. My dog and I are bachelor's this week so we had T-bone and hamburger patties. We both enjoyed. I do have any issues with the handle the paper goes in the handle came out. I called customer service and they are shipping one as one as one comes back in stock. I'm replacing all my grills with members mark grills.

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Jun 28, 2025
Kevin
4 out of 5 stars review

I turned this grill to smoker.

I bought this grill for 600 around July 4th. No issues with installation. I did it myself with the app. The thermometer on the glass not accurate. When my probe shows the temperature of the grill box at 345, the thermometer on the grill shows less than 300. So keep in mind your chamber might be hotter than what your thermometer shows. One cool thing is that I managed to use this grill as smoker too. I bought a smoke box and an aluminum heat resistant sheet to cover the ventilation hole at the back of the grill so the smoke could not escape. I can smoke salmon and pork loin with this method

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Jun 20, 2025
NICOLE
5 out of 5 stars review

I hesitated for weeks about buying this grill because of reviews. After extra research, i finally decided it was the most bang for the buck even if it only lasted 5years. I am so glad i purchased this grill. My husband had it put together in less than 3 hours. It works perfectly. The large grill space is great for entertaining and preparing a lot of food. We love the window to see our food cooking. The reviews that complain about it not getting hot enough are because people arent using it correctly. Most grills dont last longer than 5-10yrs because of constant use at high temps. This one is designed to use the side burner to perfectly sear your steaks or whatever meat and then move your meat inside the grill to continue to cook at 350-400 degrees to desired doneness....GENIOUS!!! I cant stress enough the importance of cleaning the inside of your grill after every use or at least, every other use! If you dont, it wont last. This grill is worth every penny and worth taking care of like other household appliances.

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