Thank you for taking time to leave a review. We're sorry to hear you're not completely satisfied with your Member's Mark Pro-Series 5 Burner Gas Grill! If you're experiencing any issues, don't hesitate to reach out to Customer Support via email at: support@proseriesbbq.com or by phone at 1-833-454-0864. We would be happy to address any issues you're facing.For additional troubleshooting, how-to and recipe videos, please visit our YouTube channel:https://www.youtube.com/@MembersMarkGrillsAll Member’s Mark items carry a 100% member satisfaction guarantee. If you wish to speak to someone about a return/refund, contact Member’s Mark return center toll free at: 1- 888-746-7726 to start the return process. Hope this helps!

Thank you for taking time to leave a review. Please consider subscribing to our YouTube channel where you can find step-by-step instructions, troubleshooting, recipes and more. <br />https://www.youtube.com/&#64;MembersMarkGrills<br /><br />For questions or assistance, don&#39;t hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!

Thank you for taking time to leave a review. Please feel free to share your experience in detail. For assistance or questions, please don't hesitate to reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. Please also consider subscribing to our YouTube channel, where you can find step-by-step instructional videos, troubleshooting tips, recipes and more! https://www.youtube.com/@MembersMarkGrills